Very poor customer service. I emailed them around two month ago regarding the availability of their Nature's Aid St John's Wort. It's a product of theirs I have been purchasing for over 20 years no... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have Myalgic Encephalomyelitis and have always used Nature's Aid supplements (I purchase from Medino online) and have always found them to be good. I currently use their Taurine, Cod liver Oil, B12... Voir plus
L'entreprise a répondu
Ordered 16 bottles of Vit B complex x 90 pills via Amazon and was sent only 15 plus some random heart medicine. Was not given any opportunity to raise a complaint or return incorrect product by Amaz... Voir plus
I was delighted when U Calms were back in stock and purchased a large pot straight away. I absolutely swear by these miracle tablets. I’m perimenopausal so when times get tough, either by a busy life... Voir plus
À propos de l'entreprise
- Magasin de vitamines et compléments alimentaires
- Service de fitness et nutrition
- Boutique d'herbes médicinales
Écrit par l'entreprise
Experts in Natural Health since 1981. UK Manufactured. Manufactured to GMP standards. Award winning, innovative nutritional supplements. Holding a Pharmaceutical Manufacturing license (MHRA)
Coordonnées de contact
St George's Park, PR4 2DQ, Kirkham, Preston, Royaume-Uni
- 01772686231
- sales@naturesaid.co.uk
- www.naturesaid.co.uk
4,2
Bien
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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All as expected
All as expected
Would have preferred larger size of bottles but said to be out of stock
13 avril 2026
Réponse de Natures Aid
We regret that the larger bottles were unavailable and appreciate your feedback regarding the size.
Natures Aid
Is not gonna be a next time with tou
2 avril 2026
Réponse de Natures Aid
We appreciate your feedback and we're sorry you were disappointed. We will review your experience to understand where we can improve our service.
Natures Aid
The product I use is very beneficial to…
The product I use is very beneficial to me and it’s affordable. The service at natures aid is always excellent
2 avril 2026
Réponse de Natures Aid
We're happy to hear that our product is beneficial and affordable for you. We're also glad you appreciate our excellent service. Thank you for your positive feedback!
Natures Aid
I have been taking these vitamins for a…
I have been taking these vitamins for a long time now. And since my store has stopped selling them I checked on line for you. Thank you for this product, I have without Iron as I have a condition where I have to much at times.
1 avril 2026
Réponse de Natures Aid
We appreciate your long-time support and are so glad you found our product online, especially the without iron option. We are grateful for your feedback!
Natures Aid
Quick delivery.
Quick delivery.
Relatively good products.
Good website, found some explanations for some suplements.
24 décembre 2025
Réponse de Natures Aid
We're happy to hear that you had a positive experience with our quick delivery and products. We're also glad our website's explanations were helpful to you. Thanks for your feedback!
Natures Aid
Really good for me.
My order arrived on time. I have these regularly they are good for me so I am grateful that I can get them from you. Thank you.
27 mars 2026
Réponse de Natures Aid
We're happy to hear that your order arrived on time and that our products are beneficial for you. We appreciate you choosing us and thank you for your positive feedback!
Natures Aid
Réponse de Natures Aid
We appreciate you taking the time to share your positive experience. We're happy to hear that you are pleased with our work!
Natures Aid
Réponse de Natures Aid
We're happy to hear that you found it easy to order and that you received your product quickly. Thank you for your positive feedback!
Natures Aid
Réponse de Natures Aid
We're happy to hear that your items were delivered quickly and well-packaged. Thank you for your positive feedback; we appreciate it.
Natures Aid
Réponse de Natures Aid
We regret that your delivery did not arrive. Please get in touch directly so we can investigate the issue, prevent this from happening again. Thanks for your feedback.
Natures Aid
No reply to my email.
Very poor customer service. I emailed them around two month ago regarding the availability of their Nature's Aid St John's Wort.
It's a product of theirs I have been purchasing for over 20 years now, but has suddenly disappeared off the shelves pretty much everywhere.
They didn't bother to reply, so now I've had to consider other replacement products.
Disappointing.
20 février 2026
Avis spontané
Réponse de Natures Aid
We appreciate you bringing this to our attention and we are sorry you did not receive a response. We are disappointed to hear about your experience, especially after being a customer for over 20 years. We have investigated, but cannot find any email from yourself that has been sent to our customer service team. If you wish to get in touch, we can look to give you up to date information regarding this product.
Natures Aid
Réponse de Natures Aid
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it.
Natures Aid
Réponse de Natures Aid
We're happy to hear that you had a positive experience with our easy ordering, fast delivery, and good product. Thank you for your feedback.
Natures Aid
Excellent service
Ordered on line and item arrived within a few days in perfect condition. Thank you.
5 février 2026
Réponse de Natures Aid
We're happy to hear that your online order arrived in perfect condition and within a few days. Thank you for your positive feedback and for taking the time!
Natures Aid
Mold found in Vitamins
I had a bottle of vitamins from this brand and found visible mold inside, which was really concerning. I contacted their customer service and explained the situation, but they told me I would need to return the product through the retailer for a replacement. Unfortunately, I couldn’t remember which retailer I purchased it from.
Instead of helping resolve the issue directly, they simply told me to send the vitamins back and go through the store. Considering this is a potential product safety issue, I expected the company to take it more seriously and offer a replacement or refund without requiring retailer information.
Finding mold in a supplement is alarming, and the lack of support from customer service made the experience even more disappointing. I hope the company improves how it handles situations involving defective or contaminated products.
5 mars 2026
Avis spontané
Réponse de Natures Aid
We’re sorry to read your feedback and take any concerns about product quality very seriously.
Following your report, we worked closely with our Quality Control team to review the information provided. While you initially mentioned the product may have been purchased from a supermarket, we understand you later confirmed that you were unable to recall where it was bought. We were unfortunately unable to verify the origin of the item.
As part of our standard safety procedures, we requested the return of the product so that it could be fully investigated. However, we understand the item had already been disposed of, which meant we were unable to carry out a full assessment.
We would like to reassure you that all of our products are manufactured to strict quality and safety standards, with rigorous controls in place throughout production and distribution. Reports such as this are always taken seriously and reviewed thoroughly.
If any further information becomes available, we would be happy to look into this again. Please feel free to contact our team directly.
Super Service
As a new customer very impressed with service &
delivered in a week.
I will order from them again, for my vitamins.
24 février 2026
Réponse de Natures Aid
We're happy to hear that you were impressed with our service and quick delivery as a new customer! Thank you for your positive feedback; we appreciate your future orders.
Natures Aid
Réponse de Natures Aid
We're happy to hear that you received your product quickly and that you are pleased with it. Thanks for your feedback.
Natures Aid
Fast efficient service
Fast efficient service ! Easy to follow website.
Good communication. Thank you !
24 février 2026
Réponse de Natures Aid
We're happy to hear that you found our website easy to use and that our service was fast and efficient. We appreciate your positive feedback and thank you!
Natures Aid
Réponse de Natures Aid
We're glad you found a great selection of products, and we appreciate you noting the timely arrival. Thanks for your feedback.
Natures Aid
Pleased with product thanks
23 février 2026
Réponse de Natures Aid
We're happy to hear that you are pleased with the product. Thank you for your positive feedback; we appreciate it.
Natures Aid
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