The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promis... Voir plus
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Good customer service. My feedback regarding my purchase was warmly received and taken on board. Compression socks arrived a little grubby but washed nicely. Was offered a refund but needed them.... Voir plus
I knew the product from a friend who owns the same, so that didn't come as a surprise. Ordering and shipping went absolutely fine and in no time. Too bad so much plastic is involved in the packaging... Voir plus
Good experience for international shipping with reasonable costs. The items took just over a week to arrive to Thailand, You have to pay UK VAT and when you receive the items you request them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport (activewear)
- Magasin d'articles de course à pied
Écrit par l'entreprise
MyTriathlon was created in 2008 in the early days of triathlon. Two friends who began training together at their local triathlon club went on to race a Sprint distance, followed by an Olympic distance, before finally completing an Ironman together and finishing a mere five minutes apart! Their journey took them to the committee of their local Triathlon Club in Manchester and onto the Boards of British Triathlon and Triathlon England, before they decided to launch the Tatton Park Triathlon. It was to become the third largest triathlon event in the UK, after London and Blenheim.
Coordonnées de contact
Unit 5 Sycamore Court, Manor Park, Warrington Rd, WA7 1RS, Runcorn, Royaume-Uni
- 02071834116
- info@mytriathlon.co.uk
- www.mytriathlon.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Definitely something going on here…
25/07 still no refund. Also @mytriathlon I have emailed you many many times.
Since I made my order there have been so many bad reviews saying the same thing. I would definitely proceed with caution. I wish I had never ordered from them as they now owe me over £300 of refunds and they are already late paying some of that and are not responding to emails from a week and a half ago.
18 mai 2026
Avis spontané
Réponse de MyTriathlon
Hi,
We're very sorry to hear that you are waiting to receive a refund from us.
Please can you get in touch with info@mytriathlon.co.uk so that we can investigate this as get it resolved as quickly as possible.
Kind Regards,
The MyTriathlon Team
Ordered a HUUB swimsuit
Ordered a HUUB swimsuit, it came promptly and was very comfortable to swim in, so ordered another one!
8 juin 2026
I had to speak to the staff about an…
I had to speak to the staff about an enquiry and it was handled quickly and efficiently and ultimately led to me purchasing a different bin short more suitable for me.
10 juin 2026
No Refund. Poor Communication. Avoid.
Recommend caution with MyTriathlon. Read the reviews carefully before ordering.
I ordered boxes of Styrkr SLT-05 via their online store on 28 May. This turned out to be not in stock (despite showing as available to order).
MyTriathlon then cancelled my order on 2 June and have not refunded me since. Have contacted them several times. Still no refund, so am contacting my bank. Pretty fed up with online stores faking their stock and holding onto customers money as long as they can.
Recent reviews seem to show a similar experience.
2 juin 2026
Avis spontané
Réponse de MyTriathlon
Hi,
Please can you contact us at info@mytriathlon.co.uk so that this can be investigated and looked into for you.
We always try our best to keep healthy stock levels of most of our products. If there are ever any issues with stock, we always try to get it resolved for the customer as quickly as possible.
Please do get in touch if this is still an issue that you have.
Kind Regards,
The MyTriathlon Team
First order went really well.Placed the…
First order went really well.Placed the order and paid and was phoned by a salesperson to say actually the size I ordered wasn’t in stock but that my measurements would be fine with a small which was in stock. I was a bit concerned but went with it paid for next day delivery and it arrived promptly and did fit. Loved the wetsuit but sadly had to return as it was 2mm not 3mm. Returned the item and re ordered a different wetsuit. It showed wetsuit was available so paid for the order. 5 days later tried to contact MyTriathalon as I had not received my order but no one was available so ended up in an online chat. Turns out they don’t have the wetsuit in stock, and they were trying to get it from somewhere else. I had not received any notification about it and needed it for an event tomorrow. I ordered it last Friday. I also asked about my refund for the return which I had had notification they had received. I was told that it would take up to 21 days. So 9 days after placing my first order I am £400+ down with no wetsuit and unable to attend tomorrows event. I have phoned today to twice to try to find out my delivery date left two messages but not had a call back. Annoyingly I contacted another vendor who had the wetsuit available but was worried about outlaying another £216 whilst waiting for refunds fromMyTriathalon.
