Apologies for the slow review but we've been on holiday. The lad who serviced our boiler was polite, efficient and sorted the job with minimal fuss. He even offered some helpful tips and is a credit... Voir plus
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Lisez les avis des autres
Bernard Hough Great company, they give a first class service from initial contact requesting a quotation through to the final completion of the work. The whole company cannot be faulted, I would rec... Voir plus
I can recommend M&R plumbing, from start to finish the whole process to replace my boiler went smoothly. They were punctual, efficient,friendly and Jack & Finn left the workspace clean & tidy. The rub... Voir plus
L'entreprise a répondu
“Great Service as Normal, engineer and apprentice were on time and completed the works efficiently, was great to see how good the engineer was explaining the process and requirements to the apprentice... Voir plus
À propos de l'entreprise
- Service d'installation du gaz
- Fournisseur de chaudières
- Fournisseur de systèmes de climatisation
- Gazier
- Plombier
- Service de réparation de radiateurs
Écrit par l'entreprise
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm, cool and cosy since 1997,
Coordonnées de contact
290 Chorley New Rd, BL6 5NY, Bolton, Royaume-Uni
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Excellent
797 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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New Boiler fitted
I give MR Plumbing 5 stars for the service and straight forward quote, and the friendly office staff.
I would definitely recommend this company
12 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review and for your recommendation! A new boiler is a big investment, so we always strive to make the process as stress-free as possible with a straightforward quote and friendly, helpful communication from our office team. We are absolutely thrilled that you had such a great experience with us. Thank you for choosing M&R, and enjoy your new boiler!"
Thorough and efficient
Received a timely reminder regarding the service of boiler and gas fire. Easy to book a date for the work. Michael turned up on time and completed the jobs thoroughly and efficiently. He was happy to answer any questions I had.
16 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We love hearing that the whole process—from our automated reminder to the easy booking—made life simple for you. Michael is a brilliant asset to our team, and he will be delighted to hear that you appreciated his punctuality, thorough work, and helpfulness. Keeping both your boiler and gas fire safe and efficient is so important, and we're glad we could provide that peace of mind. Thank you for choosing M&R!"
I chose this company because they took…
I chose this company because they took the time to visit prior and recommended what was needed after I requested Worcester Bosch. A local firm chosen because I hope if needed I will get a better service.
10 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 4-star review! We truly appreciate you choosing to support a local business. Investing in a Worcester Bosch is a great choice, and we always believe it’s worth taking that extra time to visit in person so we can recommend the exact setup your home needs. Being local means we are always right here whenever you need us, and we look forward to providing you with that top-tier, neighborly service for many years to come. Thank you for trusting M&R!"
Excellent service from M@R
Excellent service from M@R. Liam the engineer arrived on time. He was pleasant, polite and appeared very thorough when servicing our boiler. Very pleased with his work. Thank you.
13 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We are absolutely thrilled to hear that you received excellent service from our team. Liam is a fantastic asset to M&R, and he will be delighted to hear your kind words about his punctuality, pleasant manners, and thorough work. Keeping your boiler running safely and efficiently is what we do best. Thank you for choosing us!"
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! Delivering excellent service is what we strive for every single day, so your feedback means a lot to the whole team. We truly appreciate your support and your business!"
Very friendly
Very friendly, helpful staff. Knowledgeable about what they do. Efficient and professional
12 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We believe that combining technical knowledge and professionalism with a friendly, helpful attitude is the key to great service. We are absolutely thrilled to hear that our team hit the mark for you. Thank you for choosing M&R!"
Lads were very good no one collected…
Lads were very good no one collected boiler?? Also left now with pipes exposed as the cover will not fit so NOW have to pay a joiner to make one more expense on top of having to pay an 200 ponds as they hot boiler wrong not happy at all as got ugly pipes exposed fuming
11 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Hello, thank you for bringing this to our attention. I am incredibly sorry to hear that you are unhappy with the final outcome of your installation and for the frustration this has caused. We always aim for a seamless experience, and it sounds like we fell short here.
I would like to look into the issues regarding the old boiler collection, the boxing-in of the pipework, and the pricing discrepancy immediately so we can find a solution for you. Please could you contact our office directly on [Insert Phone Number] or email us at [Insert Email Address] so our management team can resolve this as a matter of urgency? Thank you."
Highly recommend.
Excellent company to use. Efficient, courteous and helpful on all levels. Highly recommend.
