Nectar Avis 27 981

In 2024 my Nectar card points were fraudulently used. Nectar (after a struggle) refunded the points to a new card and deactivated the old card. Yesterday I discovered (by chance) that the old card is still in my ApplePay wallet and can still be used. I didn't recognise the old card and called Nectar to find out how this could happen. They confirmed that it is my old card and the card has been deactivated. They insisted that it must have been in my ApplePay wallet for the last 2 years without me noticing. I wanted to find out more and asked to speak to a manager. I was told me would call me when he finished his current call. 3 hours later - no call. Yesterday's Nectar points are on the old card but no one suggested they could be moved to the correct card. My Nectar prices and offers (on the new card) had clearly failed (which was how I discovered the continued existence of the old card) - but there was no offer of compensation.

Dreadful customer service not helpful and not interested

Not at all helpful when trying to report a bereavement and get my stepdad's points transferred to my mother. Being next of kin and Will executor is fine for Aviva, Barclays, premium bonds, HMRC, octopus energy, Axa etc etc... but Nectar, oh no, they insist the upset greiving 82 year old I.T. phobic woman has to telephone them personally... horrible and nasty.

Today I filled up with fuel at an Esso service station that accepts Nectar.

When I went to pay, the card reader couldn't read the Nectar QR code in my Google Wallet. The assistant offered to type the number in by hand. I then paid using a credit card on my phone.

A liitle while later I received an email from Nectar advising I'd spent points at the service station. It invited me to contact Nectar if I didn't use the points.

On doing so, Nectar told me to contact Esso, despite my Nectar points spend being locked following fraudulent activity many months ago.

According to Nectar:

"If you choose to lock spending on your account, neither you nor any additional collectors on your account will be able to spend points that you have collected until you decide to unlock. The spend lock will be visible to any additional collectors. However, only the primary collector can lock and unlock spend."

So, my spending is locked. I have to unlock it before I can spend any points. I didn't unlock it since I wasn't spending any points. Clearly Nectar's spend lock can be circumvented without the customer being aware. Despite this, Nectar flatly refused to help, instead referring me to Esso.

The chances of getting anywhere with Esso is virtually nil so I gave up.

So beware, your Nectar points can be spent whether you like it or not, without authorisation and even when the spend lock is activated. And Nectar doesn't want to know!

Absolute RUBBISH. A WASTE OF TIME.
Weeks of back and forth with Nectar customer service and Just Eat, who basically emptied my Nectar account and left me 1200 in Debt in Points for Zero reasons given.
Tried to get them back. Just eat says Nectar are who to speak tom, while Nectar are saying Just eat are the people to speak to. eventually, customer care at nectar contact asking for purchase numbers, screen shots and reference numbers and date of order. provided all that. Nothing. Weeks later, I get an email from someone stating they dont have enough evidence and want me to Send them all the stuff id already sent before, all over again. have they even bothered looking at the same email chain between us, or is this just some beyond Lazy person, who cannot be bothered to? either way, Lost all my points, and never got them back. absolute RUBBISH. a beyond useless Customer care system that could give AFF. If I could rate them zero I would.

Disgusted to find that on the Easter promotion I have to spend £60 per shop to gain 200 bonus points . My partner has exactly the same promotion however she only has to spend £15 to gain 200 bonus points. Where is the fairness in that ? Well done Nectar you just lost a very loyal customer !

We went to buy a new tablet at argos using my nectar points we thought we had, but somehow managed to have a negative points balance of -32,000 points. We are always using our nectar card at sainsburys and esso garages. The chat is awful and had no response despite saying we would be contacted. 0*

Nectar’s customer service is beyond belief. I have spent over seven months trying to resolve an issue with the ‘Your Nectar Price’ promotion, and the incompetence is staggering. The helpline staff lack basic listening skills, and the back-office team is equally inept.
Despite calling on 6 Feb and receiving a follow-up email, I am still being asked the same repetitive questions over a month later. What is most disappointing is that Sainsbury’s refuses to take responsibility for Nectar’s failings. After 50 years of loyalty to Sainsbury’s, this experience is finally driving me to shop elsewhere. The scheme is simple in principle but a total failure in execution. Avoid.

