Ordered a Stiga Park 500 W. Easy to order, except I forgot an email address on the initial order. Sorted out by phone. Delivery was by Alex, who phoned me on the morning of delivery to confirm del... Voir plus
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L'entreprise a répondu
Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long gr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MowDirect is the UK's leading specialist supplier of powered garden-equipment, garden machinery (including lawnmowers, ride-on mowers, garden tractors, brushcutters, scarifiers, chainsaws, …), power tools and accessories. We've been online for over 20 years and have created a strong brand-presence across the sector through our accuracy, considered pricing-strategies, excellent customer-service and unbeatable after-care. Having pioneered the way garden machinery is sold online, at MowDirect we know how important it is to pay careful attention to our online customer needs. That’s why we offer a unique combination of top garden machinery brands such as Stiga, Einhell, Mountfield and more. We are also exclusive authorized dealers for Feider, Racing and Energizer. We carefully select our goods with our specialists team and we are proud to offer our customers exclusive products you won't find anywhere else. Subscribe to our newsletter to make sure you don’t miss out on our deals, new offers and more. Our knowledge is your resource. MowDirect has been advising customers since 1999. We are the longest-established, UK online supplier of garden machinery and we are very proud of this heritage. Our team is here for you at all times to help you choose the right machine, find spare parts, give you tips and much more.
Coordonnées de contact
2 Stockton End, SG19 1SB, Sandy , Royaume-Uni
- 020 3026 8712
- customercare@buyanddropgroup.co.uk
- www.mowdirect.co.uk
4,0
Bien
15 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great service and product
27 avril 2024
Réponse de MowDirect
Good afternoon Mr Twigg
Thank you for taking the time to leave us a 5 star review, it would be very much appreciated if you could recommend us to your friends and family. If there is anything else we can help you with in the future please do not hesitate to give our sales team a call.
Kind regards
Sally
MowDirect
Réponse de MowDirect
Good afternoon Mr Callum
Thank you for taking the time to give us a 5 star review it is very much appreciated. If we can assist you with anything else please do not hesitate to give us a call.
Kind regards
Sally
MowDirect
Quick delivery
Quick delivery, but have not used it as yet as it has not stopped raining.
22 avril 2024
Réponse de MowDirect
Good afternoon
I hope you have now been able to use your new Spectrum TG46SE 3-in-1 Self-Propelled Petrol Lawnmower with Electric Start and that you are pleased with it. These are a new range to us this year and we have already had a second delivery and another due in a few weeks as they have sold so well. If there is anything else we can assist you with please do not hesitate to give us a call.
Kind regards
sally
MowDirect
Réponse de MowDirect
Good afternoon
Thank you for taking the time to leave us a 5 star review, it would be very much appreciated if you could recommend us to your friends and family. If there is anything else we can help you with in the future please do not hesitate to give our sales team a call.
Kind regards
Sally
MowDirect
Easy order good price great item to use.
Easy order, very good price, item was as described, easy to use, turned up on time, worked first time.
26 avril 2024
Réponse de MowDirect
Good afternoon Mr Tasker
Thank you for taking the time to leave us a 5 star review, it would be very much appreciated if you could recommend us to your friends and family. If there is anything else we can help you with in the future please do not hesitate to give our sales team a call.
Kind regards
Sally
MowDirect
Mower
arrived on time if it weren't for the rain would be using it now. The mower replaces an earlier version I purchased 12 years ago it is more lightweight than the old versions that is a little concerning
23 avril 2024
Réponse de MowDirect
Good afternoon
I hope you have now been able to use your new mower and that it is living up to your expectations. We hope to be able to assist you again in the future.
