Well it's pretty good at getting property ownership correct but when it comes to getting all of the information about people completely correct they're not completely there yet. They seem to have more... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It's decent for researching property ownership and basic contact info for many homeowners, however a lot of that contact info is years old and therefore not valid. The worst part is they've gotten gre... Voir plus
L'entreprise a répondu
I went on their website to check it out and seen the absurd rates they were charging and never went any further. I then was charges almost $50 for what reason I don't know. I can't call because it kee... Voir plus
L'entreprise a répondu
NeighborWho helps me reconnect with folks who have lost touch with me. And the service is probably 85 to 90% accurate, which is better than what I had which was nothing, or those very costly services... Voir plus
L'entreprise a répondu
3,0
Moyen
60 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am unsure how I was enrolled or…
I am unsure how I was enrolled or charged for this service. I can remember being on a website to look someone up, but when it was going to charge me I just left the page. I have no idea how this happened.
I am extremely upset and disappointed that companies like this can get by with charging people's credit cards and then say "well we told you so." But what about the people who have never used this service? And getting enrolled even in the what people refer to as the free period? What resolution do we have?I am unsure how I was enrolled or charged for this service. I can remember being on a website to look someone up, but when it was going to charge me I just left the page. I have no idea how this happened.
I am extremely upset and disappointed that companies like this can get by with charging people's credit cards and then say "well we told you so." But what about the people who have never used this service? And getting enrolled even in the what people refer to as the free period? What resolution do we have?
22 avril 2024
Avis spontané
Réponse de NeighborWho
Hello Connie, I was able to locate your account. At this time, it does reflect that the service was utilized for that initial search. I was able to cancel and process a refund for the additional charges. At the time of sign up we do outline that this is a subscription and will auto renew until elected to cancel. I will be sending an email with your refund information. If you have any additional questions please feel free to contact us.
Scam super scam!
Scam! Scam! Scam!!! Rip off. I paid the dollar then went to the website to try and make sure that I wasn’t going to be billed. And nothing was apparent on the site. When I went to the “my account” page, nothing. Then I noticed on my credit card notification I was billed for 29 bucks. Knowing that was the only thing I used that card for I knew instantly that it was NeighborWho.com. I instantly went back to the website and it took a long time to find the how do I cancel selection. Eventually I found it and went through the process. Just like a scam it got me for 29 bucks. No one to voice my displeasure with. While it may be futile I am going to use any social platform that your site subscribes to and I am going to warn people about the scam!
24 mars 2024
Avis spontané
Réponse de NeighborWho
Hello There,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We also include instructions on how to cancel and contact us during the sign up process. Additionally, we would be happy to look into this for you, but do require additional information to locate your account. Please contact us at support@neighborwho.com
I'm deeply disappointed with…
I'm deeply disappointed with NeighborWho. The website's auto-billing system is incredibly misleading. I signed up for the 7-day trial without being informed that I would automatically be charged $44 for the following month. I only realized this when I received an email notification from PayPal about the charge. Despite attempting to cancel any auto-billing within my account settings after the initial payment, there was no indication that my account would be billed $44 after the trial period. This lack of transparency feels like a deceptive practice on the part of the company.
25 mars 2024
Avis spontané
Réponse de NeighborWho
Hello Kate,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. In order to create your account this is one of the terms that has to be acknowledged and agreed to. If you have any additional questions please feel free to contact us at support@neighborwho.com
This site has to be the worst most…
This site has to be the worst most useless site on the internet. The information is not accurate and the phone numbers they provide will have you calling people who have no relation to those you're trying to contact.
15 février 2024
Avis spontané
Réponse de NeighborWho
Hello Hunter,
I'm sorry to hear you ran into any inaccurate information in your reports.
NeighborWho is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
auto-enrolled without clear consent
Like another reviewer, I did the trial and then noticed I was getting charged $44.86 a month. It was NOT obvious during the signup process that I was going to be auto-enrolled once the trial was over. Imo this is a shady business practice regardless of how obvious the company makes it up front. The honest thing to do would be send an email at the end of the trial asking if the person wants continue, and if there’s no reply, assume the answer is “no” and don’t start charging them.
UPDATE: I reached out to them and they agreed to give me a refund. Still not pleased about the hassle or their use of the auto-enroll strategy, but props to them for cooperating.
