MyKnobs.com Inc Avis 

Requested all locks be keyed alike when order was placed. Upon arrival, all keys were different. Customer service has been of zero assistance to resolve the issue.

After being approved for a return (weird process, but ok) and incurring $100 to ship the item back, 3 months later and I still haven’t received a refund.

On another refund, the “restocking fee” was more than half my refund. Had I known, I would have kept the product and resold it to recoup costs.

They have some great products, but terrible customer service and an even worse return policy/procedure. Order with care.

It can be challenging to order the correct hardware on line. Your website provided good specifications. I have the high quality lock installed and feel the house is much more secure.

Sent my order to the wrong location, did nothing to correct the problem. They first switched carrier from UPS to FedX which is a terrible action itself, FedX in NJ is awful!! UPS Always does a good job. No notification about any issue, no phone call to advise me there was trouble with the shipment - crickets - until I chased it down a week later to find out the status of my order. I'm a startup custom cabinet manufacturer and was hoping to use MyKnobs as a mainstay parts distributor - NOT NOW!!!

My order is still “processing” after three weeks. I have called customer service twice and been told to give it more time for them to contact the manufacturer. They have no estimate as to when I will receive an update.

We ordered thousands of dollars worth of knobs for our home project. When we discovered a color difference and reordered replacement products from them, they would not take back product because we went over their 30-day return policy. This company should be ashamed of itself. Had we been aware of these strict return policies we would have gone elsewhere. Any company that is selling building hardware has to understand that these terms are too strict. Contractors get delayed and things happen. It wasn’t that we didn’t replace the product. We just wanted credit for what we couldn’t use. We are building a home so it wasn’t easy to align timing like a simple remodel in a kitchen.

Beware of these ridiculous return policies. This company needs to reevaluate how they do business. I would never recommend them.

This company does not stand behind their products when they have made an error and will still insist you pay for return shipping. They are extremely slow in communicating, unprofessional, and lack integrity.

I've been purchasing from myknobs.com as my main source of door hardware as a contractor. After a decade I had my first customer service request when they sent all of my exterior knobs without key matching them. They blamed it on me and the customer service process was atrocious. The worst I've ever experienced as a professional contractor. But I am a professional and I ordered from them again. For the second order in the row they sent the knobs out without having them keyed to match. They then blamed me again even though I had photos of the notes I sent with the order and refused to fix the situation. Emtek the manufacturer of the knobs stepped up and immediately solved the proble, also suggesting I use build.com in the future

Great selection of knobs, fast delivery and good customer service.

It took a long time for my item to finally arrive and I know that part of it was lots of bad weather, but I had to connect and find them to give me an update. I wish they had been more proactive.

No communication between whoever updates status of product and the shipper. Status was never accurate. Product was weeks delayed. They did not follow keying instructions they also failed to list important measurement specifications for the entry set. Emtek included those measurement guides in the box when it arrived, but those measurements were never listed in the product specifications. I would have known this entry set was not compatible with my door if this was listed on the website when ordering. Between the keying instructions being ignored, the lack of important details on the website, rude customer service and no communication between myknobs and their shippers/producers, I would say do not order from this company. I ordered another entry set from a different company that had clear measurements and appropriate choices for each measurement listed on their website.

They have been a nightmare to do a refund. I have been waiting for over two months to get my refund. I had to return the knobs to two different locations so my return shipping costs were double. I have emailed them four different times and also called with no luck.

I received a quick response when asking for help. As a result, I was able to order the correct product, and it worked perfectly. I installed the new latches easily. Directions were very clear. Now I need to order some more.

Extremely slow shipping. A month later and they still haven’t put my knobs in the mail, even after contacting customer service.

The packager did not include the two screws for the door plate, but that's okay because I have a lot of leftover hardware and had two gold screws. On the other hand, if I had not had those two small items, it would have been annoying.

love the product and it is very amazing quality and beautiful. looks better in person. the price was awesome also. the time to ship is a bit long. taking the payment takes too long. it went out immediately on my account and then they took so long it returned. my bank thought it was a scam. but it got resolved.

Easy to order, good product. We've ordered several times with this company and never been disappointed with their service or their products

Easy to order and all parts were received as promised.

Ordered my drawer pulls/handles on Sunday and received them on Wednesday! They fit perfectly and I am very pleased. Highly recommend!

I discovered a selection of high-quality door hardware that was currently in stock on this website. Upon placing my order, I promptly received a billing and a receipt for the same.
A week later, despite the absence of any shipping information, I contacted MyKnobs.com and was informed that the shipment would not be delivered for a period of six to eight weeks. They further stated that the cancellation would be effective on Monday, as I was unable to wait for such an extended timeframe.
Upon re-contacting the company, they maintained that the door hardware was still in stock, despite the website indicating a shipping time of six to eight weeks. The representative informed me that the shipment had already been dispatched. However, this was a falsehood, as I did not have a tracking number at the time. I once again requested that the order be canceled.
Later that day, I received a return authorization with a validity period of only fourteen days. This is puzzling, given that I do not possess any product or tracking number.
Subsequently, I received a tracking number generated by MyKnobs.com, but it was merely a label. The items had not been received by UPS.
Buyer be ware of this site