Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are stur... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementOne Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB
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Lisez les avis des autres
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information... Voir plus
L'entreprise a répondu
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and... Voir plus
L'entreprise a répondu
Our experience in the Bath store today was 'a breath of fresh air' from a retail point of view. Attended to by Will who was friendly, helpful and professional. As business owners ourselves we know how... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Bath
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Royaume-Uni
- 01225 465301
4,8
Excellent
287 avis
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Tracy of Neptune Bath was most helpful!
Tracy was most helpful and produced the beautiful cut glass wine glasses I was looking for.
23 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Really positive experience Lee and…
Really positive experience Lee and Craig were very helpful and polite when delivering 2 chairs can’t praise them enough
10 mars 2026
Avis spontané
Réponse : Neptune - Bath
Dear Justine, thank you for your kind feedback. We’re so pleased to hear Lee and Craig made your delivery such a positive experience and took great care with everything. It’s wonderful to know their helpful and polite approach stood out to you.
All my best,
Amy at Neptune Support Office
Excellent Service as always.
Excellent Service as always from choosing and ordering product in Bath Store to considerate delivery by Kyle and Jason. Thank you.
15 avril 2026
Avis spontané
Réponse : Neptune - Bath
Dear Sarah, thank you for your kind feedback. We’re so pleased to hear you had another excellent experience, from choosing your product in our Bath store through to the considerate delivery from Kyle and Jason. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Neptune is a first rate company in terms of service & product
Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are sturdy and attractive, and make a nice addition to my dining area.
9 avril 2026
Avis spontané
Réponse : Neptune - Bath
Thank you for your kind feedback. We’re so pleased to hear Kye and Callum delivered everything smoothly and handled the stairs with such care and efficiency. It’s great to know your new chairs are settling in well and adding to your dining area.
All my best,
Amy at Neptune Support Office
The service from Neptune has been excellent!
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information regarding its care . Would definitely use Neptune again !
8 avril 2026
Avis spontané
Réponse : Neptune - Bath
Thank you for your kind feedback. We’re so pleased to hear you had a great experience in our Bath store and that Nev and Evan took such good care of you on delivery, including getting your table set up and sharing care advice.
It’s wonderful to know everything went smoothly from start to finish.
We really appreciate your support and look forward to seeing you again.
All my best,
Amy at Neptune Support Office
The delivery men were superb- Steve and…
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and sorted it out with no fuss whatsoever. A credit to Neptune!
8 avril 2026
Avis spontané
Réponse : Neptune - Bath
Dear Natalie, thank you for your lovely feedback. We’re so pleased to hear Steve and Ryan provided such excellent service and were able to help resolve the issue with your order so smoothly. It’s great to know their professionalism and care made a positive difference on delivery day.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Always a pleasure
I love this store so much. The staff member I dealt with was very friendly and helpful and the products are such good quality.
28 mars 2026
Avis spontané
Réponse : Neptune - Bath
Dear Sophie, thank you for your kind words. We're so pleased to hear you enjoy visiting the Bath store and that our team made you feel welcome and supported. It’s wonderful to know you value the quality of our products too.
All my best,
Amy at Neptune Support Office
A very positive experience
We dealt with the Bath branch and had very positive experience. We found the staff to be efficient, helpful and knowledgeable, excellent communications channels made the whole process of purchasing a kitchen easy.
23 mars 2026
Avis spontané
Réponse : Neptune - Bath
Dear Tim, thank you for your kind feedback. We’re delighted to hear you had such a positive experience with our Bath team and that their knowledge and clear communication helped make the kitchen purchase process smooth and straightforward.
We really appreciate you taking the time to share your experience and hope you enjoy your new kitchen for many years to come.
All my best, Amy at Neptune Support Office
Beautiful store
Beautiful store, lovely helpful staff. Fab lunch sat outside also.
18 mars 2026
Avis spontané
Réponse : Neptune - Bath
Dear Liz, thank you for your lovely feedback. We’re so pleased you enjoyed both the Bath store and the time spent with us, including your lunch outside.
It’s great to hear the team made you feel welcome, and we hope to see you again soon.
All my best, Amy at Neptune Support Office
Perfect delivery of two high back bar stools…
Perfect delivery of two high back bar stools which was easy to track. Gentlemen who delivered them with care and adjusted the wooden legs for me. No wrapping to dispose of. Very pleased.
18 mars 2026
Avis spontané
Réponse : Neptune - Bath
Dear Carole, thank you for your lovely feedback. We’re so pleased the delivery process was smooth and easy to follow, and that the team took care to set everything up just right for you.
