Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Voir plus
Établissement
Changer d'établissementDrayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB
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The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service
We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Voir plus
Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Chichester
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Royaume-Uni
- 01243 904417
Demande des avis aux clients
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We visited the Chichester store on…
We visited the Chichester store on Monday looking for dining furniture. Gemma was fantastic with helping out & knew the products well. She really was a pleasure to chat to & emailed some quotes within the hour.
The store is a lovely place to visit, staff friendly & helpful.
We will be visiting again soon.

Réponse de Neptune - Chichester
A wonderful experience at Neptune
A fabulous shop with fabulous items and fabulous staff.
Have visited twice in the last few days and were served by Gemma & Debs who made us feel very welcome and even made us coffee!

Réponse de Neptune - Chichester

Réponse de Neptune - Chichester
Great design
Great design. Classic pieces with a modern twist that will stand the test of time. Exceptional customer service. If a furniture shop could be your favourite local pub, Neptune would be it.

Réponse de Neptune - Chichester
It is always a great experience
It is always a great experience, one of the reasons why we shop for household goods here, along with the sheer quality of everything we have purchased thus far.

Réponse de Neptune - Chichester
Neptune Spring/Summer recipes
Neptune Spring/Summer recipe demonstration with Becky Wilkinson
A lovely afternoon watching Becky effortlessly demonstrate 4 recipes and the best bit got to eat it too!
Hospitality of the staff is amazing too!

Réponse de Neptune - Chichester
Neptune Chichester Excellent
So many beautiful things about this store. It feels so homely for a start! We bought a new build property nearby and have been gradually decorating over the last couple of years. We ran out of steam and then discovered Neptune and their advisory service. Jenny at Neptune Chichester gave us a friendly fresh perspective and ideas for moving our home forward. We have since painted and added warmth to our lounge with accessories and artwork. It felt a bit indulgent booking a consultation appt but the experience was friendly, relaxed, fun and super helpful. And gave us inspiration to crack on with making our house a cosy home. Thank you Jenny and Neptune, you will be (and have been!) seeing a lot more of us!
Michelle and Spencer

Réponse de Neptune - Chichester
Becky Wilkinson Spring food event
Loved the food demonstration by Becky Wilkinson. Our first Neptune event and it was absolutely fantastic. Such delicious food and great recipes and also gave us some good ideas of what we needed from the store.
Hope to have many many more of these food demonstrations please!!

Réponse de Neptune - Chichester
Excellent service, lovely furniture.
We saw the cabinet in the Chichester show room. It was delivered within a week by a very helpful, polite and friendly duo who took great pains to place it exactly where we wanted it, on the first floor. Great experience. Thank you Nathan and Steve.

Réponse de Neptune - Chichester
Superb experience from start to finish…
We have just had our Neptune Chichester Kitchen and Utility room installed. We are over the moon with the finished result and cannot praise the team enough for their professionalism, helpfulness and attention to detail. Special praise therefore to the guys from Neptune Chichester
Misha the designer
Ian and Stuart the installers
Tom the painter
Ian the installation manager
The Anything Stone worktop team.
And the delivery team who were friendly and helpful
despite the challenging location.

Réponse de Neptune - Chichester
Neptune is a pleasant shopping experience. Staff are always knowledgeablNe and…
Staff are always knowledgeable and reply honestly to enquiries. Neptune products are not cheap, but I am pleased with the dining table and chairs I purchased. The time from order to delivery is fairly lengthy, but nothing is perfect...

Réponse de Neptune - Chichester

Réponse de Neptune - Chichester
Great service
I called the Chichester store to enquire about some ex-display side tables that I had seen advertised on- line and had the pleasure to speak to one of their sales team called Bethany . She was extremely helpful and suggested I come to store and take a look before purchasing. This I did with my husband and what a super experience we had ! We were greeted by a lovely lady called Debs who asked if she could help us and offered us a cup of coffee while we waited for Bethany to become free . We instantly felt comfortable and were able to have a browse around . Being in the throes of a house renovation we were looking for ideas and inspiration. When Bethany was free she greeted us warmly and showed us the tables we had come to view . We asked lots of questions regarding varying items and nothing was too much trouble for her . We ended up ordering and purchasing several pieces of furniture and felt confident in doing this with the service we were receiving. We also met Jenny another member of staff who was very knowledgeable and she helped Bethany process everything. My husband and I noted how informative they all were and obviously knew their products along with being warm and friendly but still professional. We had such a positive experience and will definitely be making future purchases in store with them instead of online and are looking forward to returning again soon!

Réponse de Neptune - Chichester
We had prior notice of delivery time…
We had prior notice of delivery time which was very helpful. Our delivery was on time. The two guys were friendly and efficient assembling our new bed and taking away the packaging.
We are of course delighted with our purchase.

Réponse de Neptune - Chichester
Mirror mirror now on the wall
Great service and a very warm welcome with coffee in the showroom. Great range of products and we are very happy with the Bembridge mirror. Speedy delivery to store and easy for us to collect.

Réponse de Neptune - Chichester
Super Customer Service
Went to purchase a Suffolk chopping block, great service as usual, it's lovely to take as long as you need without any pressure to make a decision and the help and advice offered along the way. Thank you

Réponse de Neptune - Chichester
Beautiful chair
Really happy with the armchair we ordered, it fits beautifully in our home and is very comfortable.

Réponse de Neptune - Chichester
All the staff in the store are always…
Helpful Staff
All the staff in the store are always friendly & helpful no matter how big or small your purchase or collection.

Réponse de Neptune - Chichester
Staff always extremely welcoming
Staff always extremely welcoming, personable and very helpful 😊

Réponse de Neptune - Chichester
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