Much improved now. They have a new customer service person in place. My previous experience with them was terrible. My most recent has been night and day different.
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Lisez les avis des autres
Got the two free samples just paid shipping the strength and taste overall and actually really good, not over powering. Downside is they don’t actually state how much is the tub nicotine strength is... Voir plus
L'entreprise a répondu
I have used other brands in the past, but they were unpleasant feeling and 'meh' tasting. Then I came across Muse with flavours like Cola Ice and Strawberry Raspberry Cherry, and WOW they taste good.... Voir plus
L'entreprise a répondu
So ordered online for delivery and everything appeared somewhat ok. Package was delivered 3 days later....to an unknown address over 300 miles away from me. Not a problem me thinks, ill contact Muse... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.
Coordonnées de contact
1 Brook Street, LE8 6LA, Leicester, Royaume-Uni
- hello@musepouches.co.uk
- www.museitnow.com
3,7
Moyen
326 avis
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Lovely flavours!
Took up an offer for two free cans and they were the best nicotine pouches i've tried so far. The coffee and liquorice flavours were a nice change from some of the nasty flavours from other brands. The flavour also lasted a lot longer that others I have used. I opted for next day delivery and they arrived on time. Will definately use again.
23 juin 2025
Réponse de Muse
Hi there,
Thank you so much for your kind words! We're thrilled to hear you enjoyed the coffee and liquorice flavours — we love creating unique blends that stand out from the crowd, so it's great to know they hit the mark for you.
We're also glad your delivery arrived on time and that the flavour longevity impressed you. We really appreciate you taking the time to share your experience, and we look forward to having you back again soon!
Nice strong flavour
Nice strong flavour nicotine pouches. Nicotine doesn't burn throat like other pouches. Recommend licorice flavour. One pouch lasts me four hours. I am heavy smoker normally.
20 juin 2025
Réponse de Muse
Hi Laura, Thanks so much for the awesome review! Glad you’re loving the strong flavour and smooth nicotine hit — and that the liquorice is working so well for you. Really appreciate the recommendation. Let us know anytime if you want to try other flavours or have questions.
Réponse de Muse
Thank you for your review! We're glad to hear your order arrived promptly and everything went smoothly.
It’s great to know you had a hassle-free experience — that’s exactly what we aim for. We look forward to serving you again in the future!
Réponse de Muse
Hi Lestyn, Thank you so much for the great review! We're really glad to hear you were happy with the product and impressed with the delivery speed.
Appreciate you taking the time to share your experience — we hope to have you back again soon!
All the best
Review
The good
Seems like a great company, good range of flavours (blue raz for the lads), delivery was fairly prompt, UK company, on the whole I am giving them 5 stars.
Don’t get me wrong here, few things are neutral about the products,
I find the pouches being dry a bit annoying, you do need to pop them on the tongue to moisten then get them in the lip or it can take some time to notice any nicotine delivery,
The ugly
The strength on the containers, it took me a min to see it, its per gram so if you order 12mg your pouch is 6mg as a pouch is ~.5g it caught me out, really it’s because I am used to others brands labels and made an assumption, so unless I want to have 4 pouches in my mouth with the 6mg/g I have a few packs that will go to waste.
3 mai 2025
Avis spontané
Réponse de Muse
Hi Christopher, Thanks so much for your thoughtful 5-star review – we really appreciate you taking the time to share both the positives and the areas where you think we could improve.
We’re glad to hear you’re enjoying the flavour range (shoutout to Blue Raz – a firm favourite here too!) and that delivery met expectations. It means a lot to us as a UK-based brand trying to do things differently.
Regarding your points on the product experience:
Pouch dryness: We hear you! Our pouches are designed for a cleaner, dryer feel compared to some brands, but we understand that this may take a little getting used to. We’ll definitely pass this feedback along to our product team as we’re always refining and improving.
Nicotine strength labelling: You’re absolutely right – we state strength in mg/g (a standard measure), but we totally get that this can be misleading if you’re used to brands that list per pouch. We’re actively reviewing our packaging and site info to make this clearer and reduce any confusion in the future.
We’re genuinely sorry to hear some of your order may go unused as a result, and we’d love to help make that right. If you drop us a message via support, we’ll see what we can do for you.
Thanks again for the honest feedback and support – it really helps us grow.
Shipment costs very expensive and not…
Shipment costs very expensive and not even fast, still took a couple of days to arrive.
The promise of (paid) speedy delivery did not materialise. Order was made on 23rd and will not arrive until at least 25th at the earliest...
