MyKnobs.com Inc Avis 

MyKnobs.com is the absolute BEST place to order knobs and hardware. They are fast, efficient, and have anything you want in any finish! Such a huge selection. It's so nice to find a decent and honest company with quality products, great prices and great cstomer service. Truly excellent.

Despite proudly proclaiming no restocking fees on their website - MyKnobs charges more restocking fees than any of their competitors. They seem keen on charging them as another source of income on a majority of their items hurting small time contractors. Buyer beware their return policy and customer service is inflexible. I would not gamble with them on a large order.

Note myknobs response does not contest that their site states no restocking fees then charging them with hidden conditions.

The company incorrectly filled my order and refused to correct their mistake. I ordered a right handed door handle and was sent a left handed one. I contacted the company via chat and uploaded pictures to show that it was the wrong handle. They then had me upload pictures of the door, clearly showing the current (exact same door handle) handle as right handed. Instead of simply offering to send me the correct part, they told me that the door should have a left handed door handle based on the hinges. I asked how they knew that & the agent said they figured it out from the picture during the chat. I told the agent I wanted a right handed handle and that's what I ordered so they were still in the wrong. Instead, she told me I was wrong & they wouldn't correct my order. I will never order from this company again and not recommend them to anyone else.

Great choices available on the website. My order was filled correctly and the knobs are beautiful.

I was reordering knobs I had used in another bathroom -sp process was quick. I couldn’t decide if I wanted polished nickel or gold so got both. We are still waiting on Reno to begin so not sure yet which I’ll choose. Hopefully, can exchange one order. Also adding another vanity so will need more pulls. Hopefully, you will still have plenty in stock. Thanks

Items were never received. Assurances over the phone never materialized. They are very adept at stalling you out.

Horrible return policy and then they put you off in hopes that you give up. I will have to take them to small claims court to get my money back, which I will do and add on court fees and interest. They sent through a refund long enough to screen shot it to claim they did it and then cancelled it so it never finished processing. I believe they violate consumer deceptive practices laws in this state. They received the product back as requested with a tracking number and now have their product and also my money.

Its takes them 4-5 business days to even get an order ready to ship. They drop ship almost everything which drags everything out further. Avoid at all costs.

I ordered knobs and handles

The knobs were supposed to be brushed nickel but only the front surfaces were. The neck of the knobs from the front face and the base where they touch the cabinets were basically chrome which gave a very cheap look to them. Then the 4" handles ended up being more than 4" by a bit which did not work with my pilot holes. I contacted them for a refund and they asked for photos. 9 days later and I have had no response back from them. I will not be purchasing from this company again.

I searched the MyKnobs website for a specific type of door knob. I ordered what I thought was the correct item, but somehow managed to receive the wrong type of knob. Assuming it was my error, I called customer service. I was told I’d be charged a re-stocking fee for the return of the item, which I never even removed from the box. This was okay even though the fee was a whopping 25% of the price of the item! I have never encountered such a steep fee. The representative offered to reduce it to 12.5% if I placed another order for the correct door knob, which I did. Then, I was astounded to learn that I would have to personally pay for mailing the item back. There was no flexibility here whatsoever. I have never encountered such a rigid policy with any other online purchase. The vendor always provides a shipping label and I only need to drop off the package at a local UPS or FedEx office. The MyKnobs rep was quite rude about this and said there was no way around the policy. I could take my business elsewhere if I didn’t like it. Contrast this with another vendor who is bending over backward to remedy a minor issue with a lamp we received. This vendor has earned our undying gratitude, future business, and an excellent review. I will not be ordering anything from MyKnobs again.

Llego rapido, en buen estado. Excelente servicio

I received my order within a few days and I was very happy with the order. The doorhandles were exactly what I was looking for and they look really nice. However, I had to get longer screws for my drawer handles. I was a little disappointed that I had to go and find them.

Easy shopping experience. Fitting still not as snug as needed for older dimmer switch. Solid, quality knob.

Though made it right, company messed up our order and delayed project completion.

I ordered $318 worth of product, single items of about a dozen different cabinet pulls. They all arrived separately over a period of about a week, most very poorly packaged in damaged boxes or flimsy envelopes. Apparently all drop shipped. I chose the handle I wanted (I will need to order close to 100 of them for a large residential project) and called to get instructions on how to return all the items I didn't want. To my surprise, the returns all have to be sent back separately to individual brands, meaning the shipping cost for each package will likely be more than the value of the product itself. Not to mention the hassle of making the customer do separate packages. TERRIBLE customer experience. The poor customer service agent was so nice and polite, and admitted customers complain about this all the time. I will look for another supplier to buy my product from, so MyKnobs will miss out on an order of about $2500, plus any of my future business as I begin to order door hardware next.

I thought process was easy.

great choices, great delivery, quality products.

Great customer service. Items delivered quickly and exactly as ordered!

I purchased a beautiful knob to go on my back screen door (circa 1962), my carpenter installed it and it worked for a few hours then I was locked in my house. I wanted to return it and get my money back, they asked me to send a video, the manufacturer decided it was a faulty spring, so sent a replacement. My carpenter came back and installed it and again, it did not work, so he removed the knob. They then asked for another video. I'm not calling my carpenter to install it again to show them it doesn't work. I paid close to $50.00 for this knob and should get a refund without having to provide another video. I cannot unless I provide another video and who knows if they will refund my money. I will never purchase another item from this company. So disappointed and angry that I'm out this money and had to buy another knob at Lowes is what I should have done in the first place!