Munich Airport Avis 

Vom dortigen Flughafen Personal eine Auskunft zu bekommen war wirklich ein Highlight. Ein Mitarbeiter lachte und meinte, mit einem verlorenen Koffer muss man sowieso rechnen, dann widmete er sich sofort wieder seiner Kollegin, der er lachend avancen machte, weitere Mitarbeiter im Nahbereich waren mit Ihren Handys so mit schreiben beschäftigt, keine Chance auf Auskunft. Ein Polizist der eigentlich andere Aufgabenbereiche bedient, hat sofort geholfen und wir haben unseren Schalter gefunden, vielen Dank! Echt beschämend, wenn man oft auf internationalen Flughäfen unterwegs ist und feststellen muss dass München mit Abstand dass desinteressiertestes Personal hat, traurig aber leider Realität!!!

Ankunft am 21.10.20255, Terminal 1, mit Turkish Airlines aus Istanbul, Flugnr.: TK 1633
Flugzeug war pünktlich, musste ABER ca. 15 Minuten am Gate warten bis Türe geöffnet werden konnte. Laut Purser fand sich niemand um die Fluggastbrücke zu bedienen.
Bei der Passkontrolle war der Schalter für EU-Bürger nicht besetzt. Alle Passagiere (vollbesetzter A321) mussten an den zwei besetzten Schaltern für "Andere Nationalitäten abgertigt werden mit großteils lähmender Geschwindigkeit. Ein älteres amerikaisches Ehepaar versank in Resignation, sie sollten mit LH nach Boston weiterfliegen. Ich sprach daraufhin eine der Polizistinen am Schalter an und bekam die Antwort: "Und was sollen wir tun?"
Schließlich tauchten nach ca 30 Minuten zwei Flughafenbedienstete auf, die die noch immer wartenden Passagiere zu anderen Passkontrollen (in einem anderen Modul?) eskortierte.
Abgesehen, dass das Terminal 1 sich nach beinahe 35 Jahren Betrieb noch immer unverändert seinem unnachahmlichen Latrinenscharm präsentiert, musste ich feststelle, dass die Latrine (Herrentoilette) auch teilweise außer Betrieb war.

It’s crazy but Munich Airport’s layout simply isn’t designed for late or tight cross-terminal transfers. My SAS flight CPH- MUC landed in Terminal 1 and was delayed, by 60 minutes because of a fog over Munich airport. There’s really no built-in system (like an internal shuttle or fast-track route) that could save me.
Unlike Frankfurt, Zurich, or Vienna — which have airside transfer corridors — Munich forces everyone to exit the terminal, run through a public area between terminals and re-enter the terminal 2 via security again. I can’t believe that travelling between 3 Schengen countries is so difficult (I was on my way from Munich to Italy with air dolimiti). I had hoped Lufthansa (being a SAS) partner would have at least arranged a shuttle bus from the airplane to its own satellite terminal. And Munich is supposed to be one of the most affluent cities in the world 😳😳😳

Embarrassingly bad airport for those of us that are German/Bavarian. Very poor / non-existant signage; unintuitive lettering of departure halls; total lack of large info boards telling one to which hall and which gate to go (most notably on emerging from car rental return, and on arrival in departure hall C); yesteryear/parochial security zones (cmon, we've not had to remove laptops from bags at 'proper' airports for some years now!); po-faced staff from start to end (stop acting like prison staff... you're also im customer service!). 50 minutes to load a plane as buses in scarce supply it seems... seriously? List of dissatisfaction goes on. But improvements are never forthcoming over the years which can only suggest airport management is in denial.

We transited through Munich airport in September 2056 (before the Beer Fest) and we were required to go through Passport Control to enter Germany and take a domestic flight to Greece. After being on a long haul flight we lined up to be processed for over an hour, as initially there was only one booth opened to process hundreds of passengers. There were no instructions as to what to do, no staff to guide and assist passengers that needed to get to a gate for flights that were due to depart. After 45 minutes of waiting, 2 more booths were opened. We watched frantic people who missed connecting flights due to the length of time for processing, it was very distressing. Passengers tried to appeal to any staff that could be found, to assist them to get to their flights, they were told no they would miss their flight. I would avoid flying into Munich airport in the future due to this experience.

Lange warte Zeit bei Sicherheit Kontrolle und auch beim Pass Kontrolle ca. 90 Minuten so das ich danach den Flug verpasst haben.

