Neptune - Edgbaston Avis 

167
TrustScore 5 sur 5

4,8

16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they... Voir plus

Noté 5 sur 5 étoiles

Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks

Noté 5 sur 5 étoiles

Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin de mobilier de jardin
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon

À propos de Neptune - Edgbaston

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • 16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, Royaume-Uni

  • 0121 437 4137

4,8

Excellent

TrustScore 5 sur 5

167 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(167)

2 244 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

What a great store

What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they offered drinks for us and the dog and dog treats. Also as it’s one of Neptunes largest stores they carry the full range which the smaller stores can’t.
A big thank you to Michelle, Georgia and Karen.

9 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Experience

Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks

26 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Anore and Liam - top service quality!

Anore and Liam arrived on time after calling to let me know of their arrival time.
Very professional and courteous.
Excellent service all-round.
As always, Neptune products were high quality also.

29 juillet 2026
Avis spontané
Logo de Neptune - Edgbaston

Réponse de Neptune - Edgbaston

Thank you for your wonderful feedback! We are so pleased to hear that our delivery team provided such professional and courteous service, and that you are happy with the quality of our products. Best wishes Jo

Noté 5 sur 5 étoiles

This store is perfection

This store is perfection. I wanted to purchase every item. Karen the sales advisor was brilliant, gave me every bit of information I needed and helped me with my order from start to finish. Thank you.

4 juillet 2026
Avis spontané
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Réponse de Neptune - Edgbaston

Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed your visit to our store and that our sales advisor provided you with such excellent service. We appreciate your kind words. Best wishes Jo

Noté 5 sur 5 étoiles

Returning an online order

Fuss free return of an online order.

9 juillet 2026
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Réponse de Neptune - Edgbaston

Dear Claire, we're so glad to hear that your online return was a fuss-free experience. We truly appreciate your positive feedback!

All my best,
Amy at Neptune Support Office

Noté 5 sur 5 étoiles

Perfect experience

I’ve just finished the purchase journey for my new kitchen with Lucy at the Birmingham store, and the whole experience has been faultless.

She was responsive, detailed, thoughtful and, most importantly, never pushy. She was there when I needed her, incredibly helpful throughout, and gave me the space to come to my own conclusions, whilst being utterly knowledgeable and reassuring.

I couldn’t be more pleased, and I really can't speak highly enough of the whole experience. I’m so excited for the kitchen to be installed, and have no doubt that what I’m getting will be exceptional and made to last for years.

6 juillet 2026
Avis spontané
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Réponse de Neptune - Edgbaston

Hi Alexandra, thanks for sharing such a lovely review, I'll be sure to pass on your kind words to Lucy. I'm glad you are pleased with the service and we too are looking forward to installing your kitchen, I'm sure it is going to look gorgeous!! Best wishes Jo

Noté 5 sur 5 étoiles

Great products

Great products, easy to order.
You know exactly what you are getting with Neptune. Top quality.

28 mai 2026
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Réponse de Neptune - Edgbaston

We're so happy to hear you appreciate the quality of our products and found the ordering process easy. Thank you for your kind words! Best wishes Jo

Noté 5 sur 5 étoiles

Purchased new dining room furniture and…

Purchased new dining room furniture and advice, service and quality of products exceeded expectations. TJ and Lucy at the Birmingham store helped throughout the order, delivery and after sales process. Highly recommend. Susan and Alan 👍

23 juin 2026
Avis spontané
Logo de Neptune - Edgbaston

Réponse de Neptune - Edgbaston

Thank you for your wonderful feedback! We are so pleased to hear that your experience, from advice to the quality of your new dining room furniture, exceeded your expectations. It's fantastic to know that our team provided excellent service throughout. Best wishes Jo

Noté 5 sur 5 étoiles

Another excellent service from Neptune

Another excellent service from Neptune , saw beautiful dinning chairs in the Edgbaston store , armed with measurements order them on line.
This store is amazing and make you feel as if it’s home from home , so friendly and welcoming - I only went in the buy paint !

My chairs arrive delivery staff so helpful , and friendly too - thank you .

17 juin 2026
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Réponse de Neptune - Edgbaston

Hi Tracy, we're so happy to hear you had another excellent experience with us! It's wonderful that our store felt like home and that our team was friendly and welcoming. We're also glad your dining chairs arrived safely and that our delivery staff were helpful. Thank you for your positive feedback. Best wishes Jo

Noté 5 sur 5 étoiles

Neptune, Edgbaston

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining table and eight carvers. There was a super deal on the shingle painted Wardley chairs.