We hope you enjoy your new bar stools, and thank you again for choosing us.
All my best, Amy at Neptune Support Office
Another fabulous piece of furniture…
Another fabulous piece of furniture from Neptune. True craftsmanship as I’ve come to expect. Thank you!
12 mars 2026
Réponse : Neptune - Bath
Dear Lisa, thank you for your continued support. It’s fantastic to hear this latest piece has lived up to your expectations, and that the craftsmanship continues to impress. We truly appreciate you taking the time to share your feedback.
All my best,
Amy at Neptune Support Office
Our experience in the Bath store today…
Our experience in the Bath store today was 'a breath of fresh air' from a retail point of view. Attended to by Will who was friendly, helpful and professional. As business owners ourselves we know how important this is, he is a real asset to the company.
7 mars 2026
Avis spontané
I went to Bath Neptune unfortunately it…
I went to Bath Neptune unfortunately it is my nearest one I leave in Dorset. It is always very welcoming and friendly but it was the after sales that really impressed me. It was the Manager of Bath and Reading Store that helped me to me it isn’t just about buying lovely purchases it’s also about if you have any issue no matter how large or small they put them right I really respect that and would buy from them again and again. So big thank you Neptune.
17 février 2026
great range and helpful friendly staff
11 février 2026
Beautiful smooth silky touch
Beautiful smooth silky feel to the Albertine bedding set with a touch of classy subtle grey piping to the edges of the duvet and pillow cases.
12 février 2026
Disappointed
After waiting over three months for delivery when the items were delivered they took the packaging off outside in the lane which was muddy ( bear in mind I’ve got a drives and I paid extra for white glove ) they dropped a cushion that got mud all over it, have reported to Neptune, it’s been two weeks and they haven’t even bothered to reply, overall very disappointed. Certainly wouldn’t recommend or buy from them again.
😡😡😡😡
11 février 2026
Réponse : Neptune - Bath
Good afternoon,
We’re very sorry to hear about your delivery experience and apologise that the service did not meet expectations. The packaging should never have been removed in muddy conditions, and we regret that your cushion was damaged as a result.
I will ensure this is passed on to the relevant team and investigated further. Thank you for bringing this to our attention.
Kind regards,
Mia and the Bath Team
Tracey was extremely helpful
Tracey was extremely helpful, engaging and knowledgeable about the product we wanted to buy. We never felt pressured by her to buy anything and we had plenty of time together to make our decision carefully and slowly.
The Bath store is so well laid out, with plenty of opportunities to try out the furniture without any pressure to buy! The staff are very friendly and easy going! I would highly recommend this store. Thank you
5 février 2026
Avis spontané
Réponse : Neptune - Bath
Good morning Jo,
Thank you so much for taking the time to leave us your feedback.
We're happy to hear that you found our store well-organized and our team friendly. Tracey is a fantastic member of our team here and i am thrilled she made the experience a pleasant one for you!
Thank you for recommending our store and we look forward to welcoming you back soon!
Best wishes
Will
Incredible customer service
I’ve always loved Neptune as a brand and the Bath store has long been a favourite of mine, so I was so grateful for the wonderful service I received on this occasion, even though I wasn’t able to visit in person.
The team kindly took my order over the phone and made the whole process seamless. Bea and Hayley were incredibly helpful and thoughtful throughout and when my son came in to collect the items, he was looked after so warmly too. Every interaction felt genuinely personal, professional and caring.
It’s rare to experience such consistently high service across different touchpoints and it truly reflects the quality and ethos of the Neptune brand. Thank you for making it such a lovely experience. I’ll absolutely continue to recommend and support Neptune and look forward to my next visit.
23 janvier 2026
Avis spontané
Réponse : Neptune - Bath
Good morning,
Thank you so much for your incredibly kind review. We’re delighted to hear that Bea and Hayley, along with the wider Bath team, were able to make your experience feel so personal and seamless, even from afar. Creating thoughtful, caring moments for our customers is exactly what we strive for, so your words truly mean a great deal to us.
We’re very grateful for your continued support and recommendation, and we look forward to welcoming you back soon.
Warmest thanks,
Mia and The Neptune Team
It was the very helpful member of…
It was the very helpful member of staff, who did his utmost to find what I was looking for.
26 janvier 2026
Réponse : Neptune - Bath
Hi Gill,
Thank you for your kind words! We’re delighted to hear that our team member was able to help you find what you were looking for. We’ll be sure to pass along your feedback.
Warmest thanks,
Mia and The Bath Team.
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