MRI Software Avis 3 330

We experienced a server related issue and MRI fixed it at 3:30am our time. The customer service was.is amazing. MRI staff really care!

Quick and responsive. Immediately answered my question. Made it easy and efficient to contact and provide a solution.

The quality of the CS staff is routinely top shelf. Very knowledgeable & respectful. The issue I have is with respect to the telephone reception. The quality of the audio - volume & clarity can be problematic. Do not have this issue with other numbers called. Tells me there is something in your system &/or network that hinders reception. It is worse when your CS staff is using speaker phones on their end.

Service is efficient and fast when needing assistance. I recently needed a quick response in the middle of a contract under a deadline. Very grateful I didn’t have to sit around waiting for a response.

User interface is clunky and not intuitive.

Support service is always helpful in resolving our issues.

thank you for your promptness and for always assisting so quickly.

He knew the details of how to make
My request work out.
Friendly and helpful

I find the software easy to use and understand. When I have issues I call customer service and get great service every time.

Called me back not long after leaving my number. Knew exactly how to answer my question.

They answer the phone quickly and resolve the issue professionally.

The support person was great!

The problem was solved quickly.

I applied for a rental property in Wheeling, Il. I was charged $300 for a background check and I agreed days later I got a callback saying that they needed more info, that they had called Nebraska to verify my address. I live in Itasca, Il and have never been to Nebraska much less lived there. The background check was a sham. I went back to the rental property to cancel my application because a place that hires such an incompetent background check is not a place I wish to live. They refunded $250, but the rest went to MRI Software( a company that has shielded themselves by using multiple layers of shell corporations). I called to talk with someone about this and was given the runaround. So after two days of runaround I was told to go leaved a dispute on this website. I did. Now I’d like my $50 back which would have solved the problem within minutes. If you can’t even get the state where I live right you have no business in keeping my money and shouldn’t even be in the business at all.

The response time was very fast and my issue was resolved quickly.

The service member was very knowledgeable and helpful and polite.
Customer service generally answers very promptly.
My problem is ALWAYS solved.