Absolute joke of a company. All TCG stock gets listed as "Sold out to preorder". The staff have told me lies trying to make it seem I was wrong. I can see what you are doing, all your TCG stock... Voir plus
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Lisez les avis des autres
We’re new customers, but our first few orders have been fantastic! Our account manager, Megan, has been incredibly helpful, guiding us through the process and answering all our questions. Eve... Voir plus
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My main issue has been the robotic responses I've received as a new account. I'm 99% certain that the 'person' responding to me is AI. I've never had a wholesaler/distributor so apathetic about trying... Voir plus
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Pre ordered Pokemon surging sparks booster boxes and had no problems, arrived on time, great price , and the communication with Matty was spot on , keep up the great work , I shall definitely be us... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Wholesale Toys By Muddleit. Wholesale Pokemon, Wholesale Trading Cards, Wholesale Games, Plush Toys, Wholesale Harry Potter, Snazaroo, Yu-Gi-Oh, LOL Dolls, Slime, Jokes & Crazes. Wholesale Distributor For UK, Ireland & Europe With Free Delivery.
Coordonnées de contact
Royaume-Uni
- www.muddleit.com
3,5
Moyen
32 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Absolute joke of a company.
Absolute joke of a company.
All TCG stock gets listed as "Sold out to preorder".
The staff have told me lies trying to make it seem I was wrong.
I can see what you are doing, all your TCG stock gets backdoored.
You shouldn't be allowed to sell TCG products.
24 avril 2026
Avis spontané
Réponse de Muddleit
I believe that you have recently been in contact with our sales manager and I have responded to your issues regarding TCG availability in another review. As such I shall not repeat those same comments here. However, I would like to address two points directly from your latest, negative review.
Firstly, our stocks are not being "backdoored" and hundreds of retailers, whom have supported us over the past twenty years, know that to be a blatantly false claim. We strictly sell only to trade accounts and not to the general public as we do not feel it benefits us to be in direct competition with our customers. To assert otherwise is frankly slanderous.
Secondly, I would strongly dispute the accusation that our sales staff have "told you lies". Our team are always honest and upfront regarding any TCG lines available despite extremely limited stocks on all titles at the moment meaning that we sometimes have to, regrettably, have very difficult conversations. To imply otherwise suggests that you are unhappy with the information being provided more than the answers being given are false.
Amazing company to work with
Amazing company to work with, Megan it an amazing account manager!
2 avril 2026
Avis spontané
My main issue has been the robotic…
My main issue has been the robotic responses I've received as a new account. I'm 99% certain that the 'person' responding to me is AI. I've never had a wholesaler/distributor so apathetic about trying to sell or recommend items, hopefully that just means they're doing so well that they don't need or want any new accounts. We're always on the look out for new toy/collectible items to sell and it could just be that Muddleit's items are not suited to us, but I'm sure if they had a salesperson that wanted to actually sell, they could find some items we could try out.
24 mars 2026
Avis spontané
Réponse de Muddleit
Many thanks for your review and I am sorry to hear that your experience to date has not been as expected. Firstly, you may be assured that we do not use any AI facilities to respond to customer enquiries and I can see that a member of our team has corresponded with you on a number of occasions by e-mail since your initial contact with us on March 6. The majority of those communications have been regarding a pre-order request for Pokemon TCG which we have advised it is, unfortunately, not possible to fulfil at this time. Our team member has however advised that you are free to purchase any other ranges currently in stock and has directed your attention towards a number of hot-selling trend lines, including the latest craze for maltose cube, dumplings and other fidget toys. Please accept my apologies however that so far a member of our sales team has not called for a more thorough discussion regarding your wholesale account and will ensure this is corrected at the earliest opportunity.
Excellent service price n stock
Excellent service price n stock. Been with. Them since day 1. Top company. Thanks gang.
6 mars 2026
Avis spontané
Réponse de Muddleit
Many thanks for your great review and positive comments regarding our service. It is our pleasure to support your business with a range of fantastic stock at great wholesale prices.
Best wishes from everyone here at Muddleit.
One Of The Best Suppliers I Have Worked With
A few months after I first opened my bricks and mortar store just over 3 years ago, I signed up for a trade account with Muddleit, and my experience has been nothing but fantastic.
