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Established in 2016, Greenhill Home Decor LLC has been a leading force in the wall decoration industry, offering professional and innovative design solutions for homes. With a dedicated and highly experienced team of over 20 professionals, we have built a reputation for delivering exceptional service and customer satisfaction. Since our inception, we have expanded our product range to over 3,000 items, consistently staying at the forefront of industry trends and technological advancements. Our company's ongoing success is attributed to our unwavering commitment to quality, innovation, and customer satisfaction. By combining expertise, creativity, and cutting-edge technology, we have positioned ourselves as a pioneer in the sector, continually introducing new trends and setting benchmarks for the industry.
Etats-Unis
4,0
11 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The glass painting I recently purchased is truly exceptional. Its quality is outstanding, and it has become a beautiful focal point in my home. The vibrant colors and intricate details have truly enhanced my living space. I am absolutely delighted with this purchase and how wonderfully it complements my wall decor. It was a fantastic addition to my collection.Thanks!
Great packaging and the colours are so bright. Looks fantastic in my home office.
Product was delivered remarkably fast, is of very good quality and will look amazing on my wall. No issues whatsoever!
Multiple items ordered. Although with heavily guarded packaging ( foam/bubble wrap/even some crazy metal corner guards) all caused by courier / one of my pictures arrived with major damage… Their quick response to correct & replace item / now I’m very excited to display all my new artwork
Quick delivery, packed well and a stunning Mindfulness focus on what I ordered
A spectrum of colours in a circle shape Excellent
This is my second purchase of glass art from MyPhotostation. The first one I purchased was one of their stock photos and I was extremely pleased with the quality and beauty of the picture. There is no comparison to the beauty of this glass wall art to a painting or canvas photo... just simply gorgeous. It was a gift for my son and he absolutely loved it and said he would love to have another. I couldn't find what I was looking for in their stock photos, so I got the idea to try and have one custom made. Wow! Just received my custom order and it is phenomenal!! I was worried that the image I uploaded wasn't good enough quality and may result in a dull looking piece of art... but your artists assured me they could enhance my image and produce a large 33.5" x 20" glass art... and they certainly delivered! This thing is so colorful and vibrant. I couldn't be happier! I wanted to be sure you and your artists know how happy I am with your work. I would highly recommend your beautiful art glass wall art to anyone!! I am stumped by the low star ratings I see here. I may not have taken the chance and ordered from you if I had seen the ratings prior to placing an order. I am SO thankful that wasn't the case!! Also wanted to mention how WELL packed this artwork came - incredible. And the whole process from start to finish was very fast.
Thank you so much MyPhotostation!! Will be back!
This is a scam! MyPhotostation.com takes a portion of the Art ordered and cuts the glass to fit the dimensions you order. I didn’t receive what was pictured. But rather I received a cut out of the original…but they do this to cut shipping cost.
Also they CUT cost by not providing sufficient follow through, customer service, customer care or appropriate action.
Instead they are sarcastic and play ignorant.
This is one big fraudulent sophisticated operation. Be ware and hold on to your seat for the shite slay ride
Réponse de MyPhotostation
Dear Wes Howell,
We are truly disappointed to read about your frustrating experience and sincerely apologize for the negative feelings you have shared. We never want any customer to feel this way.
However, we must firmly reject the allegations of "scam," "fraudulent operation," or "cost-cutting" that have been leveled against our company. MyPhotostation.com is a legitimate business that operates under strict legal and ethical standards, and we always deliver products consistent with the quality promised.
The claim that our customer service team acted sarcastically or unprofessionally is in direct conflict with our core company values. We take these accusations very seriously and are committed to immediate investigation.
To allow us to thoroughly review this situation and your specific order, please contact our Customer Relations Manager directly at info@myphotostation.com, including your order number and contact details.
Our sole goal is to resolve this issue, restore your trust, and ensure you are 100% satisfied.
Sincerely, The MyPhotostation.com Team
We bought a glass picture from myphotostation. It was packed brilliantly. The picture is fabulous. Highly recommend this firm
I bought 2 pieces of lovely colourful clouds glass art.
It arrived promply, securely packaged and great quality.
I'm really pleased.
I ordered a brand-new glass wall art piece from MyPhotoStation, and it arrived with a bent and structurally compromised mounting bracket. The thinnest part of the bracket,
the section the artwork hangs from was deformed. This makes the item unsafe to hang, especially in a bathroom above a glass shelf.
When I contacted their support team with clear photo evidence, I was told to “fix it with pliers” and that it would be fine. They refused to acknowledge the safety issue, offered no replacement or refund despite multiple emails.
For a new product, this response is completely unacceptable. I paid full price and received an item that was damaged, unusable and not fit for purpose.
I would not recommend this company due to poor product quality and dismissive customer service.
Réponse de MyPhotostation
Dear valued customer,
We are truly sorry and deeply concerned by your review regarding both the damaged art and the unacceptable support you received.
We must firmly reject the claim that any member of our team advised you to "fix it with pliers." Customer safety and professional service are our absolute priorities. Any such advice is in direct violation of our training and policy, and we are investigating this claim immediately.
When a product arrives damaged and unsafe, our policy is immediate, free replacement.
Please email us at info@myphotostation.com with your Order Number.
Sincerely, The MyPhotostation.com Team
My pictures arrived defective (chipped edges, scratched etc), I guess got damaged in transit due to insufficient packaging. I asked to replace those, but I was told to pay. I then asked to collect these for a refund – and they advised they won’t collect these, I would need to arrange the return myself. I have now contacted the Bank to open a charge back request. I will also be contacting Trading Standards. No post sales customer service. I don’t recommend this business.
A response to my review 4,5 months later? It doesn't look professional.
Réponse de MyPhotostation
Dear customer,
We are truly sorry your pictures arrived defective and that you were given incorrect information about returns. This is unacceptable.
Please email us at info@myphotostation.com with your Order Number.
The MyPhotostation.com Team
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