Nectar Avis 27 981

Received an email saying all my Nectar points had been spent. Was not me or my husband. Called the helpdesk and a very helpful lady dealt efficiently with the problem. Set up new account, transferred the few existing points, credited all those spent and talked me through the locked points feature on the app. Couldn’t fault the service although pity it happened in the first place.

Went to Sainsbury store in Ryde staff were useless when it comes to using Nectar card.
I am also waiting for my Argos points to be added to my nectar card, it's been weeks now.

I have contacted Sainsbury CEO STILL NO ACTION

Nectar Points When Using eBay have been non existent for nearly a year now. Have called them to sort it out time after, but still the same, it does not work. I can't understand the people on the phone either, it is real struggle trying to communicate with Nectar. In the end l just threw the card away, utterly useless.

Nectar Reward Card
Not worth the hassle to have this card sainsbury well over priced food etc. Compare to tesco loyalty card a much fairer loyalty points . Nectar don't give you the points to what you spend

every year is the same story you cant allocate my 5 sainbury energy nectar points which im entitled too
you need to look into this asap
Jul 9, 2025
what ugly customer service experience…
what ugly customer service experience ive had from
them they keep passing me between nectar rewards and sainsbury energy over a dozen times constant emails from pillar to post .
just because i want to link my 5 energy accounts to my one nectar card the assistants have No clue whether it can be done nor BY whom !!! as ive had it done in the past im telling them and when she claimed she done it does not even register on my accounts profile ..
what about people with two homes or more and one card ?? just have it registered to one card i pay the bills it my entitlement to have points from all five of the energy accounts regardless if im the same person its should still be X5
if someone could rectify this would be great

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Reply from Sainsbury's Energy

Jul 21, 2025
Good afternoon Mr. S,

Firstly, I'd like to extend my sincerest apologies for the delay in our response to your review. Unfortunately, we've had some system difficulties, and I'm very sorry it has taken some time to get back to you.

I apologize for the difficulties you've experienced in linking your Nectar points and the fragmented customer service you've encountered. It's clear that the conflicting information and repeated transfers have caused considerable frustration, and this is certainly not the standard of service we aim to provide.

I understand your concern regarding how multiple energy accounts or properties are linked to a single Nectar card, particularly given your past experience.

I'd like to thoroughly investigate this for you. As I've been unable to locate your account with the information available, I've sent a request via Trustpilot for your account details. If you could please provide this, I'll promptly assist with resolving your Nectar points issue.

I look forward to hearing back from you,

Warm regards
Siobhan
Trustpilot Team

Review of Nectar

Mr. S..
26 reviews
Rated 1 out of 5 stars
Jul 4, 2025
ive been using nectar for a number of…
ive been using nectar for a number of years .. they never give you straight forward the entilement of my duel fuel nectar points ive literally had to chase them every year for nearly 5 years i dont care if your have to communicate with sainsbury energy its not my problem.every year you pass me from pillar to post well this year im putting it on trust pilot / easy copy
my initial email from may and june have both gone unanswered i can bet u will come back to me asking what where when as if nothing has happened and u cant track but if i owe u money u would track it till the end of the earth

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Review of Sainsbury's Energy

Mr. S..
26 reviews
Rated 1 out of 5 stars
Jul 4, 2025
nectar points entitlement
ive been using sains energy for a number of years .. they never give you straight forward the entilement of my duel fuel nectar points ive literally had to chase them every year for nearly 5 years i dont care if your have to communicate with nectar its not my problem.every year you pass me from pillar to post well this year im putting it on trust pilot / google reviews / eon and nectar website easy as copy paste ..

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Reply from Sainsbury's Energy

Jul 21, 2025
Good afternoon Mr S,

I have responded to your other review posted on 9th July to request further account information. If you can provide that to me I can investigate this for you.

Many thanks,
Siobhan
Trustpilot Team

Terrible website from which I couldn't gain access to partner sites or perform basic functions. Spent hours on live chat and phone to customer services (clearly abroad). No one was able to help and it was a complete shambles. Still can't get any resolution to problems.

Just about the worst customer chat line I have experienced, and that is saying something. It seems to be yet another call centre in India somewhere with staff spouting from a script and empowered to do nothing. I purchased something from Ebay via Nectar at end of January, received email from Nectar on 3rd Feb acknowledging my purchase and saying that my points will be awarded within 7 days. It is now late April and despite contacting Nectar 3 times, I am still waiting. Call centre staff just keep saying they have 'escalated' my complaint but none of them actually chase anything up! Nectar has never been very good but now it is just a waste of time. Give up shopping in Sainsburys is the answer.

Loved pleying disney solitaire tried to buy £1.99 worth of coins and got charged £49.99 with no way of getting money back. Lesson learnt

I’ve had one of the worst customer service experiences I’ve ever encountered with Nectar.

On 19 March, I updated my login password and saved it on my phone. Shortly after, I tried to manually link my British Airways Avios account, but it wouldn’t work. I contacted customer support and they managed to link it for me.

