Toot Loans Avis 

AVOID

My experience with Toot Loans has left me seriously concerned about what happens to your personal data.

I went through the entire loan application process, provided sensitive personal and financial information, and then, right at the point of submitting the application, I was hit with a generic error message.

That’s it. No proper explanation. No meaningful confirmation. No reassurance that my application had been processed correctly. After handing over highly sensitive financial information, that is simply unacceptable.

It raises a very serious question: what exactly happens to all the information you provide when the application suddenly fails?

The whole experience left me with the impression that the application process is designed to collect your information, while providing very little transparency about what happens afterwards. I obviously cannot confirm what happens to the data behind the scenes, but the lack of transparency is extremely concerning.

If you’re thinking about applying, I would strongly recommend that you read the privacy policy extremely carefully and understand exactly who your information may be passed to before submitting anything.

For me, this experience has completely destroyed any confidence I had in the company. I wouldn’t trust them with my personal information again and certainly won’t be making another application.

If an online lender can’t even provide a clear explanation when something goes wrong with an application, why should anyone trust them with their financial data in the first place?

Avoid.

Constant error message. Pointless. Tried a few times went through the whole application over and over to be hit with error every time

Brilliant in ever service 👏

Loan application process was easy but on the other hand the online account isn't great as you can't manage your loan online. Emails aren't replied. Only the staff on the phone are great. Overall l'd still recommend Toot loans.

Easy communication

Error and no response - same as others, error messaging when applying but did get email saying will hear back in 24hours but nothing at all. Feels like data scam to me and I have reported them.

Error 404 on the last screen. No response from them when both emailed and sent an online message. Just an email advising referred and i would hear in 24 hours. I did try a few times on different browsers but get the same thing. No response from them and just says my applications on the account dashboard. Still no response from any of the applications. Just tell me I haven't got it or you havent received it, simples, instead of all of this ghosting. Terrible service. Went with another company with alot less interest, so maybe you did me a favour.

Extremely rude people, paid off loan early so I didn’t have to deal with them ,would advise anyone I like to stay away from them

Absolutely rubbish! Waited 4 days for a decision, contacted them and same miserable person answering every time with the same response. Gave up in the end. Don’t believe you’ll have a decision in 24 hours

Good in doing business

Great service and easy communication

Ignore emails when having troubles submitting for a loan - keeps coming up with an error message. Just such poor service when nobody is willing to help.

Great Company, my only downside is they need open banking & unfortunately i only have Prepaid banks ie Suitsme & Pockit therefore i can't get anymore loans with them

Good service

Getting the loan itself was good and easy. But once I found my circumstances had changed and I had to enter a DMP, the customer care service was absolutely shocking! Every other company I had to deal with were understandable and really helpful. Toot Loans still took the money paid from my DMP and were also taking the money from my account which they refused to stop. When speaking to them via email, they are unhelpful and rude!

Yeah company doing good

Had the money on time

Great experience and explained all through the process. Friendly team and very helpful

Advertised as getting back to you within 24 hours.

Applied and my Dashboard said it was referred and I'll be contacted within 24 hours. DAYS gone by and no contact despite me sending an email to customer service after 24 hours to which I still haven't even had a response.

The application on the Dashboard disappeared after a few days, so I resubmitted it and it once again says referred and still haven't heard back.

Waste of time, ignorant customer service.