My account manager, Ellie, is absolutely amazing, and I have loved speaking with her over the years.
Their website is easy to use for ordering, and even more so with pre-orders.
Ellie always let me know when my preordered stock was due to land, so I could take a look at what I would like to add to the order if it fell just short of their minimum order amount.
If Ellie was ever away, another account manager would always pick up on any orders I had due in so that I didn't miss out or have to wait longer.
Depending on when I pay for my order, it is sometimes shipped out the same day and always arrived extremally quickly and well packaged.
Minimum order amount is low and very reasonable - More than easy to achieve when you are ordering only a handful of items.
Unfortunately I'm in a position where I am no longer able to continue my business, and I will very much miss working with this company and ordering with them.
I have read the 1 star reviews, because I couldn't believe there was so many when Muddleit have been nothing but fantastic in my experience, and I'm not surprised to see that they all seem to be from people jumping on the Pokemon Card hype.
As someone who has always been able to successfully purchase Pokemon cards, and I would not class myself as a particular high spender, I think their system is perfect. Muddleit limit stock and allocate as much as they can to different business so everyone can have a little bit and, quite fairly, offer this to customers who have been with them for a while.
They are a business too, who just like us retailers, want long lasting customers, not just people who will buy 1 product while it's hot and then drop them the moment it isn't.
If you are a genuine business who specialises in trading cards, anime and cute collectables, Muddleit is perfect.
If you are looking to only grab Pokemon and abuse staff because they won't give you any, then I suggest you look elsewhere.
Thank you so much to Ellie and everyone else at Muddleit. I have enjoyed ordering from you so much, and I hope I will be able to continue with my store one day in the future and work with you again.
Jess xx
Treausred Toys/Magpie Manga, Cards & Collectables.
24 février 2026
Avis spontané
Réponse de Muddleit
Dear Jess,
Thank you so much for your wonderful review and it really is delightful to hear such great feedback from our customers. It has been a pleasure working with you over the years and we are proud to support the independent retail sector with all the latest toys, games and collectable ranges as you have commented on. Shall be sure to share your particular comments regarding our colleague Ellie with her and thank you again for all your business.
Best wishes from all at Muddleit
Spoken with Megan via email who helped…
Spoken with Megan via email who helped answer some queries I had. Megan was very professional and fast in responding answering everything I needed with clear responses. Very easy and smooth to do business.
6 février 2026
Avis spontané
Excellent Customer Service
We’re new customers, but our first few orders have been fantastic!
Our account manager, Megan, has been incredibly helpful, guiding us through the process and answering all our questions.
Every order was dispatched quickly with tracking. We’re excited to continue working with Muddliet and plan to place regular, large orders moving forward. A reliable partner we can see ourselves working with for the long term!
Retro Gamer Bros, Alex
22 janvier 2026
Avis spontané
Réponse de Muddleit
Many thanks for your review and positive comments which are much appreciated. Shall be sure to pass along your great feedback to our team member, Megan, and we look forward to working with you in the future.
This company only value high spending…
This company only value high spending accounts and save all the pre-orders for them, pre ordered 3 items to be told I don't spend enough money to be entitled to pre-order the items,if you let people open an account they should be treated as equal as any other account ,disgraceful ethics ,I deal with several wholesalers so I buy from whoever has the cheapest product at the time, if your suppliers dealt with you the same way you treat your small accounts you wouldn't be too happy, but you say I can buy anything else I want from you, that's probably if your big accounts do not want them? Limited supplies you say, then you should limit the amount your other accounts can buy of one product so everyone can get them like other suppliers do, but don't worry I know a few of the other accounts you have, and one has kindly told me they'll let me have them from their own orders,you go to Costco they would never limit products to you even if you'd been inactive as long as your account was still opened, because every account is equal, you can go ahead and close my account as Muddleit do not treat everyone equally as they claim which is plain to see from your reply.
13 octobre 2025
Avis spontané
Réponse de Muddleit
Many thanks for your comments and I am sorry to hear that your recent interaction with our company has been a negative one.
