Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... Voir plus
L'entreprise a répondu
Dan went above and beyond one of the nicest guys I've met he explained everything and was very friendly and helped us set devices up too,thankyou so much Dan great work 😊👍
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Coordonnées de contact
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, Royaume-Uni
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shane who installed my new internet was…
Shane who installed my new internet was absolutely brilliant and put the box exactly where I wanted it. He was very neat and tidy and very nice to chat to.
30 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there Adam,
What a lovely review, thank you for taking the time to share your experience. We're glad to see that Shane was brilliant in installing your service, and was accommodating in its placement. We'll make sure to pass along your kind words to Shane, I'm sure he'll be made up!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Stefan was my installer today
Stefan was my installer today - perfect job, nice communication - clean and tidy
Perfect
29 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there Krasi,
Thank you for taking the time to leave us your feedback.
We are so happy to know you were pleased with the service from Stefan, and that he was communicative and treated your home with respect - that's what we like to see!
Thank you again, we hope you're enjoying your connection.
Kind regards,
Team MS3💜
Excellent customer service
Excellent customer service. Neil Bainbridge was extremely helpful and explained the service thoroughly and answered all of my questions. It was fitted and installed the very same week. I have no problems with it. Highly recommended
18 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there!
Thank you for sharing your 5* review with ourselves!
We really appreciate the feedback about the teams service, as well as hearing how your installation went.
I will make sure to pass on your kind words to Neil!
Kind regards,
Team MS3 💜
Was a bit concerned changing over to…
Was a bit concerned changing over to Zen been with Kcom 50 years it went very smoothly was all done within an hour can’t say wether would recommend yet but so far so good
25 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Alan,
Thank you so much for taking the time to share your feedback!
We're really pleased to hear your switch from KCOM to MS3 and Zen went so smoothly, especially after being with the same provider for 50 years. We understand changing providers can feel like a big step, so it's great to know everything was completed within an hour.
We appreciate your honest feedback and hope your positive experience continues. Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Réponse de MS3 Networks
Hi Rach!
Thank you for the 5* review! This is greatly appreciated.
Kind Regards
Team MS3 💜
MS3 Networks fibre install…
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and block paving that had to be disturbed was returned to it's original condition after job-completion. Well done 👍 ✅
24 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there Andy,
Thank you for taking the time to leave us a brilliant 5* review!
We're delighted to hear that our installation team were friendly, took the time to explain the process clearly, and listened to your requirements throughout the visit. It's also great to know that the installation was completed efficiently and that the team restored your lawn and block paving to their original condition once the work was finished. That's what we like to see!
Thank you again, and we hope you're enjoying your new connection.
Kind regards,
Team MS3 💜
Internet providers did everything that…
Internet providers did everything that was expected of them.
Unfortunately post office let us down with non delivery of router on allocated date.
So paying for internet and not being able to use it.
Not squirrel internet fault!
Post office again.
23 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there!
Thank you for leaving a 5* review
Sorry to hear that your router didn't get delivered in time, but we are happy that your journey with ourselves was successful.
Your feedback if appreciated and will be passed on to the team.
Kind Regards,
Team MS3 💜
He was at my address 10 minutes early…
He was at my address 10 minutes early he finished in very short time 5⭐️ work..
Thank you very much
22 juin 2026
Avis spontané
Réponse de MS3 Networks
Good Afternoon,
Thank you for leaving a lovely 5* review.
We appreciate the feedback and will be sure to pass it on to the team.
We hope you enjoy your new connection!
Kind Regards,
Team MS3 💜
5 Star service
Great rapport, understanding of what I required and where I wanted to put the box. She understood the mechanics of where my current box was and what was required to get the wires etc outside.
Really personable and nothing too much trouble
18 juin 2026
Avis spontané
Réponse de MS3 Networks
Good Afternoon,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to the engineer, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 💜
totally disappointed in recent…
totally disappointed in recent communication with you and zen.
email confirmation was not enough notice for an appointment a follow up phone call I approve the installation date would bee more suited
I'm not left with £100 call out charge.
to them have another appointment on 17th June 8am knock at the door absolutely unaware of with NO email confirmation this time .
how is that fair ?
they guy apologized and did wait for me to get the children to school he was excellent I can't fault installation guy.
