The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promis... Voir plus
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Lisez les avis des autres
Good customer service. My feedback regarding my purchase was warmly received and taken on board. Compression socks arrived a little grubby but washed nicely. Was offered a refund but needed them.... Voir plus
I knew the product from a friend who owns the same, so that didn't come as a surprise. Ordering and shipping went absolutely fine and in no time. Too bad so much plastic is involved in the packaging... Voir plus
Good experience for international shipping with reasonable costs. The items took just over a week to arrive to Thailand, You have to pay UK VAT and when you receive the items you request them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport (activewear)
- Magasin d'articles de course à pied
Écrit par l'entreprise
MyTriathlon was created in 2008 in the early days of triathlon. Two friends who began training together at their local triathlon club went on to race a Sprint distance, followed by an Olympic distance, before finally completing an Ironman together and finishing a mere five minutes apart! Their journey took them to the committee of their local Triathlon Club in Manchester and onto the Boards of British Triathlon and Triathlon England, before they decided to launch the Tatton Park Triathlon. It was to become the third largest triathlon event in the UK, after London and Blenheim.
Coordonnées de contact
Unit 5 Sycamore Court, Manor Park, Warrington Rd, WA7 1RS, Runcorn, Royaume-Uni
- 02071834116
- info@mytriathlon.co.uk
- www.mytriathlon.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product fast delivery and saved…
Great product fast delivery and saved the day for me doing a swim in an unusually warm lake. Ordered a sleeveless swim
Wetsuit which was great!
7 juillet 2026
Réponse de MyTriathlon
Hi Sian,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that you were pleased with your wetsuit and that it arrived quickly. It's fantastic to know it was just what you needed and was looking for to use during your swim.
We truly appreciate your kind words and are so pleased that we could be part of your experience. We hope you enjoy many more great swims, and we look forward to welcoming you back in the future.
Kind regards,
The MyTriathlon Team
Super service with fast response!
2 juillet 2026
Réponse de MyTriathlon
Hi Jack,
Thank you so much for taking the time to leave us a fantastic review!
We're delighted to hear that you were pleased with our service and our quick response times. Providing fast, helpful support is something our team strives for, so it's wonderful to know we met your expectations.
We truly appreciate your kind words and your support. We look forward to welcoming you back to MyTriathlon again soon!
Kind regards,
The MyTriathlon Team
I have purchased from mytriathlon on a…
I have purchased from mytriathlon on a several occasion and the service and delivery has always been excellent. Will definitely be using them in the future.
30 juin 2026
Réponse de MyTriathlon
Hi Stephen,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that you've chosen to shop with MyTriathlon on several occasions and that you've consistently had an excellent experience with both our service and delivery. Knowing that we've earned your continued trust means a great deal to our team.
Thank you for your continued support and your kind words. We're thrilled to hear that you'll be shopping with us again, and we look forward to helping you with all your future triathlon needs.
Kind regards,
The MyTriathlon Team
Good experience for international…
Good experience for international shipping with reasonable costs.
The items took just over a week to arrive to Thailand,
You have to pay UK VAT and when you receive the items you request them to refund which takes a few weeks but always paid back.
8 mai 2026
Réponse de MyTriathlon
Hi Jon,
Thank you for taking the time to leave us such a thoughtful review!
We're delighted to hear that you had a positive experience with our international shipping and found the delivery costs to be reasonable. It's also great to know that your order arrived in Thailand within just over a week.
Thank you for highlighting the VAT refund process. We appreciate your patience while this is processed, and we're pleased to hear that you have always received your refund successfully.
Your feedback is greatly appreciated and helps other international customers understand what to expect when ordering from us. Thank you once again for your support, and we look forward to serving you again in the future.
Kind regards,
The MyTriathlon Team
Réponse de MyTriathlon
Hi Tim,
Thank you so much for taking the time to leave us a fantastic review!
We're delighted to hear that you were pleased with both our products and our speedy delivery. Providing quality products alongside a fast, reliable service is exactly what we strive for.
We truly appreciate your kind words and your support. We look forward to welcoming you back to MyTriathlon again soon!
Kind regards,
The MyTriathlon Team
Super fast delivery
Super fast delivery, would definitely recommend and definitely use again.
25 juin 2026
Réponse de MyTriathlon
Hi Kieron,
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that you were pleased with our fast delivery service. It's wonderful to know that you would recommend us and choose to shop with MyTriathlon again.
Your kind words and support mean a great deal to our team, and we're grateful for your recommendation. We look forward to welcoming you back again soon!
Kind regards,
The MyTriathlon Team
I wanted a specific waterproof jacket…
I wanted a specific waterproof jacket that is going out of production. Tracked the last in my size to My Triathlon. Service was excellent, the item arrived in a trice. The staff made it a fun experience. Yes, I would definitely shop with them again
22 juin 2026
Réponse de MyTriathlon
Hi Rosemary,
Thank you so much for your fantastic review! We're delighted you were able to track down the jacket you were looking for, and even more pleased that we could help you secure the last one in your size.
It's great to hear that your order arrived so quickly and that our team made the experience an enjoyable one. We always aim to provide friendly service alongside fast delivery, so your feedback really means a lot to us.