Firstly, I can assure you that we do not value high-spending accounts only and have proudly served the independent trade, including many startups and sole traders, for nearly twenty years. I am confident that this is not how our sales team would have responded to your enquiry and my understanding is that you were advised it would not possible for us to supply the two Pokemon TCG releases scheduled for November.
Whilst we do not want to place any barriers to everyday trade, unfortunately the stock shortage on these particular items means that we have had to put in place certain purchasing criteria and this has been in effect from January 2025. Unfortunately, as your account has been inactive since May 2023 it would mean we are unable to offer those products to you for the moment, however this would not affect your ability to place orders for any other products we currently supply. Should the stock situation improve we shall certainly reopen these products to a wider base going forward.
Please accept my apologies for any misunderstanding of the position and should you wish to place an order for any of our other ranges or products then do call our friendly team who will be delighted to help.
Amazing company to deal with
Amazing company to deal with. I always keep in touch regarding lines that i require and they do special orders for me. Previous reviews of 1 star seem to be companies having issues with pokemon allocations. Yes pokemon is heavily allocated at present and this is due to increased demand and low supply from pokemon themselves. Heavily allocated pokemon lines are not just from this company but all pokemon distributors that we have dealings with. I would suggest to ignore any negative pokemon related reviews as they are just frustrated resellers who like all pokemon stores cant seem to get the stock qty that we require due to pokemon supply shortages.
26 août 2025
Avis spontané
Réponse de Muddleit
Thank you very much for your review and kind words about the difficult situation regarding stock of certain product lines. It is always our pleasure working with you and look forward to continuing our successful cooperation.
So contradicting! Very frustrated!
Was fine with my previous business but when I registered my new business, all of a sudden, im a stranger. Now their requirements to get new releases or any Pokemon TCG stock is ridiculous! You must now have over a years business with them to be allocated stock because you're guaranteed sales for them but how can I do that as a new business if they won't allocate any stock?! Im not wasting my money on stock I don't want, stock that my business doesnt specialise in, nor would it sell. It's so annoying! Now I have to look elsewhere.
21 août 2025
Avis spontané
Réponse de Muddleit
Unfortunately, due to severely limited supplies of Pokemon TCG products we have taken the difficult decision earlier this year not to accept new wholesale applications specifically for this product category so that we can focus on fulfilling the requirements of our existing customer base. The amount of stock available, particularly on new sets, means that we cannot in good faith freely offer these items for purchase or take on new customers when it is not possible to meet the current demand. This requirement applies solely to Pokemon trading cards and we are continuing to operate as normal on all other product lines. Should you have interest in stocking any products which are not Pokemon TCG then we will be happy to proceed with opening your account and hope to cooperate with you soon.
Terrible service from Megan
Terrible service from Megan on sales. I have over £1000 on pre-order and waited 7 months (no joke) for them to get anything. When they got some stock allocated to me i was told i have a min spend of £250 but they didnt have any other items to make the order upto £250 so they cant dispaicth to me even if i paid £15 for postage. Horrible comany with bad ethics
1 juillet 2025
Avis spontané
Réponse de Muddleit
Thank you for your review and I am sorry to hear of your disappointing experience with our company. As I am unable to see any of your account details via this profile I cannot comment specifically on the complaint or the nature of the issue with your preorders. If you would like to contact the office directly with some additional information we can investigate this for you fully and provide any further clarification. What I am able to say however is that as a very well-established wholesale distributor of toys, games, collectables, plush and trading cards with almost twenty years experience in the industry it is unfair to claim we have no "other items to make the order upto £250". We currently have over 1000 products in stock and freely available to purchase so that is clearly not the case. I can also fully vouch for the fact that all our sales team work very hard to fulfil all customer's preorder demands in what can be difficult and challenging circumstances on products which are often highly sought after and in short supply. We look forward to hearing from you with the particulars of your grievance so we can provide a more complete response.
Tried to buy an item and kept getting…
Tried to buy an item and kept getting kicked back to login/ create account, gave up after an hour. Rubbish experience
22 avril 2025
Avis spontané
Réponse de Muddleit
Sorry to hear about your issues using our website recently. We are not aware of any technical issues and have been receiving orders as normal throughout the Easter bank holiday weekend. Please do feel free to contact our sales team by either phone or email and they will be delighted to assist you through the registration and checkout process.
