Neptune - Chichester Avis 

Very helpful and friendly staff, followed up with fast, well packaged delivery

Neptune phoned with a date their van was in the area - but we were away then so they arranged for UPS to deliver before our holiday which was in 5 days time. Nothing from UPS on day 3 so I phoned the Neptune store. I was told the UPS tracking number was incorrect and that I would be contacted when they knew more. Asked to speak to the Neptune delivery team and was told that wasn’t possible - strange as I found the number online! Day 4 came with still no information. I eventually got through to the delivery team who still couldn’t tell me when the order would arrive. 5 minutes after I put the phone down on them, UPS turned up: no warning at all. Neptune said that the order had arrived before my holiday so all was well - but they failed to address the multiple calls I had to make to try to ensure I was actually in for the delivery. Not a great experience and certainly not the premium service I would expect from Neptune.

Jemma was really knowledgable and helpful

We have just finished having our wonderful new Neptune kitchen installed and couldn’t be happier!

The whole process from beginning to end has been smooth and as stress free as possible.

The whole team at Neptune Chichester have been absolutely incredible.

The process started with a visit to the Chichester store where we instantly fell in love with the Suffolk kitchen. We wanted a quality kitchen built to last. We were greeted by Kinga who was so friendly, helpful and knowledgeable explaining the complete design process to us. From there we had several home visits where the talented designers Katy & Sophie reviewed our existing kitchen space and listened to what we wanted. Katy and the rest of the design team came up with a really clever layout working with our complex split levels and existing door access. Such attention to detail really has made a difference ,
making the space flow so much more than it did before and hiding the inevitable kitchen clutter out of sight.

Ian Williams the installation manager was really great, communicating with us throughout the entire process, and with lots of home visits to ensure everything happened on time and in the correct order. Thank you so much Ian.

Our kitchen installer, Ian Woodward, along with Stuart are so skilled! Their workmanship is absolutely superb. They had their challenges in our period house with such an uneven floor but boy did they deliver! Polite and friendly they were both fab. Thank you guys.

My thanks also go to Katy, Jo, Jenny and all of the rest of the team in Chichester for their patience ( dealing with my numerous emails and phone calls!) kindness and professionalism throughout the whole process. Nothing was too much trouble- what a team!

The end result is a beautiful kitchen that will be enjoyed for years to come. It’s a joy to be in- thank you

An amazing afternoon at Neptune Chichester with Hawthorn and Hoe. Being shown how plant up an autumn pot. Fantastic personal advice. Staff are so lovely, attentive and friendly. The location is so beautiful too! Fantastic event thank you Neptune.

We particularly enjoyed the upselling in the shop with Pimm’s and cookies! But seriously, we love our armchairs and the service throughout has been second to none.

Wonderful shopping experience, we went looking to help us make a choice between two different styles of sideboard. The staff couldn’t have been more helpful and willing to share their product knowledge. Thank you very much appreciated

Great customer service in the Chichester Branch and very good communication following my order for a custom painted bed. The delivery men were excellent. Thank you.

Design and layouts are superb, loved visiting the showroom

For the second day running …..Fantastic service today at Neptune Chichester …
Thank you Kinga for all your help … so many decisions simplified !!!!
Very much looking forward to receiving my new purchases !!!! X

Great experience with Neptune. Bench looks great in our entrance way. It is well made & delivered as promised.

We recently bought a dining room table, a coffee table and console from Neptune Chichester. We were welcomed and given extremely helpful and super friendly service ( Andie) We thoroughly enjoyed our experience and will most definitely be returning for other items. Our new favourite store.

Very welcoming and knowledgable staff, glad I bought from shop as had excellent advice

We came in today and purchased two lovely pictures. As always, the service in this branch was excellent . Kinga and Debs could not have been more helpful. They went out of their way to package both items beautifully. Thank you both so much! 😊

Very helpful staff at the Chichester branch.
Delivery was on time and very helpful delivery men.

Wonderful shopping experience. Felt comfortable to browse without pressure. Staff were attentive and helpful.

Brilliant team extremely helpful and friendly. Would highly recommend visiting the team at Neptune for ideas and solutions for your home.

I would like to thank all the ladies that helped my workshop experience for Floral Table Scaling an absolutely delightful experience. Also the goody bag was very much appreciated !! I’ll be back very soon for more delights ..
Robbie Gethin

Fabulous tablescaping and floral arranging yesterday at Neptune Chichester. What a venue! Welcomed with a coffee and chat in the gorgeous outside space then a very enjoyable couple of hours making a stylish meadow box table decoration. Everyone was so helpful and fun too! Would recommend to anyone. The showroom is delightful for browsing and apart from grabbing lots of interior decorating ideas I bought something from the reduced table!

We fell in love with Neptune design and quality several years ago. Since when, like moths to the flame, we keep going back to buy (way more than we need). We know we can buy online but we keep returning to the Chichester store (which is some way away) because we are made to feel so welcome - it's like visiting family. And because everyone is so helpful with their advice, and efficient with their execution. Top marks to them, well earned !