The National Lottery Avis 

09.09.2026. Making a deposit to your account on the National Lottery app isn't working. The money is taken from the bank but not deposited to the app account. Called the helpline and was told that this had been a problem all day. The person I spoke to was very helpful, however it would have been easy for Allwyn to have posted a message to all users either by the app message service or via email. Very poor communication on their part. It would also seem that you can't withdraw funds from the account now. Here's an idea, Allwyn. If your app doesn't work properly then shut it down and fix it instead of taking customer's money and wasting their time.

Only giving 1 star to have this review put on....
I tried on numerous occasions this morning to deposit money into on.line account all unsuccessful however the money was withdrawn from my bank. I phoned the helpline and they said that they could see the issue and rectify it however that still hasn't happened and probably not likely too which now means a trip or phone call to the bank which are no longer local....definitely the end of ever using this service again. Don't believe a word they tell you will say anything to get off the phone...

I topped up via card online did not add to account but went from.bank messaged them 3 times no response customer service is horrendous. I would not use this site ever again

I deposited money into nat lottery to play said taking longer then normal then stopped said not recieved so tried again same thing 4 tries i gave up but money left my bank still lottery balance was zero its much safer in a shop or give up as its never been this bad

Please put the lotto back to how it has always been since it started.
It is totally unfair the way allwyn is treating lottery players now.
You are ripping of the lottery players in this country now .
I have stopped playing lotto and now play euromillions.

Take months and months to close an account and still haven't repaid outstanding money, and now fail to respond to complaints.

Blatant scamming !! The reason I do the Lotto is to win "BIG" not £1 here and there, From a punters point of view its just about boosting 'Allwyns' coffers, I have now cancelled my account ,Total waste of time !!! J

Buying a lottery ticket was a bit confusing , adding money to my account was not as easy either maybe get better as time goes on hope so anyway. Or I shall start buying over the counter. Having read the other reviews I don't think I will buy any more lottery tickets once my recent purchase finishes. Its Bye Bye

An out in the open cash grab from the prize fund taking tens of millions from,jackpot ,superdraws and all other tiers.They brag about the 55 1 million prizes(scratchcard vibes)but they have taken way more.The lottery twitter crowd are over now gaslighting everyone about how we are winning when the evidence tells us we are not.Also being a millionare(1 million)does not have the same bang in 2026 as 1960.

Disgraceful alteration of fraud to represent redistribution of long odds to infinite odds to increase game companies profits
I will never play again

Absolutely aimed to let the company win. I had a while for betting too much and got told it by the lotto but absolutely never won anything worth having. So I couldn’t win how can anyone else 🤦‍♂️

This as become a joke from 12.5 million to 15 million must be won cut right down to just over 7 million it is time for me to say GOODBYE lotto I will no longer be a mug for a company that is milking the British people. They said they will make it better OK I believe them. In the 3 months the new lottery started and played every draw I've won £2 and they have the nerve to claim more chances to win JOKE goodbye lotto another customer you have lost.

Fixed games.

They've bounced people from lotto to SFL to avoid rollovers and to pocket the proceeds from SFL.

Also their "Random Number Generator" has been rigged to produce numbers of the previous draw to lucky dips. And disclosed from an insider.

Russian backed, Russian crooks.

Just noticed that EXCEPT FOR THE JACKPOT all prizes are fixed amongst so for. Having two numbers instead of a lucky dip it’s a WHOLE £1 I mean wtf you couldn’t even buy an extra line

3 nos wins £10 wow what was it before something like that£30

4 nos wins £50 instead of a shared pot

5 nos wins £1000 instead of a shared pot

What measly amounts get a reality check

I’VE JUST GIVE UP to play the National Lottery. I used to play online for 4 weeks Wed & Sat. £1 for 2 numbers, £10 for 3 numbers, if we get 3 numbers right on both rounds, we only get £20 instead of £30.
I am playing now on SET FOR LIFE and Euromillions sometimes.

Absolutely awful changes to game.
Now you win £1 not even a lucky dip.
Oh and you get notifications on games to play that magically cost a £1 funny that!
Just had 3 numbers up won £10 absolute rip off.
At least when you won a lucky dip under old system it felt like you could have another go. I think name of new company speaks volumes.
Allwynne for them just not anyone else
How was this takeover allowed.

Absolutely pathetic. We all know that the odds are long so giving you two chances do not really shorten the odds
£1 win is not a win but a loss of £1 on the price of your original ticket.
I think that the good causes will see a massive reduction in funding due to lower ticket sales.
The ticket price needs to be reduced to .50p as that is all it is worth🤭

New Lottery offers smaller players 2 goes at winning pitiful smaller prizes instead of 1 at a half decent return and big / syndicate and system players little incentive to continue, I run 2 syndicates spending around £30 per week on each, all members agreed it is rubbish, we stopped after the first week and are now looking for an alternative, BAD MOVE.

The lottery is such a con... why is bother with it i do not know

Since Alwyn took over from Camelot
1) Despite a similar incremental rise in the winnings ie number of tickets being sold is very similar to that of Camelot, under Allwyn the jackpot is rarely won until way above the 150 million mark (Camelot there were regular jackpot winners under 50 million mark). And the number of Uk jackpot winners has taken a dive! It does not make sense that a change in company with no other differences being made that this should be happening! I have complained to the gambling commission and I urge others to if they have noticed the same! Every time the jackpot does not get won Allwyn make more money…