Petsies Avis 

295
•
TrustScore 4 sur 5

3,8

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Noté 5 sur 5 étoiles

My whole experience with Petsies was excellent from start to finish. After losing my dog, Pixie, I ordered a plushie replica. The likeness to my old friend is exceptional. Every strand of her coat wa... Voir plus

Noté 5 sur 5 étoiles

Let me start off w/saying I haven't actually received my product yet, so I will update this post once received. However, I was contacted 3 times with detailed questions about the 6 pics I sent. They... Voir plus

Noté 2 sur 5 étoiles

I ordered a golf club cover head of our chocolate lab for my husband as a birthday gift, and when it came it looked absolutely nothing like a chocolate lab at all. It was white and brown spotted and l... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered the replica stuff animal doll because my baby just passed away, sent them tons of pictures, got it yesterday and it didnt look like my dog at all, the only think thats look the same is the c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets

Écrit par l'entreprise

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

295 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,8

Tous les avis

(295)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely amazing

Absolutely amazing! My Petsie looked exactly like my Bella. It's like she is in our home with us. I am so pleased with how it turned out. Thank you so much for the attention to detail.

24 avril 2025
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Réponse de Petsies

Hi, Kimberly!

We're so pleased that we were able to help you feel connected with your Bella again. Thanks for the review!

-The Petsies Team

Noté 1 sur 5 étoiles

This cat does not live up to standards

This cat does not live up to standards. The coloring is wrong. My baby had an m markings this cat does not. They did put paw pads i asked for. Came without the recorder I pd extra for. Now they say I have pay shipping to send it back to either fix or return. That's horrible customer service. They made the mistakes they should fix for free. Totally not worth the money

26 avril 2025
Avis spontané
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Réponse de Petsies

Hi Betsy,

We're very sorry to see your review. We understand that our customer service representative Kaylee have been taking good care of you and our alterations specialist is currently working on Mayflower as we speak. We look forward to getting her home to you soon.

-The Petsies Team :)

Noté 5 sur 5 étoiles

Amazing Quality!

The team was incredibly kind and informative, and they took my requested alterations to heart and made sure my plushie was the best it could possibly be.

9 avril 2025
Avis spontané
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Réponse de Petsies

Hi, Amanda!

Thanks for the kind words and the review. Our team always tries to make sure that we capture every small detail of every pet, and I'm so glad to hear that we were able to do so for you!

Noté 3 sur 5 étoiles

A bit pricy for what you get.

For the amount I paid, I honestly expected a thicker blanket. It was a memento gift for someone and it looked cheaper than what I knew was the cost. The photo picture wasn't as defined as I hoped, so I was disappointed in this purchase.

Petsies reply still disappoints. I did not order the cheapest possible blanket, but a medium size one. For the price I paid, it should have been more substantial. I doubt the recipient realizes this.

24 mars 2025
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Réponse de Petsies

Hi Judy!

We're sorry to hear that you weren't totally pleased with your blanket. We do offer multiple options for material/thickness levels at varying costs and see that you had chosen Arctic Pro Fleece, which is the base option. As for the picture, we do apologize that it was not as clear as you had hoped. It is possible the file was not large enough for the blanket size chosen, and had to be stretched a bit.

Nonetheless, we hope that you and the person you gifted the blanket to were still satisfied with it, and we do appreciate the review!

-The Petsies Team

Noté 5 sur 5 étoiles

Rarely am I speechless, but Petsies made it happen.

Had no idea this was being made for me. As soon as I opened the box and saw the crossed paws, I knew immediately what it was and could not speak from shear surprise and joy. Have missed my dog for 5 years and still think of him every day. Now my heart jumps every time I see him. Incredible details and spot on likeness! Thank you for my baby.

28 mars 2025
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Réponse de Petsies

Nancy,

I am absolutely honored to hear that we were able to help you feel connected with your dog again. Pet loss is never easy, and while time may pass, we always miss our best furry friend. I hope that your Petsie helps you remember all your favorite memories that you shared together. Although they may be gone, the bond and love you both shared will never go away. Thank you for such kind words!

Noté 5 sur 5 étoiles

This is the 3rd one I've had done by…

This is the 3rd one I've had done by Petsies & each one has been so realistic that people think they are real! I highly recommend Petsies!

28 mars 2025
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Réponse de Petsies

Jennifer, we're honored that you have chosen Petsies not once, not twice, but three times! We appreciate the kind words!

Noté 2 sur 5 étoiles

Good on the pattern, dull colour choices, fat chunky sausage body

The body is one big sausage there's no differentiation from the head to body. There's no neck. The colours are all wrong it's so dull and grey. The photos of my cat show that he's a lot more saturated golden and brown, this looks so grey and lifeless. The quality of the fur is literally falling off of it as I touch it. I understand it's a doll and not a replica, but it's not even close to resembling my cat. It's so uncanny and scary. The pattern is accurate it's just the colouring, the shape, and the quality.

29 mars 2025
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Réponse de Petsies

Hi, Conner!

We're so sorry that you aren't 100% satisfied with your Petsie. We see that you have been in contact with our team and hope we can resolve the issue. Please continue to reach out there with any other questions or concerns so we can better assist!

Noté 1 sur 5 étoiles

Please help me !!!!

