BANDAI NAMCO Entertainment America Avis 

Terrible Online Shop with Terrible Customer Service
Absolutely horrible experience with this company and their website. From their misadvertised Tales of Vesperia Collectors Edition for Switch that came with a useless disc metal case to their awful store launch for the Elden Ring Collectors Edition and their terrible migration to the new site.

The latest is why I wont use their store front though. I bought the Elden Ring Vinyl boxset with came with 8 records. 2 of the records were missing and a duplicate of 2 we're inside instead. This was a widely spread issue and yet Bandai Namcos answer to all of this was to offer 50% refunds and let us keep a jank set rather then find a way to properly provide us the missing records even if the customer was willing to wait for a resolution. I instead opted for a full refund and to ship the item back. Its been almost 2 weeks and I still have no received even a return label to ship this back nor do I feel like the customer service cares considering its a carousel of reps youll get tossed to half of which don't know whats going on with the situation. Terrible handling and I will not waste another dollar to their online store no matter if they are offering exclusives. One of the most disappointing experiences I've had in both video game and vinyl collecting.

Wow, where to even begin with this Elden Ring Vinyl set. Preordered 9 months ago and have had my login info not work multiple times, having to change all info with no explanation. Then was told my card wasn't saved for the preorder which is impossible to even do on this site. Then was told it was canceled even though an email explained I had 48 hours to update payment. All attempts were met with an error code. Then they told me to go back on the wait list and received an email stating the item was back in stock and to act fast. When I did it said the item wasn't available however my card was charged 3 times, over $1000! No attempt to rectify it, no explanation as to what is going on. Just absolutely the most inept company. Completely indescribably horrid! Love the games but this is wildly unacceptable!

I would also give zero stars if I could. Same issue with the whole Elden Ring Vinyl Collection and receiving an email stating my credit card was not on file to process the order (even though they required this as part of the preorder process). I tried multiple times to call, no one answers. Leave a voice mail per the prompt, no one replies. Password I set on this account does not work, and the password reset option does not send the new link to your email address. They set people up with an impossible situation, then they cancel your order. This is a limited edition and is no longer available (bet that waitlist will be waiting forever…and ever). These are already being scalped online, so now I have nothing but 6 months of wasted time thinking I was guaranteed a copy. Now I have to find another gift for my friend. Thanks for nothing Bandai Namco. Your reputation is well deserved.

Would give a zero if possible. They canceled my Elden Ring Vinyl Collection preorder saying I needed to update my credit card. They sent me a link. I get an error message continuously. Have tried calling customer service for 3 days and always get the message that no support agent is available, to leave a message. No call back, no help. Sent a ticket for help. They responded after the 48 hours were up. Offered no help.

Made an Elden Ring Vinyl preorder in Feburary that was confirmed easily and money was taken from my account. Then in October, bandai suddenly sent me an email telling me they were unable to process my transaction and I have to reorder. Not only was it impossible to login to their website to reorder it because their website is broken, once I finally managed to login through another device, I cannot checkout with all 4 of my credit cards anymore because I keep getting an error message. My cards work everywhere else but on the bandai site. There isn't even another way to checkout like paypal or google pay, it was only credit card which doesn't work. I have looked around and I am not the only one with this problem either

Their customer support was slow and unhelpful, and I end up losing my preorder I have waited 10 months for because their website and support is absolutely garbage. I am furious

Ordered a special edition that came with a figure. The figures box came damaged and part of the figure itself was missing. I emailed them about this and they requested pictures so I sent them. Since then it has been nothing but copy pasted emails telling me how sorry they are and that somebody else needs to make the decision and that they ask for my patients. It's been a month of this. I give up. I thought Walmart had the worst online customer service but bandai namco easily takes the cake. A simple refund or a replacement is all they had to do. Terrible never going to order something from them again.

