My Furniture Store Avis 

This was a review which was added at the time of purchase about a month back so not sure why it has been updated now. I thought this was never added.I already had a discussion with your team and to avoid further back and forth I took the delivery of bed frame. I am editing the comment, let me know if this edited at your end

Good range of products with reasonable prices

Guys

I am not happy with your service - I orders bed to be delivered today on Thursday 10/12/202 - the only reason we bought form you guys! Thank god we didn’t buy mattress from you otherwise we would be sleeping on the floor!

On delivery day no one called me to say it’s coming or not coming - i following up finally someone said sorry it was missed - what ??

And today Friday - i got survey how lucky -

After talking to a lady it was rearranged for Delivery today Friday and also assemble it- this was my original request -

Another dilemma again today Friday - a nice lady called and said sorry something happened with the driver they can’t deliver it today either - I said ok no worries sat tomorrow is fine - but she said there will be no one coming to assemble it.

I said fine just leave them in the bedroom and I will find someone to put it together- then she rang again and said I feel bad and found someone to deliver today - I said fine then this driver came - I said to him to leave it in the bedroom - then he said he will not go upstairs - and he was told to just leave them outside from you guys- I asked him to leave- it’s not his fault but again you guys did advised driver correctly

Seriously who would deliver and not put where it supposed to go-

I have bad back otherwise I will carry myself- but please this is not right - please LET ME KNOW where I need to contact to get this resolved

I want my money back so that I don’t have to deal with this- I have already purchased a bed -

You guys didn’t provided what was promised !! You have breached your own condition - I am honestly not happy and is what to move on - please refund my money

Thanks
Nee

This is the worst experience I have ever had with any organisation. I placed my order at the end of August 2020. I did not receive a confirmation email and I did not hear one word from these crooks for 6 weeks. I followed up. Told it would arrive in 2 weeks- it didn’t. This went on for months!!! It’s 4 months since I placed the order and I still haven’t received. Every time I call to follow I’m told 2 weeks. I tried to cancel the order to have my money returned I was told someone would call me from accounts-no one did. I followed up again and was told it was coming on Saturday between 9-12 - it didn’t come. I asked to speak to managers and am told they will call me back-they never do. At time of writing this, I STILL DO NOT HAVE MY ITEM.

This business is a scam. They are crooks who lie!!! Do not do business with these fools.

UPDATE: The product arrived and is fine.
I am still disappointed and angry at the lack of communication and customer service. I will not update the review other than to say the product arrived after 4 months with zero communication from the store and with me having to call for my own updates. And when a cancellation was requested IT WAS IGNORED! I still believe this business is atrocious and will never return

Website easy to navigate and kept me up to date with progress of my order.
Email and sms updates and polite person on the phone to arrange delivery.
Delivery driver arrived within the given time frame, men were friendly polite and helpful. Good experience.

Very poor customer service- I have been calling about a faulty bed I bought and get told that someone will call me back but they do. Craig is the worst to deal with

Bought a cabinet on line and when l unpacked it,,it was damaged so l rang straight away only to be told l had to send an email. After numerous emails asking for a new cabinet or a full refund for the damaged item l was offered a $50 refund. This cabinet l paid nearly $600 for. I am now taking this matter further but definitely wouldn't recommend this company.

I just wanted to leave this review to thank My Furniture Store for all your help, kindness, and support. I recently ordered a bedhead online but unfortunately, the one I wanted was out of stock. I immediately contacted the customer help and spoke to Jed about the predicament. He was so helpful and supportive of my problem. He contacted me the following day to let me know things were on track. I am very grateful for all the wonderful service. Many thanks and a very safe and happy christmas to you all :)

DO NOT PURCHASE FROM THEM!!!
They told me lies for weeks about when my product would arrive. Then I asked to cancel and the customer service representative agreed and told me to contact accounts, which I did. They never responded. Then after emailing them multiple times, they tried to deliver the furniture, which I refused to accept. Now they tell me they can only give me a refund of 50% even though I never accepted the products.

Fast, easy to order

After 2 months of waiting for my bedhead, it arrived and was it not only not what I ordered, it was also was also damaged.

I'm hoping that the store can redeem itself and get me what I ordered.

Very helpful and responds quickly to questions. Looking forward to receiving our order.

Still waiting for delivery after 4 months of $800 bookcase.

Lovely product. White gloss king single bed. A bit of a wait for it probably due to COVID restrictions, but company kept in touch, and worth the wait.

Give this store a miss, their customer service is extremely poor. Having bought and paid for 6 chairs and then no contact from the store 3.5 weeks, I phoned to see when we would be getting our order. I was initially advised they would check and call me back, but approx 3 hours later after still waiting for a call, I called again, only this time to be told the product I had purchased had been discontinued and was offered an alternative. Needless to say, I declined the alternative as did not want to deal with this company, so requested a refund. Lets hope I don’t have to wait another 3.5 wks for the refund to appear!

So disappointed in my purchase of a $600 bed from My Furniture Store for my daughter. I purchased the bed over the phone in July and was told it would be delivered in 5-10 days. After being told a further 8 different dates and poor excuses I finally received the bed FOUR MONTHS LATER!!! It was in terrible condition, unbelievably dirty and yellow stains all over it and cracks in the paint that looked like something heavy had been dropped on it. Customer service was shameful, particularly by Lendell. I would definitely NOT recommend this store to anyone, if I could give 0 stars, I would.

Update 12/1/21: My Furniture store have edited their own ‘updates’ in their reply to my review to make themselves look good to the public.
After saying they could ‘rectify’ and ‘resolve’ their problem if I sent them an email they have gone on to say they won’t.

Fair warning to all - DO NOT DO PURCHASE FROM THEM!