Very confusing to find where you are going, terrible door options when waiting for flight, long delays , bad Que systems , ques in front of escalators for example just an absolute mess can’t remember the last time I went to an airport this bad

We arrived at Munich Airport on a BA flight from Heathrow and were taken by bus to a side door which led to a flight of concrete steps and a non working escalator. It then took an hour to clear passport control, there were a large number of elderly people on the flight who found the experience very stressful. I am aware that being British meant we were not able to pass through the EU passport control but we did feel we were deliberately held up.

Baggage claim is the worst, 50+ min wait time to claim your baggage and the personal at baggage claim/track are clueless and not even trying to help.

Unfreundlich, habe beobachtet wie das Personal, die Reisenden sehr Unfreundlich und laut Auskunft gegeben haben.
Dann im Gate Bereich bekommt man um 5 Uhr morgens nichts zu trinken auch keinen Kaffee, alles geschlossen!!!
Für mich ist das ein schlechter Service gehört deshalb für mich zu den schlechtesten Flughäfen.

We arrived in München airport for a connecting flight to Brussels (being Belgian). All automated border control terminals were closed and we needed
to lign up in a massive queue with only 2 people to check passports for all arrivals. We almost missed are connecting flight and had to run with all the extra stress. Disappointed in the German approach !

Awful. First you have to walk a mile to the bag drop at T1a, then another mile back to T1b to go through security. Security itself is slow and inefficient as are passports. Minimal shops and bad restaurants. Avoid if possible

Very bad signage - walked miles before finding where I should be. Boards confusing and conflicting. No one around to ask questions. Bag drop slow. Security slow . Nothing compared to passport control which was unbelievably slow with 2 people doing passport. Toilets - ladies no toilet paper or soap. Water fountain - I queued for 1 hour to use this snd the man’s behind the bar would fill my bottle. What a horrible horrible person. Water bottle machine that you pay for was broken . This is the worst airport I have ever been to. Terminal 1

I put 1 star bc I cant put less. Security stole my belt. It was a very good belt and they did not return it to me. Then I claimed it as lost property and surprise they didnt have it. Im pretty sure they took it.

Awful. Signage and layout is a mess, check-in staff spent most of the time on the phone or consulting colleagues as they didn’t seem experienced. Facilities in T1 after security are shocking - whatever you do, please eat before clearing security. Toilets dysfunctional. One men’s toilet smelt like an exhibition from the London Dungeon, and has no toilet paper (which thankfully I noticed first!). The second gas no men’s facility at all. The third was under an inch of water around the cubicles and could be used. Fly from somewhere else.

This used to be such a splendid airport in the 1990s and early 2000s.
Sadly, it didn't progress or at least keep pace with new requirements. There is ONE!!!! socket one the floor next to lady's toilet in terminal C. After our flight was delayed, many people desperately tried to recharge their laptops and mobile phones.
Many areas were cordoned off for renovation.
Even though checking in at C and flying from C, you are taken on a 20 minute walk all along the 1st floor right to terminal B, then forced downstairs and sent back to C. Who on earth is responsible for this? This airport has definitely gone downhill big time.

Rude staff. Poor signage to baggage drop.
Massive wait at passport control (to leave!!)
No water points to top up water bottles.
Awful!! Will never use this airport again.

Wat een compleet drama dit vliegveld. Personeel dat grauwt naar reguliere personen, maar flirt met mooie dames, complete chaos bij transfer na een vlucht van bijna 14 uur, onvriendelijk, onduidelijke bewegwijzering, 4 securitypoortjes voor 3 volle vliegtuigen, wagentjes die door de wachtrijen heenrijden. Als je kan, vermijd dit vliegveld!

I am flying in and out of Munich - internationally now for many years.

Luggage and passport control take longer here than in the other airports I use. The luggage caroussel is overwhelmed by a A380, passengers slow through the passportcontrol cant pick up their luggage and have their luggage blocking the caroussel.

Thats maybe still acceptable - but flying out 23/8/2025 I noticed the toilets in the public area and especially at the Gate (Terminal 2) were a shocker. Filthy. Strong urine smell, shit in the toilets, broken toilets. Whats going on? the airport used to be OK, maybe even good and effective?

I was glad to get out of it. Dubai, Singapore Brisbane all way better these days.

This has to be the slowest least organized passport control on the planet! I have been to dozens of countries. This is so far behind the second worst I have ever experienced it it beyond’s words.
300 people queuing with 2 passport people. PATHETIC. Munich airport you should hang your heads in shame.