17 juin 2026
Avis spontané
Réponse de MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email.
Kind regards,
Team MS3
💜
Brilliant customer service and fast response
Brilliant customer service, got me sorted very fast within a few days! I highly recommend, Neil phoned me and got me installed within 2 days. Thank you again
17 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Jack,
Thank you for taking the time to leave us a lovely 5* review! We really appreciate it. I'm happy to hear you found the customer service to be brilliant, and that Neil was helpful during the order process. Even better you were set up within two days, that's what we like to see!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Professionalism in every detail
Professionalism in every detail. Assistance in adapting the installation site (I'm sick and have trouble breathing) was provided by the engineers, who performed everything perfectly with a smile and kindness. Finally, I was instructed in the operation of the router. THANK YOU VERY MUCH.
15 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Marian,
Thank you for taking the time to leave us a lovely review, we really appreciate it! I'm so happy to hear you felt listened to, and that the engineers were flexible in accommodating your specific needs. Of course, we're glad to know they did all of this with a smile, that's what we like to see!
We really do hope you enjoy your new service, welcome to MS3.
Kind regards,
Team MS3 💜
thank u sam for getting me the best…
thank u sam for getting me the best wifi i am really happy with it
8 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Rachael,
Thank you for taking your time and leaving a 5* review.
We are glad that you are really happy with the internet.
This will be passed over to Sam!
Kind Regards,
Team MS3 💜
Fault repair
Zoe was brilliant. Fault was investigated, explained, fixed and retested very quickly. Zoe was friendly, chatty, and respectful.
15 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi,
Thank you for the amazing 5* review.
Zoe is definitely brilliant! Your feedback will be passed over to her.
Kind Regards,
MS3 Team 💜
quick and efficient
The engineer was friendly and considerate of our property. He set everything up easily and then tidied up after himself. I only give him 4 stars because we had to have a fault rectified, but even then he was very quick and knew exactly what was wrong. Overall good experience.
10 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Dawn,
Thank you for taking your time and leaving us a review.
We are happy that the engineer was friendly towards yourself and that the fault raised was rectified quickly and efficiently.
Kind Regards,
Team MS3 💜
Great service
Kev provided a seamless move from our old provider across to Zen . Everything was dealt with by the company and the installation team arrived promptly. Thanks for all of your help with the crossover Kev and looking after us so well . You made the move super easy and have saved us money in the process . Highly recommended
10 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi,
Thank you for the lovely 5* review.
This feedback will definitely be passed over to Kev, and we are glad that your switch was seamless.
Kind Regards,
Team MS3 💜
Lovely lad
Lovely lad, very friendly and done in very quickly, no bother at all.
10 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there Vicki,
Thank you so much for taking the time to leave us a 5* review! We're so glad to hear you found the engineer friendly and efficient, that's what we love to see. We're really happy you're satisfied with the works done.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
From the moment I signed the contract
From the moment I signed the contract, it felt like the start of a beautiful romance. Messages came flooding in — actual humans from a real UK contact centre (I know, I was shocked too). A week before installation, the cabling appeared outside like a little love note saying, “We’re getting closer…”
Installation day arrived with a text giving me a one‑hour heads‑up — the modern equivalent of “I’m on my way, put the kettle on.” The installer was an absolute star: friendly, tidy, explained everything, and even let me choose where the magic box would live. No mess, no fuss, just pure connection bliss.
By the time he left, everything was up, running, and honestly… it felt like the start of a marriage made in heaven. Just don’t tell my partner.
Outstanding service — thank you for sweeping me off my feet.
10 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Paul,
Thank you for the amazing 5* review, this is greatly appreciated.
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Thankyou for connecting me to WiFi
Thankyou for connecting me to WiFi, a great job has been done with professional excellence 👏
9 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Antony,
Thank you so much for your 5* review!
We’re delighted to hear you’re happy with the installation and the service provided.
Kind regards,
Team MS3 💜
The connection was seamless and the…
The connection was seamless and the internet is fast
9 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Sikiru,
Thankyou for the amazing 5* review.
This is greatly appreciated, we hope you enjoy your new service with us!
Kind regards,
Team MS3 💜
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.