Cancelled my order out of nowhere!!!
I ordered some Dragon Ball Games Battle Hour 2022 merch in January and was promised to receive them before the event began the next month. I waited and waited. Got nothing and I looked on the website and they canceled my order without sending me any notifications about it!! The event began and I didn’t get to wear them!! I contacted customer service many times and got the run around. I want my items but it looks like I won’t be receiving them because they’re sold out now. What a horrible company!! At least my avatar has his shirt….

Die Internetpräsenz von Bandai Namco ist ein schwacher Witz. Leute geht mit der Zeit und lernt bitte schnellstmöglich einen funktionierenden EU Onlineshop zu programmieren. Vorbestellungen funktionieren nicht weil das Land Deutschland in der Adressauswahl fehlt. Peinlich.

I purchased elden ring I cant even see monsters in the game...just blows...my 2k comp has no issues on any other game this is a total garbage game how about people finish making the game before release...such garbage.

Cancelled order. Awful response, don’t use these crooks

Selling a game forcing me to choose between Chinese, Korean or Thai just because I live in Asia in 2022 seems a bit xenophobic to me. Refusing any refunds too.

They are horrible. They sent an email out at 8:01PM EST saying peoples credit cards weren't able to be charged for the pre order. Their site was down for maintenance and no one could get in to update their payment. (Not that they even needed to, because we were charge the pre authorization during the pre order window) By the time their site was back up around 12:00AM EST on 2/24/22 the site cancelled all of our orders. DONT trust their site their customer service is awful, everything about them has been a horrible illusive experience, buyers beware.

Creadores de bandai namco quiero que pongan personajes de dragon ball z fighters la de goku super sajajin 4 en dramatic finish con su oponente villano y q saquen más DLC de los personajes con su dramatic finish

Revivan la saga KLONOA de una vez.LA gente lo quiere y podrian haberselo comunicado a sakurai o nintendo para incluirlo en smash bros.Asi sabrian que la gente lo quiere.

Excepto dragon ball no lancen tanto juego anime y lancen mas juegos de ip de namco.Como KLONOA en switch podrian hacerlo incluso exclusivo como bayonetta que si saldra el 3 y salio en wiiu y switch con 1+2.

PD:si no abro vuestros mails es porque mandais tonterias de juegos de "piperos"saben que solo registro juegos de switch asi que sabran que es mi unica consola y por ende no me interesa X juego nuevo si no va a salir en switch.

Their One Piece game on Steam is a giant pile of trash even for One Piece fans and they try to sell it for 60$ like a AAA title when it barely functions like an Indie game.

Most of their games are like this now and people only end up trying out the games when they are 80$ off or newbies who make a mistake and pay 60$ they need to sell off their business to literally any other game developer since anyone else would make better games.

I Signed up for the elden ring network test through their website and reached a confirmation page. Little did I know that I needed to also create an account with them after already reaching a confirmation page. I was already signed up for email notifications, but did not have an account. I followed this game since 2019, I think I would be prudent enough to read the directions in full and nowhere did it state that an account was needed separate from the application form.

This is the first time ive ever purchased an item from the Bandai Namco Store. At first i was a bit concern with the delay but after finally receiving it in hand i can safely say that it was worth the wait! Their House of Ashes Pazuzu Edition is nothing short of a fantastic collectors set. What really impresses me is that even tho most of the items are admittedly simple their presentation gives a very luxury feel to the set. This is easily a must have for any fan of The Dark Pictures Anthology or a great addition to any Horror fan's collection.

had to rebuy the dlc i purchased years ago fk u namco wimps

Extremely lacking and bad support. They have even invested heavily into making it almost impossible to contact them.
This disregard for the customers is an arrogant and disrespectful approach that makes me hope that they either rethink their ways or simply fall apart.

Since when is it bad to communicate with the ones who make sure your company has a business? I would laugh if it wasn’t so horrible.

Just awful. I bought a game for full price and it is broken. I’ve submitted several tickets on their help page and all they do is ignore me. I’m only one person so I mean nothing to this company. I can only hope that whoever is reading this doesn’t have the same experience. Think twice before giving them your money!!!