Petsies Avis 

295
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My whole experience with Petsies was excellent from start to finish. After losing my dog, Pixie, I ordered a plushie replica. The likeness to my old friend is exceptional. Every strand of her coat wa... Voir plus

Noté 5 sur 5 étoiles

Let me start off w/saying I haven't actually received my product yet, so I will update this post once received. However, I was contacted 3 times with detailed questions about the 6 pics I sent. They... Voir plus

Noté 2 sur 5 étoiles

I ordered a golf club cover head of our chocolate lab for my husband as a birthday gift, and when it came it looked absolutely nothing like a chocolate lab at all. It was white and brown spotted and l... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered the replica stuff animal doll because my baby just passed away, sent them tons of pictures, got it yesterday and it didnt look like my dog at all, the only think thats look the same is the c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets

Écrit par l'entreprise

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

295 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(295)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Keepsake plush

My dog passed, and this plush is a keepsake to remember him by. The coloring of the fur is impeccable, and there have been times I've glanced over to where I've left him, and had to double take because it looks just like him. Everyone that worked on this plush did an amazing job, and I received it sooner than estimated which is always great. Fantastic job by all, thank you!

29 mai 2025
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Réponse de Petsies

Hi!

We're so happy to hear that you were pleased with your Petsie! We always want to capture every little detail so that we can help honor the memory of your pet, and we're so glad that we were able to do that for you!

-The Petsies Team

Noté 3 sur 5 étoiles

Got my Petsies dog wrong eyes

Got my Petsies dog, wrong eyes, it's body looks like my dog but, the eyes are wrong. They offered colors and I picked one light blue and one darker blue. They sent brown. I sent several emails to let them know still not right. Why offer then not give to you. For $288 I would expect the right color. All their adds show blue ring around eye, mine are brown. The eyes are what makes it my dog.

Petsies responded to above and basically put the blame on me, and said I approved it. Well I did not. I complained about the color and their design department said it was a lighting problem and the eyes were blue. You needed a magnifying glass to find any blue
So beware of what the design department tells you
I still give them a dissatisfied rating.

30 avril 2025
Avis spontané
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Réponse de Petsies

We're truly sorry to hear that you're feeling disappointed. 😔 Our team made sure to include close-up images of the eyes in the Sneak Peek and used the light blue and dark blue colors you requested. You reviewed the image and let us know it was approved to ship, and we moved forward only after receiving that confirmation from you.

It seems there may be some confusion about the eye color—what you're seeing as black is actually the pupil, which is standard for our designs. Our team very graciously took the feedback on how to showcase our eyes to the customer through the Sneak Peek process and asked if there is anything more we could do to help. You just stated you were disappointed about the style of the eyes and how we approach our services.

Regardless, as mentioned in our past conversations, we sincerely thank you for sharing your thoughts. Feedback like yours helps us grow and improve, and we’re always open to making things better.

-The Petsies Team

Noté 5 sur 5 étoiles

My Petsie made me cry when I opened the…

My Petsie made me cry when I opened the box. I have been missing my sweet girl for three weeks and this gave me something to hold onto. I’m so thankful for this gift

26 avril 2025
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Réponse de Petsies

Hi, Lorie

We're so glad we could help you hug your girl again! While she might not be with you anymore, the memories and love you both shared will never go away!

-The Petsies Team

Noté 1 sur 5 étoiles

I'm highly dissatisfied with the…

I'm highly dissatisfied with the product. It looked nothing like my cat. Everything was wrong .The only thing that was right was the color. It should be criminal to charge grieving people that much money for something to get at Walmart for 50 bucks.

24 avril 2025
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Réponse de Petsies

Hi Kreg,

We're so sorry to hear that you are unsatisfied with your Petsie. Please reach out to support@MyPetsies.com so that we can hopefully find a solution to the issue.

Noté 5 sur 5 étoiles

My purchase looks just like my June

My purchase looks just like my June. I love it! And a added bonus, my pit bull and teacup poodle is longer in depression after seeing Juno. It's of course not the same but Ghost is definitely a little happier. So am i. Thank you!

24 avril 2025
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Réponse de Petsies

Thank you for the kind words, Monisha! We're so honored that we could help you and your dogs get through such a tough time.

-The Petsies Team

Noté 3 sur 5 étoiles

Sphynx Cat

I purchased a petsie of my deceased sphynx cat. The unique spots and colors were captured perfectly. They did a good job with the fabic and sewn in wrinkles. The problem is they have a template body shape for all cats. Sphynx cats do not have the same bodies as other cats. Their head shape, mouth, large ears, long elongated limbs are thin wiry tales are unique to their breed. Putting sphynx "fur" on a regular cat body looks all wrong. It is very silly looking. Much like they have different forms for specific breeds of dogs, they need to offer cat forms for different breeds of cats. I would also like to see an option to have your pet curled up and sleeping. Closed eyes should be an option. They did a great job with what they had but if you have a sphyx or any other unique breed of cat, I would not recommend

24 avril 2025
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Réponse de Petsies

Hi Arya!

