MYSPACOVER Avis 

I ordered a top of the line customer hot tub cover and specifically paid for high durability. The cover immediately ripped on arrival under normal use- I have had hot tubs for two decades. This was not built right. Upon closer inspection, only one layer of plastic was included, not double wrapped as I paid for. HOWEVER, after I filed a complaint with the company and Attorney General of California and Washington, MySpaCover sent me a replacement. I am satisfied. I would prefer to receive what I pay for and this took lots of my time, but I appreciate Justine of MySpaCover helping to get this done. I needed a spa cover that worked. Thank you.

I bought a spa cover for my hot tub. It only lasted barely 5 months. On the website it has a 1 year repair or replace warranty. After contacting Myspacover.com via email and phone. They will not stand by their warranty. They simply say, "We don't have one to send you." The product they sell is of poor quality and they don't stand by their stated warranty.

First it took twice as long as they told me and what it said on the website from the time I ordered till I got it. Also color was not what their picture showed. When I called and e-mail to tell them I was not happy and asked about they "100% Satisfaction Guaranteed" they told me in an e-mail that they were 100% satisfied that it was what I ordered so therefore would not be doing anything. So buyer beware their 100% satisfaction means they are satisfied not the customer.

I finalized my order on 5/19, got my cover on 8/19. Like everyone else I emailed, to no avail. I didn't get responses until I demanded a refund. I was told Covid decimated their work staff. I had to threaten them with a refund 2 more times. When the cover arrived it had a "Made in Mexico" tag. It is a good looking cover and it is a good fit.

Company does not verify their products match other manufacturers dimensions. Do not assume just because you pick your manufacturer and product number on MySpaCover.com will be correct, they are not. Shipping delays are horrendous add 1-2months on any quoted delivery dates from MySpaCover.

AWFULL! Customer service is terrible. Paid for my cover 6 weeks ago and just received word from them they need more information. Read the reviews!! Don't waste your time....

Terrible Terrible Terrible!!! I never post BAD reviews or comments, making an exception here. I ordered in April...it said 2-7 shipping days. I got it 8/1. I called every week-2 weeks. I wanted to cancel the order and go with QCA Spas that I so foolishly did not in the first place, thinking I could save a couple hundred dollars. It had already been 2 months overdue and they said I would have to pay a very large restocking fee if I canceled since it was already in production! It took over a month just to assign the finished product a shipper!! When we finally get it, it's got square corners not rounded. My drawing on my order shows rounded but it's ambiguous since its a square cover. It's thinner material than expected (fabric) Not Vinyl. I called them again and they would do NOTHING. They said I could buy a new cover at a discount! NEVER buy from them. Any nice reviews HAD to have been posted by their employees or the company itself! I had to give them at least one star in order to post or I would not have given them even ONE mostly because of the time it took, the lame answers I got trying to track it and the fact that they would not discount ANYTHING for not delivering my product timely, as anticipated, or up to the quality described.

UPDATE - I increased my rating to three stars. After much haggling, MySpaCover.com stepped up and replaced the cover they sent me. Should have been done up front but I will give them two more stars (from my one star rating) for finally replacing the cover that was not made to spec.

ORINGINAL REVIEW - MySpaCover.com does not stand behind their product when they make an error in manufacturing. We ordered our spa cover after much back and forth, agreeing to the specs they outlined in their CAD drawing. I was confident they would send us exactly what we ordered given the attention to detail in the CAD drawing that we had to sign-off on.

When we received the cover, the handles were on the wrong side. Customer support advised we would have to dismantle the cover, remove the foam from the skin and rebuild it so the handles were on the correct side. This is no easy feat and the outcome will not look like it was professionally built. I advised customer support that I paid full price for a cover that was supposed to be built to spec. MySpaCover needs to either replace the cover or give me a discount that offsets the inconvenience of lifting a lid from the side without handles for the next several years. MySpaCover would not make any concessions.

When a company does not manufacture an item to spec, they should do whatever they can to ensure the customer gets a replacement to spec or compensate the customer for the off-spec product. MySpaCover did neither. I will not order from MySpaCover again and will advise friends with hot tubs to steer clear of MySpaCover.

I ordered a spa cover 12 WEEKS ago. still hasnt shipped. Cusctomer service sucks to say the least!! DO NOT Buy from this company!

Great looking cover but unfortunately the metal beams that keep cover stiff became so corroded that they fell apart only after 2 seasons. Communication was horrendous and is taking months to resolve this matter. Sent various photos of corrosion and last reply was we are talking to our production line. That was 2 months ago.