The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promis... Voir plus
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Good customer service. My feedback regarding my purchase was warmly received and taken on board. Compression socks arrived a little grubby but washed nicely. Was offered a refund but needed them.... Voir plus
I knew the product from a friend who owns the same, so that didn't come as a surprise. Ordering and shipping went absolutely fine and in no time. Too bad so much plastic is involved in the packaging... Voir plus
Good experience for international shipping with reasonable costs. The items took just over a week to arrive to Thailand, You have to pay UK VAT and when you receive the items you request them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport (activewear)
- Magasin d'articles de course à pied
Écrit par l'entreprise
MyTriathlon was created in 2008 in the early days of triathlon. Two friends who began training together at their local triathlon club went on to race a Sprint distance, followed by an Olympic distance, before finally completing an Ironman together and finishing a mere five minutes apart! Their journey took them to the committee of their local Triathlon Club in Manchester and onto the Boards of British Triathlon and Triathlon England, before they decided to launch the Tatton Park Triathlon. It was to become the third largest triathlon event in the UK, after London and Blenheim.
Coordonnées de contact
Unit 5 Sycamore Court, Manor Park, Warrington Rd, WA7 1RS, Runcorn, Royaume-Uni
- 02071834116
- info@mytriathlon.co.uk
- www.mytriathlon.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast delivery and good prices
4 mai 2026
Avis spontané
Impressive service from an excellent retailer.
I bought a wetsuit from My Triathlon at a competetive price. It was delivered the next day and the package contained their own informative care guide.
22 avril 2026
Waited for three weeks for the item to…
Waited for three weeks for the item to be located and shipped, with the only updates coming after I several emails. Then after it was shipped, the item was supposedly delivered, but I never actually received a package.
21 avril 2026
Réponse de MyTriathlon
Hi Sam,
I do apologise that your parcel wasn't actually received! As soon as we heard about this, we passed it over to our warehouse who opened an investigation with the courier. Royal Mail does inform us that the process can take up to 4 weeks to complete.
It was actually quicker for you, with you bring refunded your full order just over 3 weeks of you informing us of the issue.
We do hope that you will consider using our services again in the future after this was resolved for you.
Kind Regards,
The MyTriathlon Team
Had a problem with no stock off the…
Had a problem with no stock off the items I wanted. One quick phone call to customer service and they sorted out an alternative and had it shipped the same day.
Great service, helpful and friendly staff.
22 avril 2026
Value and speed of service
21 avril 2026
Still waiting on my order that I placed…
Still waiting on my order that I placed last week and paid extra for next day delivery.
21 avril 2026
Réponse de MyTriathlon
Hi Tom,
I do really apologise that you did not receive your order.
We had this shipped directly to you from our supplier, who informed us it was going on a 24 hour service, so when we did not hear from you, we assumed that you received the parcel since you did not contact us to inform us otherwise.
As soon as we heard from your return request that you did not receive the product, we cancelled it and issued a a refund.
We do apologise that you have been let down on this occasion, but we do urge our customers to tell us when an issue arrises so that we can ensure we action it and fix the issue as soon as possible.
If we can do anything else for you in the future, please don't hesitate to contact us again.
Kind Regards,
The MyTriathlon Team
Excellent service!
I received excellent service from this company and I am delighted with the gloves too.
I placed my order on a Friday morning and paid for fast delivery but I did not expect to receive my order until Monday or Tuesday as I live in the Highlands and the post is often slow. Imagine my surprise and delight when the gloves in the post the following day, on the Saturday! Brilliant!
17 avril 2026
Best price for 2026 season castelli bob…
Best price for 2026 season castelli bob shorts , delivery ok not super fast but kept informed and was advised at time of purchase , A plus +++++++++++
15 avril 2026
Good Find
Good range of products with my order arriving correctly and quicker than expected.
13 avril 2026
Super efficient international delivery.
13 avril 2026
all good...
9 avril 2026
27/2/26 ordered swim sleeves
27/2/26 ordered swim sleeves, item delivered 11/3. Returned immediately, needed larger size. Paid for return and postage to send new size! There are reviews on sizing issues. After many emails, some no response, was advised twice it had arrived in Spain. My last update request was 15/4 no response, the item was delivered 16/4. If there’s any chance you may need to return, buy elsewhere. Keep your sanity.
17 avril 2026
Avis spontané
Réponse de MyTriathlon
Hi Susan,
I do really apologise for your experience.
I can see that you have not provided your order number, therefore I cannot see what exactly happened here.
I can say though that we always try our best to assist our customers with shipping once we are informed about it.
We are glad that you did receive your item, even if there seemed to be a delay. As we are based in the UK, we do try our best to ship overseas as quickly as possible.
Kind Regards,
The MyTriathlon Team
Prompt excellent service including an…
Prompt excellent service including an address switch which was successfully and swiftly sorted out. Unlike some other websites I’ve used. Thank you. Lovely product.
7 avril 2026
Easy to place order
Easy to place order , a first time user discount provided, quick and efficient delivery of item
30 mars 2026
Top notch!!!
30 mars 2026
Great service quick delivery product as…
Great service quick delivery product as described great discount offered
30 mars 2026
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