MyKnobs.com Inc Avis 

You have great products, great selection as well
Customer service is not the best not friendly and not forthcoming or trying to help, last but not least I paid for this order extra money to receive it early and I received it over a week after placement, now I know Emtek has this problem but at least be honest on the website and note exactly the expected arriving time which ever other online store company does todays days

I did not receive any screws for the handles .

Have ordered 3 times and been very pleased with each order. Highly recommend as there are lots of choices and prices are good! Thank you!

The My Knobs website states: "No Restocking Fee*". I submitted a return and was charged 25% restocking fee. While submitting my return, I received no warning or alerts about a restocking fee being charged on my return. I called customer service to resolve the issue, and they just hang up on me. Will never buy from them again.

spent about $4k in doorknobs because the items said 1-2 day shipping. I even paid extra for next day shipping because I needed the doorknobs fast. Only reason I chose them over Rejuvenation was the false claim of a quick lead time. Well I def got taken by these scammers because it’s been 5 days now, no information, and every time I call I get the most uninterested customer service representative who adds a few days to the lead time casually and basically just shrugs. Going to have to call Amex and file a chargeback which I hate doing since I own a business myself but these scammers give me no choice. Don’t trust this company. Very misleading and actually straight up lying.

Received a number for my return and mailed back. Only to never receive my credit. Had many emails back & forth and did a chat & was promised my credit would be coming. Finally gave up but would never order from them again.

All of these hardware companies are literally the same company at the BayView NY address and phone #. Very shady all of these sites with same underlying company.

Customer service was prompt and friendly
Product is quality and high-end

Amazing, high quality brass, heavy hardware, easy to install, very happy with the product and results

Update: Finally got through and it seems like this one is getting resolved. If so, I will be happy to make it a four star review.

Incorrect Image shown on website. Purchased wrong item due to this. Customer service insists that I phone to resolve the issue; yet, every time I call (three times and counting), their voicemail is full. I have traded images, description of the issue and a specific request on how I want this resolved. Still, I am sure I will get the canned response all the negative reviews have received. I would say away and buy directly from the manufacturer. This is just a marketplace with no customer service.

Advertised drawer pull as 4", center to center. It's 4.25". Makes a difference. Contacted the company, who basically shrugged their shoulders. Seriously poor customer "care." Update: have tried twice to call - as they requested - but mailbox is "full." No one is minding the store... lesson learned.

BUYER BEWARE: I am a licensed GC home builder in Santa Monica, and this scam company (myknobs and emtek) sent me the wrong 300 dollar lockset, with the wrong finish, and refuses to accept responsibility. Their customer service is extremely rude and unhelpful, and the hardware they sell is absolute junk. Dont waste your money, you will be dissapointed in the end. You will have better luck online with Home Depot, or Amazon, or through a more reputable seller like schlage, or kwikset. Avoid any seller using Emtek as a supplier, you will be in for a massive headache, trust me from my terrible experience. Good luck consumers.

I came to write a review of my experience and notice that I apparently am not alone!

I made a sizeable order of switchplates. They didn't fit so I called to request a return. It's an odd process and in no way intutitive, but I sent the things back on my own dime.

They said they never received them which is absolutely bogus as I sent it via USPS and tracked it. The customer service is terrible.

From reading others experiences, it seems like they will just accept the return and lie and say they never received it and not refund your money.

Stay far far far away,.

I do not recommend doing business with this company. I purchased an item that was incorrectly described on their site and returned it. They claimed they did not receive the item, which I have proof they did from USPS, and refused to give me a refund. I will never do business with this company again.

Great online selection and website works well. I was searching for a matching lockset for some time, found it here!

Ordered 3 "sample" pulls to compare with my current hardware. None were a good match so I initiated a return per their policy. I was never told they did not provide a return shipping label which would have been at their discounted rate; instead need to pay full fare resulting in a refund of less than 1/3 of the original cost. Won't order from this company again.

Quick and easy transaction. My knobs were delivered much quicker than I expected. So very happy with the quality too!