4 juin 2026
Réponse de MyTriathlon
Hi Joanne,
I do really apologise for the alternative product you ordered was not available. We strive to keep as healthy stock levels as possible of as many sizes as possible, but you ordered an 'in-between' size, which isn't very common.
We did offer you the size small, which was accepted and then shipped on the same day for you.
As far as refunds go, I can see that, according to our records, you have been refunded everything that you are owed. If you do not think that you have been, please contact us at info@mytriathlon.co.uk so that someone can investigate this as soon as possible for you.
Kind Regards,
The MyTriathlon Team
Bought an item, paid for it, never arrived, zero response.
I bought a small item, a repair kit for an Xlab wing. The shipping was way more expensive than the item, but I was ok with it.
More than a month latter, no news for the item, the Royal mail shipping number doesn't work, and when I've tried to reach mytriathlon by their "help" button, seems that they're never online. Leave a message, no response. I will have to buy the item elsewhere, assuming that my money were lost. Not the greatest buyer experience, I must say.
3 mai 2026
Avis spontané
GREAT CUSTOMER EXPERIENCE …
The item I ordered was unfortunately unavailable, MyTriathlon contacted me to give me the option to wait on what I had ordered or change to the same item in a different colour that was in stock. On accepting the alternative my order was received the next day.
4 juin 2026
Super quick delivery great choices and…
Super quick delivery great choices and good prices
3 juin 2026
Competitively priced
Competitively priced, fast delivery and quality product. Would definitely recommend.
2 juin 2026
Avis spontané
Quick delivery and really happy with…
Quick delivery and really happy with the fit of them and shape and length
26 mai 2026
Long wait for refund
Returnef an item unused as it didn't fit me. Although communication was good from company it took 35 days to receive my refund.
29 avril 2026
Réponse de MyTriathlon
Hi Rin,
We do apologise for the delay with your refund. As a small business, we ask customers to understand that all of our refunds do need to be processed manually, meaning that it can take a little bit longer than expected to complete.
We are always accessible via phone, email and webchat though for customers to reach out and get an update. We pride ourselves on not being reliant on AI automations for our customer service.
Your refund being delayed has been passed over to management who will investigate this to ensure that it doesn't happen again for any of our future customers.
If you need anything else in the future, please don't hesitate to contact us again.
Kind Regards,
The MyTriathlon Team
Poor information
2 items ordered, one was not in stock so they did not send the first until I chased them. Did not keep me informed of the second items delivery and again I had to chase. Will not purchase from them again
27 mai 2026
Réponse de MyTriathlon
Hi Alan,
I do apologise for the delay with you receiving your second item. As explained to you via our webchat service, the item was delayed slightly arriving in our warehouse.
We shipped the 2nd item to you the day it arrived with us on a 24 hour service free of charge.
Please be reassured that these delays are not the usual with us, as we hold most of our stock here.
If you need anything from us again in the future, please don't hesitate to contact us again.
Kind Regards,
The MyTriathlon Team
Dishonest & poor communication
They didn't actually have the item in stock and contacted me after taking my money to tell me this. Slow communication but eventually agreed to refund me (for an item they didn't have and therefore had not b even started to ship). A week late I chased to check they had initiated refund and ask for timescales and was just told it would be pad on to accounts to "get completed as soon as possible". Which suggests the refund has not even been actioned yet. Still no idea when I can expect to recieve my money bank.
Super disappointed with this company and will never use again.
27 mai 2026
Avis spontané
Réponse de MyTriathlon
Hi Tora,
We do apologise for the delay with your refund. As a small business, we ask customers to understand that all of our refunds do need to be processed manually, meaning that it can take a little bit longer than expected to complete.
We are always accessible via phone, email and webchat though for customers to reach out and get an update. We pride ourselves on not being reliant on AI automations for our customer service.
Your refund being delayed has been passed over to management who will investigate this to ensure that it doesn't happen again for any of our future customers.
If you need anything else in the future, please don't hesitate to contact us again.
Kind Regards,
The MyTriathlon Team
Easy to use and good info updates
Website was easy to use and they kept me updated on delivery times (even when delayed by a day or so). I was impressed.
26 mai 2026
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