Neptune - Canterbury Avis 

112
•
TrustScore 5 sur 5

4,8

Wincheap Road, CT1 3TY Canterbury, Kent, GB

•

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We purchased online 2 narrow side tables, a large coffee table and a small console table from the Edinburgh Range. We wanted the furniture delivered earlier than stated as we were moving into our new... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and ver... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Neptune in Canterbury designed and installed a kitchen for us. The whole experience was excellent from start to finish - Lily developed a design which works well practically and looks great, installat... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Accessoires de meubles
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon
  7. Magasin de mobilier de jardin

À propos de Neptune - Canterbury

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • Wincheap Road, CT1 3TY, Canterbury, Kent, Royaume-Uni

  • 01227 209 300

4,8

Excellent

TrustScore 5 sur 5

112 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(112)

2 209 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Quality and beautifully elegant.

We love Neptune and have purchased numerous items from them including more recently a whole kitchen. Some items can seem a little pricey but I have found the quality makes up for it. Our kitchen designer was Lily who was always on hand to answer any of our questions and was so patient and supportive throughout. We love browsing the Canterbury showroom for ideas and was there only yesterday buying some accessories!

19 avril 2021
Logo de Neptune - Canterbury

Réponse de Neptune - Canterbury

Thank you so much for your kind words Andrea - and it was lovely to welcome you back to the showroom this weekend after a long break! We are delighted that you are so pleased with the quality of our designs, and we know the kitchen will be at the heart of your home for many, many years to come. We will pass on your lovely words to Lily - thank you again for taking the time to write this review. - Mark

Noté 3 sur 5 étoiles

The service is pretty good

The service is pretty, good it took a good four months for our delivery and COVID was blamed but we were past the worst bit of it and for the branch to use “as you are aware that PPE is is the main reason for the delay” a bit annoying, fully agree that certain things take precedence over furniture and I have no issues with that but I don’t believe that was the reason.
It took four months for my order but I had to pay in full for the items in advance Why ? It’s not the first time that I’ve ordered form Neptune most of my furniture is from Neptune. I don’t have to do this when I order from other high end companies. I also had to chase the order on several occasions we were told our order would be 8 weeks and ended up four months and there was very little correspondence until I chased the order.
Love Neptune, but the customer service and the upfront payment for all goods even if it is a 16 week lead time needs to be addressed.

11 avril 2021
Logo de Neptune - Canterbury

Réponse de Neptune - Canterbury

Hi Colin,
Thanks so much for your feedback. I'm sorry about your experience so far but we are working on addressing your concerns. I'll ensure someone from Canterbury store contacts you to follow up and see if there is anything else we can do for you. Joe

Noté 5 sur 5 étoiles
Logo de Neptune - Canterbury

Réponse de Neptune - Canterbury

Hi Catherine, thank you very much for your kind review - it makes such a difference to the team to hear our customers are happy. I hope we will see you again soon! Best wishes, Laura.

Noté 5 sur 5 étoiles

Quality Service

Although my delivery was delayed due to Covid-19 the team at Canterbury kept me informed at all times and were professional through the whole customer journey. This was mirrored by the delivery team. Thank you.

4 avril 2021
Logo de Neptune - Canterbury

Réponse de Neptune - Canterbury

Hi Gary, thanks so much. I'm sorry your order was delayed, but it is great to see you were well informed by the Canterbury team and enjoyed our delivery service. We are really looking forward to welcoming our customers back to store, hopefully it won't be too much longer! Ellie.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus