Apologies for the slow review but we've been on holiday. The lad who serviced our boiler was polite, efficient and sorted the job with minimal fuss. He even offered some helpful tips and is a credit... Voir plus
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Lisez les avis des autres
Bernard Hough Great company, they give a first class service from initial contact requesting a quotation through to the final completion of the work. The whole company cannot be faulted, I would rec... Voir plus
I can recommend M&R plumbing, from start to finish the whole process to replace my boiler went smoothly. They were punctual, efficient,friendly and Jack & Finn left the workspace clean & tidy. The rub... Voir plus
L'entreprise a répondu
Contacted by the company to let me know that an issue with the boiler had been reported by tenant. They were happy to contact tenant to arrange a call out & carry out a service whilst there. All compl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'installation du gaz
- aussi dans
- Fournisseur de chaudières
- Fournisseur de systèmes de climatisation
- Gazier
- Plombier
- Service de réparation de radiateurs
Écrit par l'entreprise
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm, cool and cosy since 1997,
Coordonnées de contact
290 Chorley New Rd, BL6 5NY, Bolton, Royaume-Uni
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Excellent
800 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Annual boiler service.
Engineers arrived at appointed time and were professional in doing the required work.
26 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your review. We're glad to hear our engineers arrived on time and carried out the work professionally. We really appreciate your feedback.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
Leaky to brand new boiler
Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.
21 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.
Every interaction went wrong
Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.
Part couldn’t be returned but I didn’t get to keep it despite paying for it.
Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.
No interest or acknowledgment in what went wrong but 10/10 for asking for money.
19 janvier 2026
Réponse de M&R Plumbing & Heating Ltd
Dear David
I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.
Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.
I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.
Thank you for your patience while we get to the bottom of this.
Best regards,
The M&R team.
Quick service and work completed in a…
Quick service and work completed in a timely manner , engineer was polite
19 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.
Another efficient boiler service.
Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.
18 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R
Réponse de M&R Plumbing & Heating Ltd
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.
Boiler service
Great service provided no mess no fuss definitely would recommend to anyone!
16 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thanks for your kind words! We aim to make every service efficient and hassle-free
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20 février 2026
Avis spontané
Réponse de M&R Plumbing & Heating Ltd
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19 février 2026
Réponse de M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Réponse de M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Great set of lads who were very…
Great set of lads who were very pleasant and did the job in no time
16 février 2026
Réponse de M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
What can I say other than BRILLIANT.
What can I say other than brilliant. Very knowledgeable on products. Clear and precise on which boiler would be most suitable for the space in which it had to go. The quote was almost exactly what I had in mind so Mick got the job before he left my house. I did get quotes from 2 others. Mick from M&R was by far the most professional .The boiler was installed yesterday, Tuesday the 17th Feb between 8:30 and 4pm no mess or hassle, perfect.
Highly recommended company.
13 février 2026
Réponse de M&R Plumbing & Heating Ltd
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Very helpful staff would recommend them…
Very helpful staff would recommend them v quick service good experience
13 février 2026
Réponse de M&R Plumbing & Heating Ltd
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Réponse de M&R Plumbing & Heating Ltd
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Boiler losing pressure
Had to change date of appointment due to team sickness but kept me informed. Good professional visit by Jack who explained things clearly.
9 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Carried out two separate repairs in a week
Carried out two separate repairs in a week. Turned up within time slot advised, were clean and tidy and very polite.
I have dealt with this company for several years and cannot fault them.
11 février 2026
Réponse de M&R Plumbing & Heating Ltd
“Thanks for the review! Our goal is always professional, efficient, and reliable service.
Good service plan that is reasonably…
Good service plan that is reasonably priced.Arrived on time, good clean worker, respectful to property, explained what he was doing.
10 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thanks for the great feedback! We always aim for efficient service and clear communication
Réponse de M&R Plumbing & Heating Ltd
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
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