Thank you for choosing My Triathlon. We look forward to welcoming you back for your next purchase!
Kind Regards,
MyTriathlon Team.
Great customer support in helping…
Great customer support in helping selecting products, quick delivery and exactly as described
23 juin 2026
Réponse de MyTriathlon
Hi Sam,
Thank you for your wonderful review! We're delighted to hear that our team could help you find the right products and that you were pleased with both our customer support and speedy delivery.
It's great to know everything arrived as described and met your expectations. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing My Triathlon. We look forward to helping you again in the future!
Kind Regards,
The My Triathlon Team
Réponse de MyTriathlon
Hi Dave,
Thank you for your fantastic review! We're so pleased to hear that you found great value in your purchase and were happy with our fast service and clear communication.
Providing excellent products alongside a smooth and reliable shopping experience is what we strive for, so it's wonderful to know we met your expectations.
We really appreciate your support and look forward to welcoming you back to My Triathlon again soon!
Kind Regards,
The My Triathlon Team
WATCH OUT GBP4 deducted for any refunds! They don't refund for at least a month
I placed an order for one top. Top was delivered 12 May. Fabric not what I expected. I immediately returned it via courier. Paid the postage. It has taken until Friday 26th June to get a refund. They received the parcel, 18th May. I chased and chased. They short changed me. There is a £4 deduction for returns. READ THE SMALL print everyone. Absolutely disgraceful. BE WARNED. I had to constantly chase for a refund. Don't go near them.
29 juin 2026
Avis spontané
Réponse de MyTriathlon
Hi,
I do apologise that you feel that the £4 reduction was unreasonable. We do not hide this in 'fine print', it is said plainly in our terms & conditions that it will be removed from every refund as an admin fee.
We hope this this fee hasn't entirely put you off of using our services in the future.
Kind Regards,
The MyTriathlon Team
ive just received the womens xs aero…
ive just received the womens xs aero tri shorts .i tried them on but there is a hole in the seam below waist
27 juin 2026
Avis spontané
Réponse de MyTriathlon
Hi Kathy,
I do really apologise that it seems you have an issue with your tri-shorts.
Please can you get in touch with warranties@mytriathlon.co.uk and send over a few images of the issue so that we can resolve this for you in the best way possible.
Kind Regards,
The MyTriathlon Team
Fast delivery
My item arrived quickly, unfortunately it was too small and the larger size is no longer available. Easy returns procedure but the refund took a long time to be processed.
15 juin 2026
Réponse de MyTriathlon
Hi Susy,
Thank you for taking the time to share your feedback with us.
We're very sorry to hear that the item wasn't the right fit for you. However, we're delighted to know that you were pleased with both our delivery service and the returns process.
We truly appreciate you taking the time to share your experience, as your feedback helps us continue to improve our service. Thank you once again for your kind words and support.
Kind Regards,
MyTriathlon Team.
Excellent service.
15 avril 2026
Réponse de MyTriathlon
Hi Tyson,
Thank you for your kind review! We're delighted to hear you had an excellent experience with us.
We really appreciate your support and hope to welcome you back to My Triathlon again soon.
Kind Regards,
The My Triathlon Team
Issues returning
In terms of delivery, I couldn't fault MyTriathlon. The wetsuit arrived promptly and the ordering process was straightforward. Unfortunately the return process wasn't so smooth.
I had to arrange and pay for the return shipping myself, which, while not ideal, was something I accepted. The bigger issue was the refund. I waited around a month to receive what was a fairly substantial refund and had to chase the company several times. Initially, I was told refunds take 7–21 days and to wait. After following up again, I was informed there had been a mistake and that I would receive the refund by the end of the week, but that deadline also passed without payment.
When the refund finally arrived, I discovered that a further amount had been deducted. Looking at the returns policy afterwards, I found that they automatically deduct £4 and also reserve the right to make additional deductions for "admin" costs. This wasn't something I expected.
As someone who is tall, it took me a couple of attempts to find a wetsuit that fit properly. Other retailers I dealt with during this process handled returns and refunds much more efficiently and transparently. While MyTriathlon's delivery service was excellent, the returns experience means I would be hesitant to use them again.
25 juin 2026
Avis spontané
Great company and website!
Found MyTriathlon yesterday when shopping for some new Assos bib shorts and had them delivered today. Great company and my other half has just bought from them today as we were so impressed. We will definitely be shopping here again. Thank you ☺️
25 juin 2026
Avis spontané
Delivered on time and recipient very…
Delivered on time and recipient very happy with the purchase
15 juin 2026
Zone 3 buoyancy shorts
I have MS and I need some support for my lower limbs and found the zone 3 buoyancy shorts from my Triathlon.
It is a great product and the delivery was smooth and on time.
7 avril 2026
I will be shopping here again
Great communications, fast delivery (paid for though)
The nicest touch was a 10% discount on my first order.
Great selection of sports equipment too, with well known brands
20 juin 2026
Avis spontané
Great customer service and made sure I…
Great customer service and made sure I got my product at short notice before a race. Thank you.
10 juin 2026
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