After a bit of a wait the bed arrived👍🏻cutting it open was a joy! Lovely colour and it sprang out in all directions💨😂Kevin was a bit sceptical at first but didn’t take long to start rolling around... Voir plus
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Items arrived quickly and as displayed. My only uncertainty is the sizing as it was smaller than I expected the first time I ordered, but I now have it right as two dogs, same breed, but different si... Voir plus
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I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... Voir plus
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My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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4,5
Excellent
329 avis
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A répondu à 92 % de ses avis négatifs
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Postage costs to Germany
The mat that I ordered was far too small to be used, so I initiated a return of the product. However, the item needs to be returned to a shipping address in Germany and returns policy states that they need a tracking number to be able to process a refund. This meant that with the postage costs and also the duty costs of £4.64 to Germany and then an additional admin fee of £1.50 its really not worth the bother sending it back as I will end up getting £4 back! Maybe this is what the company want?
23 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Jo,
We're sorry to hear that your experience with the return process has been disappointing. This is certainly not the experience we aim to provide.
We offer a European return facility to make returns as convenient as possible for our customers. We understand, however, that return shipping costs can sometimes make the process less practical, and we're sorry that this has been your experience.
Thank you for sharing your feedback. We truly value it and will take your comments into account as we continue working to improve our return process and overall customer experience.
Unfortunately I still haven't received…
Unfortunately I still haven't received the second blanket I have paid for and hope it will arrive as promised!!!
But my dog ,an elderly greyhound,is enjoying the blanket I have received very much in this hot weather!
23 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Marie-Louise,
Thank you for your feedback!
We're so pleased to hear that your elderly greyhound is enjoying the blanket and finding it comfortable during the hot weather.
We're sorry that your second blanket has not yet arrived. Our team is already monitoring your order, and we'll continue to keep you updated until it reaches you. Thank you for your patience and understanding.
The delivery was fast and the cool mat…
The delivery was fast and the cool mat is perfect, it keeps my two dogs cool throughout the day and night
22 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Gemma,
Thank you for your wonderful review!
We're delighted to hear that your cooling mat arrived quickly and is helping keep both of your dogs comfortable throughout the day and night. It's great to know it's making a difference during the warmer weather.
Thank you for choosing MrFluffyFriend!
This was not my first order from…
This was not my first order from MrFluffyfriend. They keep you informed about your order and delivery. The products are very welcomed by my pets.
The cool mats have been a real go to for my dogs during this very hot weather. They are used throughout the day and night to keep them cool. I even put them in the car when the dogs travel.
I would recommend this product.
10 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Ann,
Thank you so much for your continued support!
We're honored that you've chosen MrFluffyFriend again. It's wonderful to hear that your pets love our products and that the cooling mats have become a favorite during the hot weather, both at home and in the car.
Our cooling mats work by dissipating heat from your pets' bodies, helping them stay comfortable without the use of gel or chemicals.
Thank you for your recommendation and for being a valued customer!
Mr.Fluffyzfriend
I have 2 for my dog. 1 in the living room + 1 in her cage im in the bedroom. Dog sleeps well on both, no up +down fidgeting, etc. Brilliant invention. Thank you
21 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Mrs P A Humphreys,
Thank you so much for your wonderful review!
We’re delighted to hear that you have two MrFluffyFriend beds for your dog and that she enjoys both of them. It’s wonderful to know that she sleeps comfortably and peacefully in her favorite spots.
Thank you for your kind words — we’re so happy to be part of her cozy routine!
Cooling mat does what it says but I…
Cooling mat does what it says but I thought it was rather small in size for a large size.
I bought the Mat for my miniature french bulldog, she just about fits on it.
21 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Susan,
Thank you for your feedback!
We’re glad to hear that the cooling mat is helping your miniature French Bulldog stay comfortable. We understand that choosing the right size can sometimes be difficult, and we appreciate your comments regarding the sizing.
Thank you for choosing us, and we hope your pup continues to enjoy the cooling comfort of the mat!
Great product
Great product, good quality. I don’t know what wizardly stuff is going on but it is always cool and my dog loves it. He is a medium sized cocker spaniel and I got him a large size which is plenty big enough for him to stretch out on with room left over. Only reason I’ve given 4 stars is the delivery was quite slow which was frustrating as it was dispatched quickly so it missed the very hot bit of the heatwave. Glad I’ve got it now though and would very much recommend.
21 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Sarah,
Thank you for your fantastic review!
We’re thrilled to hear that your cocker spaniel loves the cooling mat and that the large size gives him plenty of room to stretch out. It’s great to know that it has become a useful spot for him during warm days.
We’re sorry that the delivery took longer than expected, especially during the heatwave. We understand how important timing can be during hot weather, and we appreciate your patience.
Thank you for recommending us!
I’ve tried to use gel mats in the past…
I’ve tried to use gel mats in the past and the dog simply ignored them. Our dog absolutely loves his mat and goes and sleeps on it every day.
21 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for sharing your experience!
We’re so happy to hear that your dog loves the cooling mat and uses it every day. We understand that some dogs may not enjoy certain types of cooling products, so it’s wonderful to know that your dog found this one comfortable.
Thank you for choosing us!
Cooling mat
Order came sooner than expected which is always nice. Good quality product, my dog likes it!
21 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Joanna,
Thank you for your lovely review!
We’re delighted to hear that your order arrived sooner than expected and that you’re happy with the quality of the product. Most importantly, we’re glad your dog likes it!
