The National Lottery Avis 

I've just realised that the national lottery now gives you 2 chances of winning but what they don't tell you is the prizes are now lower so it could be you winning £1 it's a absolute joke I'd like to know what they do with all that money they take in because they don't pay much of it out they just get more and more greedy

What a waste of time match 2 numbers to win a £1 😳 if it wasn’t for the fact that l do it for a works syndicate won’t ever bother playing

Would give no stars if possible. Who in their right minds would pay £2 to win £1? Prizes have been much reduced and charity funds are being spent on illegal immigrants! I think players therefore should have a vote on where the charity money is being spent!

Winning just £1, what a joke. They said double the draws double the winners, they didn't say you would win £1,that is useless, at least with £2 you can buy another ticket.
Please scrap this and go back to how it was, it is a joke now and a bad one at that.

What a waste of time a £1 win is, doesn't even get to buy another line, I think if you do it online they are luring you in to spend your £1 on instant win games
Get rid of this useless prize

The answer to the question is you need to listen to 'all' the people making comments who are now fed up of being ripped off by whoever now runs the national lottery. The new format is terrible with absolutely no chance of winning anything. How can you think 'winning' as you call it, a £1, is winning. It's not and I will be following the crowd in no longer playing. The National lottery should be nationalised so the money it generates goes to national worthy causes and not into the pockets of greedy company owners. The UK government need to get a grip on this. Goodbye lotto, it won't be me.

they sent me an email. you won a price! checked it. 1£. WTF?

I now see the lottery comments are now being answered by a rep from the lottery.
It's called ASH, short for ASHAMED.

I have been playing on line for at least 18months.
I went to renew ticket and could not get in my account I Told to change password I entered my email address kept being informed link sent,it wasn’t
I rang helpline total waste of time kept telling me I could do it on line. I then got through to agent totally useless told me they email link never got it I could hardly understand agent She then said have I another email
She then said give it ten minutes and it would come trough and cut me of
I. Then tried chat told they could not find me they couldn’t help and cut me off disgraceful I have had to go back to buying tickets in shop
I explained I was getting emails from them trying to get to play more

I have tried to access the website several times and when I try to access it I get this message
"The connection for this site is not secure
(it goes on to give the website address which trustpilot won't let me use) and states that it uses uses an unsupported protocol."
It only started after the change from Camelot.
I have the app on my phone but many times it isn't working either

Just stopped doing the lottery I thought it funded local stuff for local people obviously not have cancelled it won't be doing it again neither will my husband.

The app is now virtually hopeless when trying to make payment via a card. Don’t wast your time.

Lottery app is useless, every time, they offer less opportunity to win.

You want to try dealing with these people when your dealing with the estate of a loved one. My brother died and my wife and I were executors to his estate. The lottery people contacted us to tell us my brother had been doing online lottery and there was a "win" waiting to be collected. How much we asked and they wouldn't tell us as they wanted death certificate documents etc. £5 postage and off the documents went. Then they wanted more documents. Can you tell us how much the win is please as sending documents may not be worth it. No we need more documents. So another £5 plus postage and off the additional documents went. Then a cheque came through with the win --£3. So it cost over £10 postage for a £3 win. Ridiculous. If they had told us this in the first place they could have given it to charity. I'd say to these people go and have a word with the banks and see how they deal with bereaved estates money and executors.

When Allwyn took over the National lottery didn't they say they were going to change the price back to £1 like it used to be? Instead of doing this, they've hidden behind the"2 chances to win"nonsense,while reducing the smaller prizes to the point of being almost worthless.Everybody would like to win the jackpot,but you know that you've got more chance of winning small rather than big.I recently won £1 (it used to be a free lucky dip).I must admit it went to my head and I treated myself to 3 carrier bags and still had 10 pence left.I don't know what I'll spend this on, but I'm certain that Allwyn won't be seeing any of my money again.

Disgrace no won really wins any amount cash all goes to fairy's .jokers playing since 1994 me er won more £10 in 32 years

The new lotto is truly awful.
Absolutely nobody wants to pay £2 for the chance to win a £1 prize (which you get when matching 2 numbers).
They need to scrap that terrible idea immediately.
When they first introduced the £1 prize, at least the email you received told you you’d won a ‘small prize’, now they’ve removed the word small so it’s the same wording as any other prize. They might think this will get people excited but it has the opposite effect, now you just think ‘great, I’ve won a quid’, which isn’t even enough for another ticket.
Completely ruined the game

Very disappointed with the lower prizes but you do get 2 chances to win thunderball is better powerball is the best for lower prizes but expensive

Having played weekly (4 times a week more recently) for over 30 years, last night was my last ticket. I'll find some other fairer way to spend my money. With this new Company, there is more chance of being eaten by a dinosour!

I was so excited this morning,I got an email from the national lottery, you have won a prize,it said, I shouted to the wife we've won on the lottery, quickly we signed in and there was the prize of £1 😅. I'm done with this nonsense.