Excellent Service Once Again
I have recently joined up with Muddleit & have been working with my account manager Megan, who is an absolute star and has hands down made the experience extremely easy for me, i cannot recommend this company enough, everyone i have spoken with is very friendly & helpful. Thank you again.
6 mars 2025
Avis spontané
Great customer service!
Starting a small business selling TCGs is tough - not many places will work with you!
I'm glad I found Muddleit.
Ellie was great - quick response to enquires, clear in what products were available etc.
I'm looking forward to the first, of I hope, many more deliveries - I ordered today and products will arrive tomorrow!
Excalibur TCG
12 février 2025
Avis spontané
Réponse de Muddleit
Thank you so much for your fantastic review and it is our pleasure to work with you too. We look forward to cooperating more together as your new business grows and shall be sure to let Ellie know how pleased you were with her service.
Muddleit great for new businesses
Muddleit have helped me by accepting my business and supplying me with great product! Always next day delivery without any issue! A massive thank you to Megan, for helping us out!
Waterlooville TCG
22 janvier 2025
Avis spontané
Réponse de Muddleit
Thank you so much for your great review.
It has been our pleasure working with you and we are delighted to have played a small part in helping your new business to get established.
We shall also be sure to share your positive feedback with Megan regarding her service.
Réponse de Muddleit
Thank you so much for your feedback and excellent review
Pre ordered Pokemon surging sparks…
Pre ordered Pokemon surging sparks booster boxes and had no problems, arrived on time, great price , and the communication with Matty was spot on , keep up the great work ,
I shall definitely be using Muddleit again ,
Thanks from Ayrshire Trading Cards
11 novembre 2024
Avis spontané
Réponse de Muddleit
Many thanks for your excellent review.
We are delighted to hear your pre-order was received in good time for the release date and look forward to working with you again in future.
Will also share your positive feedback with Matty.
Independent Retailer Review
As an independent retailer we can not recommend Muddleit enough. They have the best selection of ‘on trend’ products as well as core items that we always need. We are always kept up to date of what current items are selling well, along with new products that are due. A company is only ever as good as its customer service and with Muddleit their Customer service is second to none.
12 septembre 2024
Avis spontané
Réponse de Muddleit
Thank you so much for the wonderful review and we really do appreciate your feedback.
One of our main aims at Muddleit is to support the independent toy and hobby sector with the best selection of products around, so it is very encouraging to hear of your great experiences.
We truly appreciate your business and look forward to working with you in the future.
Fraud
Fraud. Paid but won’t ship. They emailed me asking me to provide my card details to get refund including CVV! Anyone would know that you can’t share your cvv in any means. Have reported to the police.
19 septembre 2024
Avis spontané
Réponse de Muddleit
My name is Lynne & I am the Managing Director at Muddleit.
Firstly I can only apologise that you felt you had to leave this review. A 1 star review concerns me greatly.
We have been established as a company for 18 years. I can assure you we are not fraudulent in anyway & we have our customers best interest at heart at all times.
Unfortunately, due to the agreement we have with one of our suppliers, we were unable to supply those particular items on your order, to you. You need to have a physical ‘Bricks & Mortar’ store. It does state this clearly on our website which products this applies to.
We would be more than happy to supply other products on our website.
I can assure you, you have been given your refund.. If someone orders the above mentioned items, we have a system in place to find out where these goods are to be sold. If they don’t meet the UK Bricks & Mortar stores criteria, regretfully we have to arrange a refund.
My team have contacted you via email & I also have left my contact details to try & resolve any issues, but you have not replied.
The quickest way for us to get your refund to you, is by processing the refund on our card machine. With this, we need your card details. If this isn’t convenient or you are uncomfortable with this, we can refund you through our website. It’s no problem at all, we are happy to process this in any way.
All our team, do work extremely hard to ensure that all our customers are happy. I hope this clears up any misunderstanding you may have of us as a company.
You have my contact details on the emails I have sent you if you would like to discuss this matter further.
Never let me down
Never let me down, well done Lynn and gang, dealing with her for years
23 mars 2024
Avis spontané
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