24 juin 2025
Avis spontané
Réponse de Muse
UPDATE – 25/06/25
Hi Paul, thank you for providing the additional information. Following up on the email I sent you, I wanted to clarify a few key points here as well:
Your order was placed at 15:25 on 23.06.25, and you used our TRY4FREE offer, paying £3.49 for standard 2–3 day shipping.
We dispatched your order promptly the following morning (24.06.25) via Royal Mail. According to the tracking, it was successfully delivered today, 25.06.25, at 12:00.
We also offer a next-day delivery service for £3.99, but as your order was placed after our 3pm cut-off, it would still have arrived today even if you had selected that option.
While we always welcome feedback and strive to put our customers at the heart of everything we do, it’s disappointing to receive a neutral review before the order had even arrived or been used. Our team works incredibly hard to deliver great value, personalised service, and a product that stands out in both quality and design.
As a gesture of goodwill, we’ve refunded your shipping fee. We kindly ask that in the future, you allow the full experience to play out before leaving feedback, as this helps ensure fairness and accuracy for both customers and businesses alike.
Thank you again,
24/06/25 - Hi Paul, I am so sorry to hear this - can you provide me with some more information about your order by emailing hello@museitnow.com as I can only find one order that could possibly match your name and location but that was only placed today? I would love to be able to discuss this and put the matter right :) Thanks
Nice flavours and quick delivery.
Nice flavours and not too strong. 12mg hit the spot nicely. Definitely will be ordering again.
16 juin 2025
Réponse de Muse
Hi Christopher, its wonderful to hear that and we look forward to seeing you back again! I will let the team know and they will be thrilled to hear this!
Easy payment for a great product…
Easy payment for a great product enjoyable, delivery was prompt.
20 juin 2025
Avis spontané
Réponse de Muse
Good Morning David, Thank you so much for the lovely words - I will pass this onto the team this morning and they will be thrilled to hear this :)
Réponse de Muse
Hi Gordon, Thank you so much for kind review! We look forward to seeing you again!
Muse nic pouches
The nic pouches arrived on time and we'll packed. The price was good for my first purchase. The product is in it self is good. The flavours are extremely strong which I no doubt some will like. Not for me though. In the main a good product for those who like strong flavour.
9 juin 2025
Réponse de Muse
Good Morning Stephen, Thank you so much for the comment and feedback. Its a difficult one trying to get a product right to meet the tastes for every individual as you are aware, we do however appreciate your comments and your honest review. Thanks
Got a free trial from four competitors…
Got a free trial from four competitors as I wanted to give pouches a try. Found myself reaching for muse much more than the others. Smoother than the others and great flavours. Only downside is wishing the pouches were smaller.
2 juin 2025
Réponse de Muse
Good Morning David, Thank you so much for the lovely review and we are glad we stood out above the rest! We will take your comments on board about the pouch sizes as we appreciate all feedback. Thank you once again for giving Muse a chance and we look forward to seeing you again!
Réponse de Muse
Good Morning, Thank you so much for the wonderful words - We have passed this onto our production and warehouse team to let them know they are doing a fantastic job! We look forward to seeing you again!
Best nicotine pouches!!
By far the best nicotine pouch brand out there!! I’ve tried many different brands, and with every one I always get throat irritation, acid reflux and nausea from the juices. However with Muse, it doesn’t burn your throat or cause any discomfort in the slightest! I’m on my 4th order now and never going back to another brand. Also to mention, the flavours are incredible… every other pouch I’ve tried always has the slightly chemically and salty taste, however the Muse flavours are delicious and such a wide variety as well.
The ONLY criticism I have is that the pouch strength is measured in mg/g instead of mg/pouch (which is standard for every other brand). I can imagine that many people get this confused and end up ordering pouches that are half the strength they wanted.
Asides from this, I absolutely couldn’t fault it. What an amazing pouch 😙🤌
4 juin 2025
Avis spontané
Réponse de Muse
Hi Llana, Thank you so much for your wonderful comment. We have noted your point about the way the strength is displayed, we have tried to make it as clear as possible and in the world of nicotine pouches as I am sure you are aware, so many different brands use different ways to display their strengths and it often leads to confusion across the board! But we appreciate the feedback and it has been noted. We look forward to seeing you again!
Bad experience
I ordered the free trial 2 packs just to test it and it was terrible because both of the packs were too dry and old and the nicotine isn't even real you can't feel it
3 juin 2025
Avis spontané
Réponse de Muse
Hi Yawar,
I am really sorry to hear this - if you would like to pop us an email over at: hello@museitnow.com
I would be grateful to make you a brand new tub of your strength choice and flavour to see if that has a better experience?