Worst customer service I’ve experienced. Slow. Reiterate the same response and fail to resolve complaints. Extremely frustrating.

Nectar and Sainsbury's are a con. Nectar prices and points never appear. Despite showing Nectar prices activated on the app. They still charge full price at the till. Not clear if it is Sainsbury's or Nectar who are ripping you off.

Had same Nectar card for years but if you try to use it outside of Sainsbury it's rejected
I've lost loads of points over the years
Contact is rubbish ...No Chat line service because card not accepted ..
Communication even more rubbish....noone will answer questions..
Poor Service to loyal customers

Why can't I give it a zero rating?

I've been using nectar for at least fifteen years, all for the same thing. Purchases on ebay, collect the points & spend those points at Sainsburys. So I know what I'm doing given the amount of time I've been doing this. Occasionally, the nectar app doesn't register the points from my purchases, so it always takes hours trying to deal with those at the Indian helpdesk who clearly are not there to help, just to hinder.

Today is particularly bad. The first guy I spoke to said there was a technical error as to why I didn't get the email, but four purcheses were on the system for the date in question & that I will get my points in seven days. I informed him there were six purchases, not four, so he then said there were none on the system & so no points! He then cut me off & I went through to someone else who then denied everything, claimed I used a different app &/or closed the browser in the middle of the purchase, then refused to put me through to her supervisor.

So my six qulifying purchases first became four, then zero & all apparently due to my incompetence.

It takes so much time & effort dealing with this strife, that it is no longer worth the effort. I've therefore just closed the nectar account, which you have to do by ringing them. Can't be done online. I just spoke to someone who was clearly in India & they couldn't speak English very well.

I would leave NO stars if I could
I have tried repeatedly to navigate the clunky website so that I can add the App to my phone. My card is old….i got it years ago. How should I know what my precise details were then. Now I get an email saying I must register my card….but….yes you guessed it….the rubbish website will not co-operate. Same as when I tried to get the App. Nectar are happy to apply my benefits at the till and to gather all the information about what I buy and how often. To say they cheese me off is an understatement.

I have not come across a customer service department so incompetent and utterly useless.

Original issue raised in November 2025 whereby I cannot link my nectar card to Argos - due to a new nectar card number being issued due to previous fraud (dealt with very well - I thought).

Anyway - without listening to what I am saying they wanted me to go through the same hoops even after I had said in my original note I have tried x and y.

They have acknowledged the problem is on their end - yet are not able to fix it as of yet. I asked for a complaint to be raised 3 times which they simply ignored.

The support ticket has had no movement since early Feb after 2 chasers.

I'll just have to take my custom away from Sainsbury's and Argos as a result of nectar's incompetence. Thanks a bunch guys!

[Ref: 251128-002282]

Wasted so much time trying /failing to get any help, just get fobbed-off by hurried overseas staff. A multi-million£ company that skimps on customer service = great way to lose custom-!

I’ve given up attempting to spend my accrued points. Both the app and the website are hopeless. 50 minutes of my life I’ll never get back. What a waste of time.

Having used nectar app for some time I find it a bit odd. When you go via nectar to a company the tracking says tracked and after points pending you get your points only to be taken off at a later date crew clothing do this on every purchase reason I have not used the nectar app. eBay has never given points so don't use now went back to Quidco, qvc works 50/50, the only business I have found that honour point is very no problem here

A monkey would be more useful live chat is useless and not very helpful

I've been defrauded of my nectar points yet again for the second time in 14 months. If nectar is incapable of providing a secure reward system, why does it even bother? You then have to wait 14 days for a new card which means you're disadvantaged as a shopper because practically every supermarket now relies on you using their reward card to avoid being charged £££

Nectar is an absolute shambles.

Every so often over the past few years I try to log on to my NECTAR card and after going around and around, having codes sent to me, changing passwords and then I am right back at the beginning and I go through the same again - I have therefore decided it is just not worth the hassle and my card is now cut in half.