Thank you for your support and we hope your pup enjoys many comfortable moments with the mat.
Easy and quick transaction
Easy and quick transaction. I made the mistake of not checking the measurements but the large fits in our dogs crate well. Will probably order the next size up for when he likes to stretch out. Happy, cooler pup 🐶
13 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Hayley,
Thank you for your kind feedback!
We’re happy to hear that your ordering experience was easy and that the large size fits well in your dog’s crate. Choosing the right size can sometimes be tricky, so we’re glad it worked out.
We hope your pup enjoys the extra comfort and stays cool and happy! 🐶
This mat provides a cool place for my…
This mat provides a cool place for my dog to rest. It is light but effective and washes well.
19 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Tracy,
Thank you for your lovely review!
We’re delighted to hear that the cooling mat provides your dog with a comfortable place to rest and that you’re happy with its lightweight design and easy maintenance. It’s wonderful to know it has become a useful part of your dog’s routine.
Thank you for choosing us, and we hope your dog continues to enjoy the cooling comfort!
The cool mat is so much better than the gel ones
Delivery did take longer than I expected, but communication was great.
My dog was unsure at first and wouldn't lie on the cool mat, but since he has then he uses it a lot - I even checked the temperature after he got up and it didn't feel hot, like the wooden floor after he's led there. So really glad with the purchase.
19 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi,
Thank you so much for sharing your experience!
We’re happy to hear that your dog eventually warmed up to the cooling mat and is now using it regularly. Some pets need a little time to get familiar with a new texture or resting spot, so we’re glad he discovered how comfortable it can be.
We also appreciate your feedback about the delivery time and communication. Our cooling mat works by dissipating heat from your dog’s body, helping provide a cooler resting surface without needing to be refrigerated.
Thank you again for your support — we’re so glad you and your dog are happy with the purchase!
St Bernard approved
Bought this in the heatwave not sure how it works and wasn’t sure my dog would sit on it but she loves it and sleeps on it all day. Got at discount too so very pleased and so is Wednesday. Also the biggest size is plenty big enough for a St Bernard
18 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Sarah,
Thank you for your fantastic review!
We’re thrilled to hear that Wednesday loves her cooling mat and has been enjoying it throughout the heatwave. It’s wonderful to know that even your St Bernard finds it comfortable and that the largest size works well for her.
Thank you for giving it a try, and we’re so happy that both you and Wednesday are pleased with your purchase!
My cat has been walking around on it…
My cat has been walking around on it but has not slept on it at the moment I have tried putting his dinner in the bed but he has his food and then gets off.
18 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Mrs Roberta,
Thank you for sharing your experience!
We’re glad to hear that your cat has started exploring the bed. Some cats need a little more time to feel comfortable with a new sleeping spot. You can try placing a familiar blanket or toy inside, adding some treats, or leaving the bed in a quiet area where your cat already likes to relax.
We hope your cat soon discovers it as a cozy new favorite place!
Great car beds
Product well made and dogs seem to love it. Purchased 2 beds and they are comfortable - ideal in the car or if away as a dog bed.
9 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We’re so happy to hear that your dogs love their new beds and that they’re proving comfortable and practical for car trips and travels. It’s wonderful to know that they are enjoying them both at home and while away.
Thank you for choosing us!
Réponse de MrFluffyFriend™ United Kingdom
Hi Ludmila,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your order and would consider ordering again. We truly appreciate your support and hope your furry friend enjoys the product for a long time.
cool mat was small, but still good
Although the cool mat was smaller than I thought, my small shih tzu took to it the minute I introduced him too it. His first restful nights sleep ! Good quality too, feels really nice. Definitely worth waiting for...!
14 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Mary,
Thank you for sharing your experience!
We’re so happy to hear that your Shih Tzu took to the cooling mat right away and that it helped him enjoy a more restful night’s sleep. We’re also glad you’re happy with the quality and feel of the mat.
Thank you for your patience, and we hope your little one continues to enjoy the comfort it provides!
As described
Product arrived within the delivery time quoted. My boy is very happy with it and has used it a lot.
7 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Lenny,
Thank you for your review!
We’re delighted to hear that your boy is happy with his new product and has been enjoying it so much. It’s wonderful to know that it has become part of his routine.
Thank you for your support!
Hit and miss whether they sit on the…
Hit and miss whether they sit on the mat, so when tgey dont they have otger ciilibg products ob.
16 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Jennifer,
Thank you for sharing your feedback!
We understand that some dogs may need a little time to get used to a new cooling mat. Here are a few tips that may help encourage your dog to use it:
- Place the mat in your dog’s favorite resting spot.
- Add a familiar blanket or toy on top to make it feel more inviting.
- Try offering treats or praise when your dog lies on the mat.
- Leave it available during warmer parts of the day so your dog can choose to use it when needed.
Please also note that our cooling mat works by dissipating heat from your dog’s body rather than feeling ice-cold like a chilled mat.
We hope these tips help your dog enjoy the cooling comfort of the mat!
Bought a dog cool mat..our boy Boris…
Bought a dog cool mat..our boy Boris loves it
7 juillet 2026
Avis spontané
Réponse de MrFluffyFriend™ United Kingdom
Hi Jane,
Thank you for your lovely review!
We’re so happy to hear that Boris loves his new cooling mat. It’s always wonderful to know when a pet finds a comfortable spot they enjoy using.
Thank you for choosing us!
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