I look forward to hearing from you.
Fast delivery always land the day after…
Fast delivery always land the day after i order so can order up when running low.
Sugar free and best flavours around.
Thanks Lee
3 juin 2025
Avis spontané
Réponse de Muse
Hi Lee,
Thanks so much for the awesome review! We're really glad to hear your orders are landing quickly – that's exactly what we aim for, especially when you're running low. It’s also great to know you're enjoying the sugar-free aspect and loving the flavours!
We appreciate your support and look forward to keeping you stocked up with your favourites.
All the best,
The Muse Team
Réponse de Muse
Hi Scott,
Thanks so much for the great review! We’re really glad to hear you found the ordering process easy, delivery quick, and the flavours spot on – that’s exactly what we aim for.
Appreciate the support, and we look forward to keeping the good vibes (and flavours) coming your way!
All the best,
The Muse Team
This is ahis is a much better product compared to others much better product compared…
This is a much better product compared to others. Yours is the only one that has a single dot, and all the flavour's are amazing
15 avril 2025
Avis spontané
Réponse de Muse
Hi there,
Thanks so much for the fantastic review! We're thrilled to hear you’ve noticed the difference – that single dot is a signature part of our design, and we're glad it stood out to you. It means a lot to know you’re enjoying all the flavors too!
We put a lot of care into creating a product that feels just right, and feedback like yours really keeps us inspired. Thanks again for your support – we’re so glad to have you as part of the Muse community!
All the best,
The Muse Team
Cola Ice is unbeatable – and the fruity ones are perfect too!
Tried a few different snus brands before, but this one stands out by far. Cola Ice is my absolute favorite – super refreshing, just the right strength, and the taste is spot on. Nothing else hits the same way. My girlfriend loves the Strawberry, Raspberry, and Cherry flavors – she says they’re smooth, fruity, and not too harsh, which is perfect for her. We’ve both been seriously impressed. Fast delivery, great quality, and honestly, we’re not going back to anything else. Highly recommended!
27 mai 2025
Avis spontané
Réponse de Muse
Hi there,
Wow – thank you for such an amazing review! We're so glad to hear that Cola Ice has become your go-to – it's a favorite for a reason! And we're thrilled your girlfriend is loving the fruity flavors too – we designed them to be smooth and enjoyable, so it’s great to hear they’re hitting the mark.
Your kind words about our quality and delivery mean a lot to the whole team here at Muse. We’re so happy to have earned your trust, and we can’t wait to keep impressing you both.
Thanks again for the recommendation – it really makes our day!
Cheers,
The Muse Team
terrible product
I've tried 20+ nicotine pouch brands and Muse are by far the worst. The pouches are absolutely huge and they contain colouring which is just unnecessary. They're also the only nicotine pouch that has ever caused gum irritation for me.
29 mai 2025
Avis spontané
Réponse de Muse
Hi James,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
At Muse, we’re always striving to offer the best possible product, and we understand that preferences can vary widely when it comes to nicotine pouches. Our pouches are slightly larger by design to deliver a fuller flavor experience, but we realize this may not suit everyone. As for the coloring, it's included for a unique visual identity, though we take care to use ingredients that meet strict safety standards.
That said, we take reports of irritation seriously and are truly sorry to hear this happened. We’d love to learn more so we can investigate further and improve where possible. Please feel free to reach out to our team directly at hello@museitnow.com .
We appreciate your honesty and hope you find the product that works best for you.
Kind regards,
The Muse Team
Disappointed experience.
Very disappointed product, not to my taste very dry...also pouch size is big mouth.quality didn't meet expectations. Price is budget i guess can expectations product to be low quality unfortunately..I'm just being honest.
19 mai 2025
Réponse de Muse
Hi Ahmed,
Thank you for taking the time to share your feedback — we genuinely appreciate honest reviews, even when they highlight areas where we may not have met expectations.
We're sorry to hear that the product didn’t meet your taste preferences and that the pouch size and quality weren’t what you had hoped for. We understand how disappointing that can be.
While we do aim to offer budget-friendly options, we also strive to maintain a certain standard of quality, so your comments are taken seriously. We’ll be sure to pass your feedback on to our product team for review and consideration as we continue working to improve.
If there’s anything we can do to make things right or if you’d like to share more details, please don’t hesitate to get in touch with our customer support team.
Kind regards,
Muse Team
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