7 décembre 2023
Avis spontané
Réponse de NeighborWho
Hello John,
When signing up you do have to agree to our terms of service. One of the check boxes outline that this is a subscription plan and will auto renew until elected to cancel. We do apologize for any inconvenience that has been incurred. If you require additional assistance at this time please contact us at support@neighborwho.com and we would be happy to help!
Charged after I had cancelled
I cancelled my subscription, received a confirmation email, and yet, my credit card continued to be charged 16 days later. I have now initiated a dispute with my credit card company's assistance for a refund. This is very time consuming and frustrating.
2 janvier 2024
Réponse de NeighborWho
Hi there Diane,
Thank you for reaching out.
We were not able to locate a recent charge.
Can you please email us at support@NeighborWho.com so we may assist you better?
Réponse de NeighborWho
Hello Vanessa,
Thank you for your review! We are happy to hear you were satisfied with our service!
Not current for information …
Not current for information along with factual use is limited
1 septembre 2023
Réponse de NeighborWho
Hi there Jennifer,
I'm sorry to hear you ran into any inaccurate information in your reports.
NeighborWho's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions, please feel free to contact us.
I’ve never subscribed
I’ve never subscribed. I only authorized one time payment of like $2. Then started to get $45 automatic withdrawals from my bank every month. I’ve never
15 novembre 2023
Réponse de NeighborWho
Hi there Andrey,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We can confirm that your account was cancelled and refunded on 12/17/2023.
If you have any questions please feel free to contact us at support@NeighborWho.com
I am a real estate broker and we like…
I am a real estate broker and we like to use this site to find owners of properties, it works well
5 décembre 2023
Réponse de NeighborWho
Hello Greg,
Thank you for your 5 stars! We appreciate your review.
I canceled my subscription but keep…
I canceled my subscription but keep getting charged and billed.
1 novembre 2023
Réponse de NeighborWho
Hi there Ginger,
Thank you for reaching out.
We were able to locate your account with the information provided and can confirm that it was cancelled and refunded as requested on 11/21/23.
If you have received additional charges, please reach us at support@NeighborWho.com so we may investigate this further.
This is a great tool to use when you…
This is a great tool to use when you renting, it will give you insight into who you are renting from or if it’s a scam.
I helped my daughter out, checked on a place she was going to put a down payment on, wow was she glad I had the tool, found out the person trying to rent the place was the renter and was moving, trying to get some cash.
4 décembre 2023
Réponse de NeighborWho
Hello Darrel,
Thank you for your review! We are so glad to hear we were able to help!
Easy to find the information that you need
The website is very user friendly and the information that you need is easy to find with this service.
17 décembre 2023
Réponse de NeighborWho
Hello Rex,
Thank you for your review! We are glad to hear you were able to utilize our services with ease!
Information isn’t always accurate
16 décembre 2023
Réponse de NeighborWho
Hello Lisa,
Thank you for your review. Please note that we continuously strive to deliver the most accurate and up to date information possible.
Very Accurate
I have been using this site for about 2 yrs. It’s very accurate and I have never had a problem with the site going down I had to call customer service 2 times and both times my problem was resolved and the customer service people were professional, kind and courteous.
16 décembre 2023
Réponse de NeighborWho
Hello Joanne,
We are ecstatic to hear you received great service! Thank you for your review!
I’m still being charged and I canceled…
I’m still being charged and I canceled before I used this service. I want a refund please. Thanks.
9 octobre 2023
Réponse de NeighborWho
Hello there,
I was able to locate your account and process your cancellation. I do apologize, but we were unable to locate any requests to cancel for this brand prior to this review.
Your report was not accurate
Your report was not accurate. A lot of misleading information. I did a lot of checking in person, just to verify. I was not satisfied. I will not be using this service again. Oh by the way if I could, I would have given you zero stars!
10 juillet 2023
Réponse de NeighborWho
Hi there Rodney,
We are saddened to hear this.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions, please feel free to contact us.
I'm impressed .what's it mean when…
I'm impressed .what's it mean when there is no info on a person are they illegal ? Thankyou
6 novembre 2023
Réponse de NeighborWho
Hi Richard,
Neighborwho's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.
If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any more questions or concerns, please do not hesitate to contact us.
It was fast and easy
It was fast and easy. Found everything I needed to know from birthday, address, & phone number. Thank you!
1 novembre 2023
Réponse de NeighborWho
Hello Tiana,
Thank you for your 5 stars!
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