However, on 20 March, after updating the app, I was suddenly logged out. When I tried to sign back in, my password was no longer accepted. When I attempted to reset it, I was told my account was locked.

I contacted customer support again and was told that the only solution was to transfer my account to a new account number. I questioned why this was necessary, but was assured that this was the only fix and that a new card would be sent to me.

After waiting a week without receiving anything, I contacted them again. After the Easter holiday, I finally received not one, but two cards — both with my old account number, which completely defeated the purpose.

I then spent another two hours with customer support, who admitted the cards had been sent incorrectly and told me to wait another 5–10 days for a new one.

When the new card finally arrived, I again spent hours with support following their instructions. I was specifically told to register a new account (not sign in). However, when I attempted to register, the system immediately told me an account already existed and redirected me to log in — which I still cannot do because my password cannot be reset due to the account being locked.

To make matters worse, support escalated the issue to IT and even asked for my IP address, which is completely irrelevant. I have already tried multiple devices, Wi-Fi networks, and mobile data, and the issue persists.

Now I am being told to wait up to 28 days for a resolution.

This is unacceptable. A simple account access issue has dragged on for weeks with no solution. The system is clearly broken, and the support team appears disorganised, inconsistent, and unable to resolve even basic problems.

I also attempted to create a new Nectar account with a different email to link my Avios account, but was told this is not possible due to the email mismatch. When I asked for help, I was simply told to contact British Airways instead, with no effort to understand or resolve the situation.

Overall, this has been an incredibly frustrating experience. Nectar’s system and customer support are among the most unhelpful and least customer-focused I have ever dealt with.

Nectar customer advisors contradict each other! I was told that I would receive an e voucher as I had been unable to redeem my Nectar points in store & the checkout informed to contact Nectar which I did by live chat. I was informed that the e voucher would appear in my Sainsbury's account in 7 days - it did not. Contacted Nectar by live chat a second time, was told to contact Sainsbury's. Did as told, Sainsbury's inform me they can't help. What the dickens has happened to Sainsbury's & their customer service - it's non existent!

Website is buggy. Customer service is one of the worst. A new card (replacement) sent as "priority" takes 10 working days to arrive... First got lost... 30 days and waiting... Not impressed at all.

Purchased an item from Apple via Nectar Online site. No problem with the item but when Nectar emailed me with the points gained they were wrong. This was bought within the 6x promotion. Their email showed a purchase price of £100 cheaper than the actual invoice total. So I went through to the Nectar “Help” centre, if ever there was a statement that fell within the Trade description act! The Indian staff member blamed everyone but Nectar and said she couldn’t do anything even when I said I would send a copy of the invoice I had paid. Obviously the “Help Centre” staff have a script they follow, which doesn’t include common sense !

My nectar card was hacked whilst I was out of the country and 7500 points was taken. I reported it immediately I got an email advising of the transaction. I was told I would get a new card and the missing points would be returned. This was over 2 weeks ago and I am still waiting.

My nectar prices and points have gone from multiple, relevant offers to a small handful of things I never buy. The helpline are worse than useless. I’ve tried explaining this to 5 different people and they promise an email with a resolution which then asks me for a receipt so they can look into my ‘missing points problem.’

Nectar Canvass has made it easier to collect points in exchange for cash. I find the surveys reward my time better than alternative sites.
Using a nectar card at Sainsburys has saved me alot of money.
I find the nectar website easy to use.

Went to login in on the app - and they no longer recognise my login. Won't shop at places who don' thonour their commitments so I left the trolley in the aisle and went to lidl

Stole my points. Managed to get them back. Can’t spend my points so they’re still stolen. Reach out for help and deflected.

If I could give no stars I would
Dreadful app and I will no longer be shopping at Sainsbury unless I can have a real card instead of the app as I can’t afford full price in there
Tesco Clubcard and the Iceland apps would both get 5 stars so sort it out for Sainsbury’s will you Nectar?

I do not think the Nectar points for money off petrol are fair.
I have a small car with a small engine. I never spend enough filling up my petrol tank to qualify for the petrol coupons. Often you are expected to spend over a certain amount on petrol to use the voucher.... not very fair at all.
A few days ago I spent £140 in Sainsburys store. At the time I didn't need petrol. Today I filled up my tank. I tried to use my Week 2 voucher for 6p off per litre of fuel and it wasn't accepted. It seems you have to get your food shop and petrol on the same day in order to use the coupon. That doesn't make sense to me because the two don't always tally.
Why do Sainsburys have to make it so difficult to get money off fuel?

I now believe Nectar discriminates against people that do not have the app. Today is the third time that I have tried to use my Nectar to take money off in Sainsburys Local and it gives a reason on the screen about downloading the app. The old way worked fine, you have points you use them by swiping your card and inputting how much you want to spend etc. This time I did not buy the items in Sainsbury I left and went to Tesco and will continue to do this. Sainsburys loss.