MyKnobs.com Inc Avis 

1 369
•
TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The knobs were what we’re looking for. Ordering was easy. Only complaint was tracking of the order. I called to find out why my order didn’t ship. The lady I spoke with was very helpful and inform... Voir plus

Noté 1 sur 5 étoiles

Ordered furniture legs listed as in stock. They were not. I called more than once and could not get a clear answer on status. A later call finally confirmed they were backordered, even though the prod... Voir plus

Noté 5 sur 5 étoiles

This is probably the 15th time I've purchased handles or knobs from MyKnobs. The selection is always extensive, pricing is pretty reasonable and shipping is quick! I've loved doing business with you... Voir plus

Noté 1 sur 5 étoiles

Do not order from MyKnobs. They are slow to deliver, you can't cancel your order after 24 hours, and they charge a high re-stocking fee (25% in my case). I read on Reddit they also don't send a retur... Voir plus

À propos de l'entreprise


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3,2

Moyen

TrustScore 3 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,2

Tous les avis

(1 369)

58 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

knobs knobs and knobs

What a boat load of knobs you’ll find here ay Myknons.com, I found them by accident and I’m thrilled I did. I was looking for wrought iron knobs to fit in my log cabin and I certainly found what I was looking for and at a great sale price to boot! The shipment I thought for ground service was fairly fast and I really wasn’t in any hurry to do my replacement but, was thrilled they arrived eariler than I thought. They certainly look awesome and I’m delighted with my purchase. Knowing they have such a wide selection if the need arises I’m sure I’ll check them out again plus recommend them to friends. Thanks so much Myknobs I certainly love my new knobs!!Wrought Iron Dark Knobs 1 1/4" ( 32mm )

$3.95

Includes 1 Knob
Diameter: 1 1/4" (32mm)
Projection: 1 1/8"Read More...

19 Reviews

28 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

No problems

No problems. Everything was as advertised. Came in a decent time. Good quality

6 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

They shipped on a cancelled order, and want to charge restocking fee to return it

I ordered 27 door pulls on 9/23/23 for a cost of over $400, and on 9/26/23 I received an email with an updated order status that gave an estimated shipping date of 11/16/23, nearly 60 days after the
order. I called My Knobs and explained that my contractor was getting ready to install them they told me that if I was able to find something else to meet my needs and timeline with someone else, I could cancel my My Knobs order before it was shipped with no problem. On 10/21/23, I found the knobs I wanted in stock with another vendor, and I checked my My Knobs order which still showed a ship date of 11/16. So I called My Knobs
Customer service (it was a Saturday) and informed them I wanted to cancel the order. The rep told me no problem, they would process the cancellation on Monday, 10/23. On early Tuesday morning, 10/24, I received an email stating the order had shipped!!! I immediately called My Knobs customer service and explained the situation, and was told that because the “warehouse” wasn’t open on Saturdays, the order got shipped before the cancellation went through. But she kindly told me she could help me return them, but then I was informed that I would have to pay return shipping and a restocking fee of 20% in order to return them. So, I have to pay a fee because of their mistake?!? This is a really poor way to do business. I would never recommend this company to anyone.

24 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Ridiculous return/exchange policy

Ordered 46 large and 26 matching small handles from this company. Because of cabinet delays, we could not install them until nearly 3 months after receipt. Found out that because of door designs, we really needed 17 large, 63 small, and 2 extra large handles. Called the company to work out an exchange in factory sealed packages and they refused because it was over 30 days. Their site shows thousands of the handles in stock ready to ship. This cannot be an unusual situation. But to refuse to accept back factory sealed product in exchange for current merchandise seems like sticking your head in the sand. Extremely poor customer service compared to any other vendor I have dealt with.

15 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

This is the worst experience I’ve had

This is the worst experience I’ve had. Ordered Sure loc knobs for a new home. The company shipped and billed me for a set I didn’t order. One of the lockets is defective. They keep sending me parts that don’t work, refusing to replace the entire unit. I’ve called 3 times most recently was on hold for over 30 minutes and was disconnected. Called back and got a recording that they were closedAlso my trim man charged $200 extra because the lock sets were cheap (not inexpensive!) and hard to install. . DO NOT ORDER FROM THIS BOGUS COMPANY!!

13 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

It was quick and easy to order online…

It was quick and easy to order online from a great assortment of cabinet hardware. My order arrived quickly, and just as I had requested. It looks wonderful on my new cabinets! I would recommend to friends or family.

6 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs!

MyKnobs is a drop shipper, something I discovered after placing my order. While being a drop shipper is acceptable, a company must take responsibility for the products they sell, especially if their supplier fails to fulfill the order correctly.

I ordered a $364 Emtek handleset with a "Right Handle" configuration. Instead, they sent me a "Left Handle" configuration. This is problematic because I have double doors, and the "Left Handle" configuration prevents the other door from opening.

Despite clear evidence that I received the incorrect handle, MyKnobs only offered a return if I covered the shipping costs and paid a 25% restocking fee. They placed the blame on Emtek, refusing to assist further.

To rectify their error, I'd have to pay over $100. Regardless of whether Emtek is at fault, I made my purchase with MyKnobs, and they should uphold their responsibility to their customers.

2 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Save yourself a headache

Save yourself a headache. Ordered door knobs from here in July. For weeks the status said "sent to warehouse". I finally called and they said oh these are back ordered until September 19th. I called a week after the 19th and had to call 3 more times. They kept saying they were waiting for the manufacturer to give them an update. I finally said just cancel the order and refund me. It was only then they said, oh they're due mid-October. I asked for the refund anyway and they said they would submit it but I'd have to wait to hear if the manufacturer would authorize it! Now I have called to follow up and they said they are still waiting but I should receive an email from them when it's complete. This company has never sent me an email, never returned my calls. I have to continually call them for what little information they can give me. They are just a middle man and it will be a nightmare to get your money back. I will now dispute the charge with my credit card company.

29 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Dropshipper, making returns and cancellations hard

I ordered these one evening and called to cancel first thing the next morning because they were the wrong size. They said they had already sent the order to the manufacturer.

While I can return this, it would cost money and time to go to the post office. If I had known myknobs.com is a drop shipper (meaning they don't actually have the product in their warehouse), I would never have ordered from them. find It's easy to knobs at this price and quality elsewhere, with better customer service and easy returns.

No sign of it having shipped in any case a week later, despite having spent extra for expedited shipping.....

20 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great

The whole transaction went smoothly. I got my order undamaged in good time.

1 août 2023
Avis spontané
Noté 5 sur 5 étoiles

I received the long drawer

I received the long drawer, cabinet handles in a reasonable amount of time and was happy with the construction of them and the price was very nice. Ordering was not a problem

11 juin 2023
Avis spontané

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