9 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We strive to be efficient, courteous, and helpful at every single level of our business—from the first phone call to the final sign-off—so it is fantastic to hear that we hit the mark for you. Your high recommendation means the world to our team. Thank you for choosing M&R!"
Seem to understand my concerns dealt…
Seem to understand my concerns dealt with my problems quickly.
5 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! Listening closely to your concerns and resolving your problems quickly is exactly what we aim for. We know how stressful heating issues can be, so we are thrilled we could provide you with some peace of mind. Thank you for choosing M&R!"
Very poor administration
The administration in this organisation is just a joke.
To cut a very long story short, my annual boiler service was due to take place in January 2026. However MR didn’t turn up so another appointment was made for February. They didn’t turn up. More apologies followed and I was assured the engineers would be with me the next morning - between 8 am and 9 am. They didn’t turn up.
When the engineers did turn up, they were good. It was the same guys who installed the boiler 2 years ago and did the annual service last year.
I was really disappointed with the administration in this organisation so I asked to speak to someone senior. I spoke to Mike who apologised (again) for the poor administration in his organisation.
I wasn’t going to give a poor review of MR as I understand the impact it can have. However, in spite of having a service contract with MR, I received 4 reminders to pay for the annual boiler service. I replied to each reminder - telling them that I pay monthly for a service etc and that an annual boiler service is included in that contract. The final straw was when I received a phone call this morning asking me to pay for the service again.
I fully recognise you can’t knit an experienced administrator overnight in a business but he really needs do something more just keep apologising.
27 février 2026
Réponse de M&R Plumbing & Heating Ltd
"Hello, thank you for taking the time to leave this detailed feedback. First and foremost, I want to sincerely apologize. You have been incredibly patient with us, and to be let down multiple times by our scheduling, followed by automated payment reminders you shouldn't have received, is completely unacceptable.
While we are glad the engineers did a great job once they arrived, we know that a reliable service requires the office administration to be just as sharp. You are entirely right—apologies only go so far, and concrete action is needed. Mike and the management team are actively reviewing our service contract database and automated billing systems right now to ensure this error is corrected and does not happen to you, or any other contract customer, again.
We truly value your business over the last two years and want to ensure your account is completely squared away. Please could you contact Mike directly at the office so he can personally confirm your contract status is updated and discuss how we can make this up to you? Thank you."
Appointment easily arranged and kept
Appointment easily arranged and kept, employees efficient and polite.
4 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Mr-group
Shaun and his team arrived Wednesday to fit a new boiler and 8 new radiators it was all finished by Friday dinnertime.excellent work carried out.i would highly recommend this company and have no hesitation in using them in the future.thank you
6 mars 2026
Avis spontané
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Peace of mind
I urgently needed someone to fix a pipe that I discovered was leaking behind a toilet as I was due to go on holiday that day. I spoke to a very helpful young lady who promised someone would be with me by lunchtime and she was as good as her word. Alex arrived and within the hour the leak was repaired and he even brought in a machine to soak the water that had seeped into the carpet. I was able to go on holiday with peace of mind returning today to find all was well.
25 février 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for this wonderful 5-star review! Discovering a leak right before you are due to jet off on holiday is incredibly stressful, so we are absolutely thrilled that we could take that weight off your shoulders.
Our office team always tries their best to prioritize urgent situations, and we are so glad she was as good as her word. Alex is a fantastic asset to our team—not only for fixing the leak so quickly, but for bringing in the extraction machine to protect your carpets while you were away. We are so happy you were able to enjoy your holiday with total peace of mind and return to a dry, safe home. Thank you for choosing M&R!"
Réponse de M&R Plumbing & Heating Ltd
“Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.”
Réponse de M&R Plumbing & Heating Ltd
Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.
Réponse de M&R Plumbing & Heating Ltd
Thank you for your kind review! We're really glad you had a great experience.
Replacement shower.
Arrived quickly. Promptly diagnosed problem. Supplied and fitted new shower without problems. Cleaned up afterwards.
26 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your great review! We're glad we could diagnose the issue quickly and get your new shower supplied and fitted smoothly. We also appreciate you mentioning the clean-up — we always aim to leave everything tidy.
Annual boiler service.
Engineers arrived at appointed time and were professional in doing the required work.
26 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your review. We're glad to hear our engineers arrived on time and carried out the work professionally. We really appreciate your feedback.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
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