Kind regards
sally
MowDirect
This company is very keen to sell you a…
This company is very keen to sell you a new mower but when it comes to buying spare parts they are most unhelpful they don't answer your emails and most unhelpful when you phone they directed me to a company in France which are no better
22 avril 2024
Avis spontané
Réponse de MowDirect
Good morning Mr Curtis
Due to the company having had a massive fire in the Autumn and loosing all of our parts department we have very few parts in stock and we have to go to our sister company in France to get them ourselves for the time being. We are not unhelpful it is just the position we are in until we get our new premises up and running properly. If you go onto the link https://swap-europe.com/ you can order directly which is much quicker.
Kind regards
Sally
MowDirect
Kept fully informed at all times
Kept fully informed at all times - delivery driver extremely helpful
5 avril 2024
Réponse de MowDirect
Good morning
Thank you for 5 star review regarding your order of the Mountfield MTF 84 H Rear-Collect Lawn Tractor with Hydrostatic Drive. I will pass your thanks onto Alex our driver , its good to hear he was helpful and im sure you benefitted from having a demonstration. If we can assist any further please do not hesitate to give us a call.
Kind regards
Sally
MowDirect
You’re service was great but you were…
You’re service was great but you were let down by the delivery company waited in all day on the delivery day then found out it was at the wrong depot
6 avril 2024
Réponse de MowDirect
Good morning Mr Burton
Im sorry your new mower didnt turn up when it should have , unfortunately once it leaves us unless they contact us to advise we wouldn't have known it had been misrouted. Please accept my sincere apologies for any inconvenience this may have caused.
Kind regards
sally
MowDirect
Réponse de MowDirect
Good afternoon
Thank you for taking the time to give us a 5 star review it is very much appreciated , perhaps you could recommend us to your friends and family. Hopefully we will see you again in the future.
Kind regards
sally
MowDirect
Great experience
Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long grass with ease. Only used once as yet.
Very pleased so far.
Kevin Barrett-Wood.
9 avril 2024
Réponse de MowDirect
Good morning Mr Barrett-Wood
Many thanks for your lovely feedback and 5 star review and good to hear that your order arrived quickly. It's good to know you found our website easy to navigate and that you found we had a wide range to suit all budgets. We hope to be able to assist you again in the future.
Kind regards
sally
MowDirect
Great Service
Great products, great service, and great price! Can’t fault the company at all, will definitely be using them again in the future.
8 avril 2024
Réponse de MowDirect
Good afternoon
Many thanks for your lovely feedback and 5 star review. Its good to hear that you found we had a wide range to suit all budgets. It's also really nice to know you will be using us again in the future.
Kind regards
sally
MowDirect
Great Product, terrible delivery
I so desperately wanted to give 5 stars and do to Mow Direct. Great prices, easy to use website and item despatched promptly. So at this stage a flawless process.
Then you involve FedEx TNT, the couriers. They attempted delivery and nobody was home, so what I hear most say and like you wasn’t disappointed. The card left had some random package number that didn’t relate to me or my address, so trying to book a redelivery via the website was useless. So I called and after 45 mins spoke with a Human! Well I think it was human, nope couldn’t find my package. Then told me it wasn’t Fed Ex it was TNT and call ended.
Yeap you’ve guessed it another hour of pressing buttons until I found a human who said I needed to speak with FedEx and not TNT. (They are the same company now)
So the circle continued until I spoke with somebody who had a brain and searched the delivery postcode- genius (No not really) but trying give them some credit.
They then asked for the package number which of course didn’t match and I failed validation. Oh my god!!!!
Eventually delivered several days late and at no convenience to me and I’m delighted with the product.
Mow Direct please consider another courier company these clowns are letting you down.
7 avril 2024
Réponse de MowDirect
Good afternoon Mr Biles
Thank you for taking the time to leave us a 4 star review for your order of the Mountfield S421R-HP Hand-Propelled Petrol Rear-Roller Lawnmower. Im sorry to hear that you didnt have a very good experience with the couriers, unfortunately there isnt anything we can do about that as your machine was dispatched directly from Mountfield and that is the couriers they use for this particular mower, i will forward this onto them for their information. Please accept my sincere apologies if this caused you any inconvenience at all. I hope we will be able to assist you again in the future.