We really appreciate the review and feedback on the shape and fur of the cats. I'll be sure to pass that information along to our team. Regardless, we appreciate your review and hope you still were satisfied with your Petsie!

-The Petsies Team

Noté 2 sur 5 étoiles

I’m honestly disappointed

I see the attempt but the description details were not followed. I gave a very detailed description of my dog along with multiple pictures and I can see the idea based on the pictures, but the description wasn’t followed in the slightest. I noted about her fur type and color, her size and shape, how she was groomed, etc., and yet it looks like they looked at one single picture and attempted to make something based off of what that one single picture looks like. It just looks like a gray terrier and not even close to a schnauzer. It’s not my dog, which is very disappointing because I feel like it wasn’t worth $200 to get something that I could’ve bought from a store without it being customized.

25 avril 2025
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Réponse de Petsies

Hi Holland,

We're so sorry that you feel unhappy with your Petsie. We do understand that you have been speaking to our customer service team member, Libby, about a remake of Sasha. We look forward to better meeting your expectations with your new plush :)

-The Petsies Team

Noté 5 sur 5 étoiles

Absolutely Thrilled with Our Petsies Experience!

We had a fantastic experience with Petsies, Their team was incredibly responsive and helpful every step of the way, making sure we got exactly what we wanted. The attention to detail and customer care really stood out. The final product completely exceeded our expectations — we’re so happy with how it turned out! Highly recommend to anyone looking for a meaningful, high-quality custom pet keepsake.

29 avril 2025
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Réponse de Petsies

Joe,

Thank you so much for the kind words! We do everything we can to make sure the customer is satisfied every step of the way. We're so glad we love your Petsie!

-The Petsies Team

Noté 2 sur 5 étoiles

Unhappy with the product

I’m actually unhappy with the product. He is way too grey. I sent 10 pictures of non of them displayed as this grey. Also, the hair on the ears feels very cheap. I spent a lot of money on this so I would hope I could get either a new one or a refund. I lost my dog not too long ago and I was really hoping for a product that looked like him.

24 avril 2025
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Réponse de Petsies

Hi Samuel,

we're so very sorry to see this review. We do see that one of our team members is assisting you in getting Yager adjusted by our alterations specialist. We look forward to making these adjustments and getting him home to you as soon as we can!

-The Petsies Team

Noté 1 sur 5 étoiles

I am actually really disappointed in the petsie

I am actually really disappointed in the petsie. It doesn't look like our pet and the pattern on her coat is just a mess. The only thing right on the pattern is the tail but the tail has some string coming out of it. I have almost 800k followers and was excited to show it to them but seeing this. Im to embarrassed to show it. The petsie is actually bigger than my largest cat which is on me for picking the size but i wish i could switched it if i knew the huge size difference.

25 avril 2025
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Réponse de Petsies

Hi Charles,

I’m sorry you were disappointed in your Petsie of Ysera! Our team worked hard to match her as closely as possible. You did have a sneak peek, so you gave us change requests that we implemented for you.

With the Sneak Peek upgrade, if you aren’t satisfied with the Petsie after working with our team, you had the option to reject it, and our team would’ve provided you with a full refund. Since you approved, we thought you were happy with the final changes and shipped it out to you. I’m sorry to hear that wasn’t the case. Someone from our team should be reaching out shortly in hopes of resolving the issue at hand.

-The Petsies Team

Noté 5 sur 5 étoiles

Very happy we love it

Really happy with the whole process including the updates along the way, the end resultncame quicker than I had expected and the attention to detail was a five star result. Very happy we love it

25 avril 2025
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Réponse de Petsies

Hi Tim!

Thank you for the kind review! We always strive to deliver the best experience possible for each customer, and we're glad to hear that you were pleased with everything!

-The Petsies Team

Noté 5 sur 5 étoiles

When I had the option to make an edit…

When I had the option to make an edit to the original design, it was made quickly and well. I love my final design :) I can’t wait to sleep/snuggle with my Petsie tonight

25 avril 2025
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Réponse de Petsies

Christine,

We're glad you were able to take advantage of our Sneak Peek option so that we could get your Petsie as perfect as possible. Thanks for the review!

-The Petsies Team

Noté 5 sur 5 étoiles

Daughter loves it

Daughter loves it. Very fluffy and loves the added addition of the comb. Looks just like her real hamster that passed away recently. Very heartwarming for her.

24 avril 2025
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Réponse de Petsies

Hi, Heather!

We're so glad we could help her feel connected with her late-hamster again.

-The Petsies Team

Noté 5 sur 5 étoiles

My daughter was so pleased and touched…

My daughter was so pleased and touched by her Petsie Dog. It does look so much like her real dog. It was a pleasure to give it to her.

24 avril 2025
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Réponse de Petsies

We love hearing how much Petsies mean as gifts to others. Thanks for the review!

-The Petsies Team

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