My Furniture Store Avis 

The furniture is nice. Comes assembled which is great. Only had to put the bed together. Customer service was nice although email replies were non existent, had to wait on overseas stock longer than advised. Perhaps covid played a part in that. Other than that decent prices for decent furniture

Ordered cupboard 3 months ago. Order was misplaced. 3 phone calls and 3 emails before i has a reponse. They reordered. Next cupboard didnt arrive as damaged in transit. More problems communicating with me. Finally emailed again and sales staff rang to apologise. Another cupboard ordered and still no firm delivery date. No doubt they will be in contact to ask me to change my review the same as they seem to do all bad reviews. Hard to give a good review when they have my thousand bucks and i dont have a cupboard. I am only leaving it now as the email said if i dont do it now i miss my chance.

Very poor communication. I made a purchase and heard nothing for a fortnight. I then sent a polite email asking for any info and didn't receive any reply.......then a week later I get a call from a Toll driver asking me where he could park the truck for my delivery.......thank God I was at home at the time!

Should have negative or very bad , Stay away from this place and don’t waste your time and money with myfurniturestore, I ordered cabinet was charged extra for shipping than normal and very expensive shipping and item came broken, and was told by transport crew if I would like to accept and you will get fixed or reject which I rejected and no one from myfurniture store contacted and I have sent multiple emails no reply and I have to call 2-3 times a day and will get reply will call you back and when I requested to contact sales person they forward the calls to payment system number and everytime no message was passed and it was multiple occasions they decline the calls knowing my number and when changed no caller ID instantly picked and if leave a message for enquiring another they call back this shows how much they care about Customers and it took 2 weeks for them to decide and when I said I will require refund I was said it will 30%cancellation charges after 6 weeks of hassle and had to wait for another 3 weeks more for my item and paying $175 for shipping I will expect them to drop where I need in house and was told not allowed and they can only drop near door and didn’t take any rubbish or assembly which I have to take care of it afterwards( with assembly I can understand) but leaving at front door only. Even product quality doesn’t match product described.

This store is recommended not to buy anything. Very bad experience of mine and my other friends too. Very bad quality products as expensive as other big brand and service delivery is the worst.Costomer service is the worst. No staff will give you correct answer and the staffs will never call back to you after so many calls , they hang the phone. They cannot keep the promise and not at all trustworthy. Only they want money and no service at all. Very bad experience. Please don’t buy anything.

Quick to respond. Helpful.

Took four weeks to get a confirmation that stock is not able to be supplied. Then multiple phone calls to get my refund after having my funds in their account for four weeks. Please do not deal with this company.

You sent us the wrong piece of furniture...

When ordering over phone, difficulty getting my email/receipt from them. Lack of communication within store sales team and phone line team... Had to go to actual store in auburn to resolve issue.. Staff were accommodating, large select in shop.. However my product was at a warehouse. Delay at warehouse due to sales not communicating to warehouse..
Best prices within Sydney with large selection of products. If buying from this store, go in person and have it sorted then and there.. The two sales men were great help.

Item has glass panels. Lugs holding glass in place are plastic and almost all of them were broken and had to be replaced by us.

The furniture is great. There was a delay with the original eta for delivery due to one piece not in stock and I chose to hold the entire delivery until the full bedroom package was available. The store did offer 2 deliveries at no additional charge.
My 19 year old daughter assembled the bed with very minimal assistance.

Shopped couple of times, and both times had to call several times to follow up on my orders, and each time heard different things. Won’t do any shopping from them anymore

Delivery of bed frame took a lot longer than first advised.. response to emailed questions , ignored.

Efficient,Helpful, Quality product,delivered promptly and item was as described/appeared in pictures in online store.

They were great. Super helpful. Very accommodating and great communicators. My mirrored drawers are spectacular.

Faulty cabinet, price is not cheap. Bad customer service. Would not purchase again.

Outstanding service from craig mendel. Goods arrived promptly and am extremely pleased with them. Promptly refunded me the cost of one item out of stock.. Good people to deal with.. Thank you craig..

Ordered a simple king size bed head, they got the made to measure wrong, paid extra for special stain, again manufacturer stained it wrong and made it too dark and wood left rough. Refunded money for wrong stain and the delivery. Would not recommend this place to my worst enemies.