Kind regards
sally
MowDirect
Good delivery on time
Good delivery on time. Easy to setup. Minor issue-some oil was left around the unit.
Otherwise, all good, started and working first time
7 avril 2024
Réponse de MowDirect
Good morning
There is a minimal amount of oil in the machine so this must have leaked out in transit as they are all brand new only been with us for a few weeks and have sold very well. Im sure this will not affect the performance and im sure you will be very pleased with it.
Kind regards
sally
MowDirect
Delivery was fine
Delivery was fine, poor lawnmower. Not as good as the write-up suggested.
As for saying I had the cheaper one without electric start, the electric start doesn't cut the lawn a bit like this lawnmower. Shockingly cheap and not so cheerful !
3 avril 2024
Réponse de MowDirect
Good morning Mr Gregg
Im sorry to hear that you think this is a poor lawnmower , we have only had this batch in for about 3 weeks and this model only has 3 left they have been so popular. I have tried the whole range and found them to do exactly what they should , i can see from your order that you have picked the cheapest one which doesn't have the electric start like the rest. Im sure someone will take it off your hands if you sell it on.
Kind regards
sally
MowDirect
Réponse de MowDirect
Good morning
Thank you for your 5 star review regarding your order for the Feider FST212 Petrol Lawn Scarifier, this is one of our best sellers at this time of year. If we can assist you with anything else please do not hesitate to give us a call, if you are in the market for a mower have a look at our new Spectrum range they are proving to be very popular.
Kind regards
sally
MowDirect
Great help over the phone when item…
Great help over the phone when item wasn't available, to find alternative.
26 mars 2024
Réponse de MowDirect
Good morning
Thank you for taking the time to give us a 5 star review it is very much appreciated. Perhaps you would be so kind to forward our details onto your friends and family.
Kind regards
Sally
MowDirect
Impressed
Dealt with this company before and was very pleased so had no problems getting this order from them. I contacted them twice and go all my questions answered and they have kept me posted as to the progress of my order.
23 mars 2024
Réponse de MowDirect
Good afternoon Mr Tupling
It was such a shame that your mower arrived damaged, i can confirm it is now back with us and a new order has been raised, courier permitting this will be with you tomorrow.
Kind regards
Sally
MowDirect
No service DONT BUY ONLINE IF YOU WANT ANY HELP
Only one height setting works on my mounfield ride on mower which is the highest.Any other digs into turf. After initial expressions of interest then failure to get back to me and after sending photos I was given the farcical response that it was moss causing the mower to sink ..Apparently my model is only suitable for bowling greens not every day garden use. No attempt to send a local tradesman to check.
26 septembre 2023
Avis spontané
Réponse de MowDirect
Good morning Mr Hill
Could you please provide an order number & delivery address so i can find your details to see what i can do to help you?
Kind regards
Sally
MowDirect
I feel my concerns are not being addressed
Initial contact was good but slow. This was understandable given the fire that significantly impacted Mowdirect's business.
I took delivery of a mower in November 2023. I used it twice before storing it in my garage for winter.
Unfortunately, the lawnmower (Energizer EZ40TDE40N 40v 3-in-1 Cordless Lawnmower) did not work when I took it out of the garage in March.
I contacted Mowdirect by email to ask for advice. I then followed this up with a phone call after no response and was told to contact the manufacturer in France!
This yielded no progress.
I then wondered if the problem lay with the battery or charger and again contacted Mowdirect. I noted that the battery was manufactured in 2021. I bought the mower, battery and charger in 2023.
I'll give an update on how this is resolved
11 mars 2024
Avis spontané
Réponse de MowDirect
Good afternoon
If you can provide your order number and contact details i can then look into this with our French sister company as any warranty claims for Energizer need to go through them.
Kiind regards
Sally
MowDirect
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