I don't want to give a bad review, but it has been 14 weeks and they have already got their money and i have not received my petsies.... they keep telling me that its taking longer than usual because of the volume ? but i see here on the reviews, that people have ordered after me and have already got their petsies !!! I lost my Bebo this year and iam so heartbroken.... please can somebody help me ? I have reached out to Petsies i left Emails & voicemails and all they tell me that its in production. PLEASE

1 janvier 2025
Avis spontané
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Réponse de Petsies

Hi, Beverly!

I checked in with our team and they do not see that they have received any contact from you. Additionally, we do not see any orders placed under your name. PLease reach out to support@mypetsies.com with your order number, and we'll be happy to help!

Noté 3 sur 5 étoiles

Difficult experience, but they tried. Very high quality.

This is a difficult experience to rate. We ordered a stuffed animal replica of our cat who passed on, but since our cat was a basic black cat without much in the way of distinguishing features, I was worried we would get a "generic black cat" plush. I sent pictures and explained her unique features, and...I got a generic black cat plush. It looked very little like my cat. I got in touch with customer service who offered to remake it, there was a bit of confusion about what I wanted (they felt the problem was I thought it was too big, but that was a secondary issue) but they agreed to remake it in a smaller size for no additional cost. The remake took a very long time, but they did offer to let me keep the first attempt (I chose to send it back to them). When we got the second attempt, it was much better. Not perfect, but they clearly made an attempt, and it definitely captures her "essence" more than the first one.
I will say this stuffed animal (both the original and the remake) are *extremely* high quality. The fur feels realistic, it looks amazing, and several times I've looked at it and thought my cat was back and sitting on her couch. Our other cat has even been fooled by it. They're not cheap, but they are an amazing product and definitely a fitting memorial to our cat.
I kept flipping between 3 and 4, but the main reason I settled on 3 is because they are in the business of dealing with people who have lost pets, people who cared enough about their pets to want something to remember them by. Quite simply, their first attempt was extremely upsetting, I wanted something that looked like my cat and it was *not* my cat. They fixed their mistake and I may be being a bit too judgmental, the loss was still very new. And quite honestly, while I admit I was partly at fault because I was very upset, their customer service was not very friendly or understanding.
I'd still recommend their product, especially if your pet has distinctive markings or something they can more easily replicate. Just be ready if things don't end up the way you expect.

6 avril 2025
Avis spontané
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Réponse de Petsies

Hi, James!

First off, we're sorry the production and perfection of the Petsie took so long, but we're very glad that you were pleased with it in the end! We know that it can take a bit of time, especially when there's a remake involved, as these are custom products. But this is to try to capture every detail and replicate each pet's likeness as much as possible!

With that being said, we really are glad you were happy with it in the end. We really appreciate the kind words about the quality of your Petsie, and we're honored that we were able to help you feel a bit more connected with your cat again.

Noté 5 sur 5 étoiles

Very well done

Very well done. The likeness is almost spot on. Thank you

28 mars 2025
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Réponse de Petsies

Thanks for the review, William! We really appreciate it

Noté 5 sur 5 étoiles

Thank you for a great experience!

Our stuffed animal is so realistic that the other dog is doing play bows to it. It resembles our sweet deceased Luna very well and is a tremendous comfort to my son. We especially appreciated the opportunity to sign up for a sneak peak before receiving our special plushie. Thank you!

28 mars 2025
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Réponse de Petsies

Hi, Brekka!

We're delighted to hear that your Petsie was able to bring comfort to you, your family, and even your dog! We also appreciate the kind words about the Sneak Peek option. We want to make sure that each customer is satisfied with every detail of their Petsie, and Sneak Peeks really help us in ensuring that! Thank you for the review!

Noté 5 sur 5 étoiles

Thank you

Thank you so much it’s my second time ordering and I’m happy s company life you exists.

28 mars 2025
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Réponse de Petsies

We're honored to hear that you've ordered from us twice. Thank you so much for the review, Aubrey!

Noté 5 sur 5 étoiles

Great service and the pillows are…

Great service and the pillows are beautiful. Clear, bright images. Have purchased on more than one occasion.

26 mars 2025
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Réponse de Petsies

Thank you for the review! So glad to hear that you were happy with each of your pet pillows!

Noté 1 sur 5 étoiles

Colors looked faded

Colors looked faded, image was blurry.

26 mars 2025
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Réponse de Petsies

Hi! We're so very sorry that you're unhappy with our pillow. Please reach out to our customer service team at support@mypetsies.com for further assistance. Thanks!

Noté 1 sur 5 étoiles

We paced an order for some socks on…

We paced an order for some socks on March 21. The tracking shows the socks stalled somewhere and arriving late. How do you review a product before you receive it?

21 mars 2025
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Réponse de Petsies

We're so very sorry that USPS delayed the shipping of your order. The good news is that we actually shipped your order ahead of schedule on March 25th and it arrived today, well before the expected delivery date of April 11th. Please contact our customer service team if you have any further questions. Thanks!

Noté 5 sur 5 étoiles

Petsies did such a good job!

Petsies did such a good job of trying to get all the details right on the Petsy I ordered for my daughter after she lost her beloved cat who was her best friend. You can tell they really care!

12 mars 2025
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Réponse de Petsies

Stephanie, we're happy to hear that you and your daughter were pleased with the Petsie! We're so sorry that she lost her best friend, and we know that pet loss is never easy. We hope that each Petsie can help fill that void, even if just a little, and that seems to be the case here!

-The Petsies Team

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