mydeposits Avis 

My experience with MyDeposits was absolutely horrible. From the beginning, it felt like they were automatically taking the landlord’s side instead of looking properly at the facts and evidence.

I was made to pay for maintenance problems that were clearly the landlord’s responsibility, including mould and poor-quality painting. There was no proper evidence to support the amount the landlord was claiming, yet MyDeposits still decided to split the money 35/65 as if they had simply picked numbers out of nowhere.

The people dealing with the case came across as unprofessional, judgmental and completely inconsistent. Their decision did not properly explain how they reached the amount, what evidence supported it, or why I should be responsible for the landlord’s own maintenance failures.

The whole process felt unfair, careless and biased. What is the point of a deposit protection scheme if tenants are still charged for problems caused by the landlord and decisions are made without solid evidence?

I would not trust MyDeposits to handle a dispute fairly. Their decision-making was poor, their reasoning was weak, and the entire experience was frustrating and unacceptable.

I've had a fantastic customer service experience twice with Nic, the first time on 21/07/26 and again today. Not only was she very informative, but she took the time to make sure I understood and received the information she gave me. Nic was also very positive and supportive whilst helping with my query. Nic represents the company brilliantly, I can only hope this review reaches her managers and other senior members of staff so she gets the recognition she so deserves.

I do hope the company will be able to support me with my case and will update this review with the outcome in the coming months.

My experience from start to finish was excellent .
I initially spoke with 3 people all were so helpful and put me at ease and explained everything so clearly .
I have been with My deposits for years and always had great interactions with all members of the team .
I most definitely will be staying with them for the Future.
Nic , Dale , David ( thankyou for all your Help ):

Nic was very professional, answered all my questions perfectly, and very good at explaining everything. My deposits is definitely the place Landlords should keep their tenants deposit's

Claire Louise has been more than lovely, supportive and helpful with the query we had!
Thank you again!

What a pleasure it was to speak with Sarah today. I was somewhat confused about the changes that will be taking place with the two DPC protected deposits I hold with you. Sarah explained in very clear terms how they will affect me, and I am most grateful to her for her pleasant manner. Thank you, Mervyn.

Excellent service Nic, know what I needed to have carried out and as normal the company excelled

I called in for an update on my dispute and I spoke to an agent (Clare-Louise) who quickly informed me on where my case progress was and what to expect in the following weeks and how much longer I was likely to wait. Very positive customer service experience and was genuinely happy to help, also directed me to phone in if I had any other queries :)

Claire-Louise was extremely helpful. She went above and beyond to help me with my query. Thank you so much for your time and support, it is very much appreciated

Called as I thought I had missed an important email Nic was so helpful & reassured me that I was not going mad & that I would expect an update in the coming days. Always professional whenever I ring.

Needed some clear advice in regards to deposit dispute. Spoke to Clare-Louise. She spoke clearly and slowly to me. Advice given by her to me was very informative and to the point. I made notes. She was brilliant.
Thank you.

Appreciation to Claire-Louise for guiding me through as a landlord requirements regarding agents and tenants obligations

Clare-Louise was professional, polite and extremely helpful. She provided a fast and efficient service and helped me navigate my way seamlessly.
Clair-Louise expertise made my experience a positive one.

Benjamin is a Well trained and knowledgeable person , who gave very good Advice and explained the process throughly. I am very great full.

I spoke with Nic and she was brilliant. She did what I asked her to do, was very professional and cheerful.

At first I was unable to access my deposit as I had changed my email but after just a short 5 minutes talking with Armani, I was able to rectify this and get my deposit back almost instantly into my bank account. Fabulous service!

I phoned with a query about my tenancy deposit- I’m a tenant and was lucky enough to speak with Nic. My goodness she was amazing!! Very knowledgeable, supportive and took time to listen to me without talking over me or judging. She was so helpful when I was feeling very lost and discouraged!
She put so much information into an e mail for me that she guided me through speaking to the other two deposit scheme agencies.
I couldn’t rate this woman higher! I wish everyone I spoke to on the phone was Nic! Thank you very very much

I was heartbroken at their decision today despite having before and after pictures they sided with the Landlord, they are actually help my landlord to steal my money
Stay clear of this people they are not fair in any sense

Nic was very helpful and cheerful. An absolute pleasure to deal with