My Furniture Store Avis 

The store advertised 2 mattresses they didn't have, then tried to make me accept a cheap looking replacement, and refused to offer me money back. After telling the sales person verbally twice, by email once, then emailing accounts and finally leaving phone messages with accounts (all un-answered), i went to paypal and had to wait 3 weeks, paypal said the store didn't respond to them either, so awarded the refund eventually. Store could have settled the claim through paypal quickly. Don't DON'T, DON'T! buy from them. Read other reviews too. I think it was bait and switch.

My desk arrived very quick in great condition and with out a hassle , I love it ,thank youCraig much appreciate your help , can’t wait for my other furniture to arrive

Well the colour is not what I expected. I want is the light walnut, but you gave me is the dark walnut.
Bad custom made wardrobe from my furniture store in auburn, I have found out that some parts of the wardrobe is not sand properly, some parts are rough and I can get blisters from it. Screwing holes that holds the door knob, not even straight, some are chipped and I can see some chipped wood hanging out of it. I can see some parts of the wardrobe is not painted properly.
I pay good money for it and expect that will be 100% perfect. Right now it’s only 40% perfect job.

Took 10 weeks for item's to arrive, not 4 / 6 weeks as advertised. Told many misleading stories on the where about's of my order over the 10 weeks. No customer service over this time.

Gorgeous furniture AAA+++ Service, super fast delivery, delivery drivers very accommodating, Helpful & Polite AAA+++ BONUS EVERYTHING BAR THE BED (understandable) came ensembled which was awesome!!!! Highly recommended
Overall experience EXCELLENT!!!!!!!

I had constant positive communication with staff regarding my order. While my order was delayed by a week, one of the products I ordered was upgraded at no cost to me. Also, delivery was organised the following week on a weekend which made things much easier for me and they arrived at the stated timeframe. The cabinets I purchased look great. Thank you and I hope everyone else experiences the same integrity I did.

I placed an order on August 23rd, and after 13 weeks of lies, unfulfilled promises and ignoring emails and phone calls I have made a complaint with Fair Trading to get my money back. (Over $1600). I made the choice to support a small company when making my purchase, but choosing My Furniture Store was a massive mistake ion my part. Avoid, avoid, avoid. I can’t state this strongly enough.

EDIT - 15/11 - furniture received in good condition. I won't change the rating for this store because of the amount of time it took for the product to arrive.

Had a great experience overall, from questions prior to purchase being answered promptly to status updates to delivery of products! Well done !

Easy to navigate website and helpful contact response via email and phone.

very helpful and genuine also very fast to respond thanks Craig.

I would like to say that prompt service is what you get from this company ,, not much more I can say until my order actually arrives

Excellent service from all staff,kept me up to date with my order status at all times.
Would shop with them again.
Pleasure doing business with them.
Sandy McDermott
Tasmanua

Very helpful, friendly & informative at reasonable prices. Highly recommended.

It was fast and easy to find the product I wanted and easy explanation of the product

Happy with the product, fast delivery.

I got good customer service while ordering. But the items took months to come. When I called to find out when it would come I kept getting wrong information. When it was finally ready it turned out that one item was the wrong colour and the shelves were adjustable instead of fixed. I did at least get a call to check if I still wanted the item or if it should be reordered to correct the error. The item was delivered with someone else's name and address po n an attached sheet of paper.

Great quality timber wardrobes. No MDF or engineered wood.

This is my second time purchasing something from the store and service is absolutely amazing. Items purchased clearly a+ as we have come back for more.

The customer service was really good and i found quality products at cheaper price.

Bed ordered and paid for in May 2020. In July we recieved a phone call that the bed had come into stock and would be delivered shortly, and that we should 'wait by the phone' to be contacted to organise delivery - we never heard anything. In late August we started chasing them, and after multiple follow up emails and phone calls, bed was finally delivered in September 2020. When the bed was finally delivered it did not have the linen pack that was also included in the order (admittedly as a 'bonus' item, but I still expected to receive it). I was told the linen pack would be sent the next week - we still have not seen this. When we went to set up the bed we found that the centre legs were not the right height and so we couldn't use the bed. It took two phone calls and two follow up emails to get any action on this. I have requested a refund, but all they are offering (finally - 1.5 weeks after first being notified of the leg issues) is to send the correct parts or a $175 discount.

Edit to respond to reply -
I believe I accurately represented all of the offers that were made - send the correct parts or a $175 refund. I agree I rejected these as I did not find them acceptable given the time and hassle to that point.
Issue Update - I have finally received a full refund as offered during the paypal dispute process (with me being responsible for return shipping), but even this refund took about a month after the bed was recieved back by the supplier - going by the updates from paypal this seemed to be dragged out from the supplier end rather than the paypal end.