MowDirect Avis 

Great choice Great products Great service 👍

A reliable supplier. Purchased from before. Very helpful on the phone over product and Knowledge. Good experience.

One star because zero wasn’t an option. Bought a new Feider mower that stopped working after 8 months. Had been used no more than 10 times. Customer service was non existent. Sent me to Feider who simply ignored all messages. By a reputable mower from a reputable retailer.

Bought a Redback extended hedgcutter about two years ago. The on / off switch broke.
I contacted them about a replacement part and was told that they can’t/ won’t help,just sorry.
I have wasted £300 on something that I can’t use/ repair.
Avoid this company. They take your money and that’s that.

Disappointed that I had to chase delivery from this company before I received my item today

Great transaction no problems kept me informed great mower good pricing.

Great price and quick delivery.
The only downside; when you order a ride on mower, its delivered on a very large pallet, the wheels are wedged between the slats and the mower is held in place by wire ties underneath the mower, and impossible to reach, without using a saw to cut around the the slats, then physically lift one end of the mower and push. Assembling the various components requires patience and a degree in engineering. There should be an advisory notice shown when purchasing. It took three hours to dislodge it from the pallet and 4 hours to assemble.

Great service and communication

Order cancelled by you without informing me or telling me why. Thanks for wasting my time. I'll never use you again. Utterly pathetic.

I purchased a Feider mower from MowDirect last year which I really like to use (and was great value). The pull-cord snapped so I tried to mend it and got in a big mess! I called MowDirect and they invited me to drop by the next day which I did. The staff were very helpful and friendly, sorted the issue on the spot (which wasn't straightforward) and I was delighted with the service. I had not realised what a competent firm they are, far more than the internet discounters I previously presumed them to be. I am now a fan. Thanks!

Bought a Fielder 53cm refurbished petrol mower, electric start.
Delivery company gets a poor rating, as after he loaded pallet onto his forklift, advised our drive's slope meant he couldn't pull it up and would have to leave on the highway; what? Suggested we both try and PUSH up our drive; that worked.
The mower came with no manual; unsatisfactory when you've spent £600, and why no bottle of oil provided?
Somewhat concerned that parts eg blades/filters have to be ordered in € and imported from a French company. No local servicing agents for this mower brand, which means it'd have to be returned to MOW DIRECT. The mower leaves an excellent finish, and starts 1st time.
Engine does suffer jerkiness, and they asked for a video to be submitted; however, you can't see or hear it, BUT YOU CAN FEEL IT.
No response from Josh after I e mailed YOU TUBE url of mower in action.
Somewhat concerned at fragility of the rear rollers which are only PLASTIC.
Few YOU TUBE videos on this brand, but one repairer documents changing rear rollers, which he described as being of a poor design + quality.
We'll see how long they last.
[I've previously written this review, and it has disappeared].

The mower I received was broken, covered in oil, and came in a very dented box. However, after contacting Mowdirect, they replaced the mower and picked up the old one at no extra charge. Thanks to the customer service team for resolving this. I will definitely recommend buying from this website.

Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually cut out immediately. Want money back, as not fit for purpose, but am now told by Mowdirect I must contact France!! to get a warranty claim - basically Mow not interested even though my purchase contract is with them. Suggest buy from someone else if you need service. Poor product and poor after sales.

Whilst there was a problem with the Spectrum mower shortly after I purchased and started using it, MowDirect were fantastic (very prompt, no quibbles) in delivering a replacement and fully assembled new mower!

The product was delivered but came with a cracked plastic piece on the front and the exhaust guard was dented in

Good customer service and fast delivery

Ordered Stiga brushcutter and battery. Good price and quick delivery... but for the battery only. It turned out the brushcutter was not in stock and not due for 3 months. Ordered another instead which came quickly (and they price matched another vendor). Products are dispatched from Stiga directly rather than stocked at MowDirect.
Good: price
Bad: need to check availability with Stiga before selling

Issues with communication regarding their payment systems being down when I placed the order.

Item arrived with scratches.
Emailed the company to ask about the scratches with absolutely no reply.

Wouldn’t purchase again.

Bought a not exactly cheap ride-on Mountfield. Delivery was ok but after-service is frustrating. Booked service and when mower returned did not work ! lots of phones calls and photos still no help so got in local company who confirmed that the deck had been re-assembled incorrectly making it impossible to engage the blades. Tyres go down and were apparently re-inflated but were flat when mower used for first time a few weeks later. When questioned if they were looked at during service ( as I was charged ) I was told they were re-inflated and sealed and if they have gone down again new inner tubes needed. All in all not impressive for a mower that is less than 2 years old , is used on a flat medium sized lawn and whats more now has had to have the earth wire resoldered to the battery ...
I have also asked 4 times for a copy of invoice for the service to be e-mailed and still waiting for it ( as did not original)