MyKnobs.com Inc Avis 

The knobs were what we’re looking for. Ordering was easy. Only complaint was tracking of the order. I called to find out why my order didn’t ship. The lady I spoke with was very helpful and informed me that they were being delivered that day. Other than that everything else was excellent with your service.

Ordered furniture legs listed as in stock. They were not. I called more than once and could not get a clear answer on status. A later call finally confirmed they were backordered, even though the product page still showed them in stock. MyKnobs says availability is updated daily and that backorders are flagged within two business days. Neither happened. I cancelled. If a page says in stock, call and get the ship date in writing before you count on it. Do not assume the label is current.

Yes, I received my order and it is exactly what I wanted. Thank you very much.

Rapid delivery. Happy with the product.

Nice looking knobs and appear to be very well made

Wanted that light fixture so much but all the crystals were not installed and there were over 100 to be wired and installed after hanging. No way could anyone I could find be able to do all that assembling. You did not put that in your advertisement and I would not have ordered it if had known all the crystals had to be installed. I am 87 years and this is abuse for me. Am so disappointed in you for not letting me know what I was ordering in detail.

Ordering was easy and everything was delivered as advertised.

This is probably the 15th time I've purchased handles or knobs from MyKnobs. The selection is always extensive, pricing is pretty reasonable and shipping is quick! I've loved doing business with you over the years!

Great customer service with actual people researching and relaying answers.

Do not order from MyKnobs. They are slow to deliver, you can't cancel your order after 24 hours, and they charge a high re-stocking fee (25% in my case). I read on Reddit they also don't send a return label. We'll see. Order from Stone Harbor instead. They had what I needed when MyKnobs didn't, and their return policy seems to be better (no high re-stocking, just pay for return shipping).

I did not like the color of the knobs that I had purchased and I returned them because I went and found another kitchen cabinet pull that I liked better. They told me that there would be no problem in returning the pulls, gave me the instructions on where to mail back, cost me $23.25 to return, added the copy of the email, labeled it all around with the RMA number and it's almost a month and my credit has still not be credited back for the initial pulls that I ordered. They never call you back, they never respond back with emails and when you call them to get a status update, all you end up doing is start from the beginning.

We gave a 50 yo home. We wanted to update the look on all 91 knobs. These were perfect!

I ordered from the store in Ft. Lauderdale. I was putting in a hurricane door. I made a mistake of ordering a knob that was specifically for an acrylic hurricane door vs a fiberglass. It was my mistake and the door vendor’s mistake for not realizing that it would not fit. I called myknobs to see if I could exchange them. The knobs I ordered were over $600. Myknobs.com is the middleman for the vendors. So the specific vendor is charging me 25% restocking fee and I have to return it myself. It’s heavy, so it will probably cost about $50 plus to send. Please be aware before you use this website. They do have beautiful stuff, but the return policy is not worth it.

The knobs and the cup pulls were perfect! They look great on my new cabinets! The order came much faster than I expected!

Got nice looking towel rack, but it was a tiny bit longer than what it was replacing which made installation a chore. There were zero instructions and it needed instructions. Only one tiny screw seems to maybe hold it in place. I still need to work on it. Not happy.

I had an issue with the knobs and pulls I initially ordered and the return and exchange was very easy. The customer service rep was outstanding!!

Terrible experience!! I’d give them zero stars if that was an option!!! They give them selves too much credit by making everyone give them at least one star. Customer service is very poor. My package has not arrived in 3 weeks. The shipment stalled in California on July24th and has not moved since. Order was placed on 7/18/26 and stopped moving in California on 7/24/26 I’ve been on the phone with them multiple times, Today they said they would issue me a refund by the end of the day, which did not happen. Now I am forced to dispute the charges. Buyer beware!

Customer Service responded promptly when verified my order and I received it sooner than expected. 👍 Beautiful, high quality Knobs at a great price.

I’d rate them a ZERO if I could. I received some pricey knobs, the fit was way too tight which made threading the matching brass screws impossible. Paid to ship them back myself (5 July) after providing them pics (June)of the defective hardware and weeks later never received a shipping label. Have called myknobs several times (24 July)to inquire about my refund after my postal tracking indicated the manufacturer had received my pkg 10 July. They kept promising me they were working on it. Today (27 July) I reminded them again of my refund. Then, this morning I received a small box in the mail, it was from the manufacturer who sent me the very same knobs again, this time with stainless steel screws. The knobs are a brushed brass and they want me to use silver screws?? Ha! I never once requested a replacement, ALL of my documentation states REFUND. After receiving this surprise box I again called myknobs, asked to speak to a supervisor. The supervisor, Penny, apologized for everything and promised to email me the return shipping label TODAY and that I would have my refund by the end of the week. Well, the return shipping label never appeared in my email as promised. Am I supposed to pay another $20 for this return as well? This myknobs just runs you around in circles, misleads and no follow up. I’ve been trying to get my refund since June, what kind of company does this to customers? I’ll continue to keep adding to my review here to keep it current and until they refund my $300. Yikes!!