5 juin 2026
Avis spontané
Logo de Neptune - Edgbaston

Réponse de Neptune - Edgbaston

Hi Susan, we are so pleased you enjoyed your visit to our store. It's wonderful to hear our team provided helpful advice and that you found beautiful pieces for your home. Thank you for your kind words. Best wishes Jo

Noté 5 sur 5 étoiles

I always go to my local Neptune store…

I always go to my local Neptune store in Edgbaston as the quality of the service is excellant along with the store layout and quality of the displayed merchandise and furniture . I am never disappointed and always leave with a purchase and lots of ideas for my home .
My recent trip I went in to purchase paint and came home to order 4 new dinning chairs ! .
The quality of service in store and on ordering on line was great with quick call from Swindon to arrange delivery .

24 mai 2026
Avis spontané
Logo de Neptune - Edgbaston

Réponse de Neptune - Edgbaston

Hi Tracy, we are so pleased to hear about your consistently positive experiences at our store and with our online service. It's wonderful that you always find inspiration and quality items for your home. We truly appreciate your kind words about our team and the efficient delivery process. Best wishes Jo

Noté 5 sur 5 étoiles

Wonderful shop and Wonderful staff

Myself and my husband visited Neptune
On a Saturday morning. The ladies
Mo and Harpree were very welcoming.
Helping us in Every way possible. It was a pleasure to shop at the Edgbaston shop. We were even given a lovely cup of coffee. By the lovely ladies.
Thank-you so much.
Look forward to seeing you both again
KIm and John Barron. REDDITCH.

9 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Gorgeous products and great service

Gorgeous products and great service. Shout out to TJ at the Egbaston store who has been so helpful during a recent house project, she’s really helped us redesign part of our house, with creative ideas to achieve a result we absolutely love.

2 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I regularly shop here

I regularly shop here, at least once a month, and I wanted to take a moment to share how wonderful my experience has been, especially thanks to Harpreet Karen.

She is incredibly friendly, professional, and has such great taste. Her recommendations are always spot on, and she genuinely makes shopping an enjoyable experience. Even when I don’t plan to buy much, her positive attitude and helpful advice often encourage me to pick something up.

As someone who runs a business myself, I truly understand how valuable a team member like her is. She is a real asset to the company, and I sincerely hope she is recognised for her excellent work.

Thank you for consistently providing such a pleasant shopping experience

14 avril 2026
Avis spontané
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Réponse de Neptune - Edgbaston

Dear Fatemeh, thank you for your thoughtful feedback and for your continued support. We’re delighted to hear you consistently enjoy your visits and that Harpreet has helped make your shopping experience so positive. It’s especially lovely to hear how much you value their approach and guidance.

We really appreciate you taking the time to share this, and your comments will be passed on to the team.

All my best,
Amy at Neptune Support Office

Noté 5 sur 5 étoiles

Wonderful trip to Neptune in Edgbaston…

Wonderful trip to Neptune in Edgbaston today, we were made extremely welcome by Karen and her colleagues.
Lovely coffee and then enjoyed a leisurely shop over the three floors.
All merchandise is creatively and beautifully displayed
Well done Edgbaston Neptune, we will be back!

1 avril 2026
Avis spontané
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Réponse de Neptune - Edgbaston

Dear Sarah, thank you for your lovely feedback. We're delighted to hear you enjoyed your visit to Edgbaston and felt so warmly welcomed by Karen and the team. It’s wonderful that you were able to take your time exploring the store and enjoy the displays along the way.

We really appreciate your kind words and look forward to seeing you again soon.

All my best,
Amy at Neptune Support Office

Noté 5 sur 5 étoiles

I love my artichoke ornament

I love my artichoke ornament. Neptune sells amazing, always good quality, products.

29 décembre 2025
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Réponse de Neptune - Edgbaston

We're happy to hear that you love the artichoke ornament! We appreciate your kind words regarding our products' quality. Thanks for the feedback!

Noté 5 sur 5 étoiles

Friendly and welcoming staff

Friendly and welcoming staff. A fantastic place to see and experience the quality of Neptune's product range.

24 décembre 2025
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Réponse de Neptune - Edgbaston

We're so glad you found our staff friendly and welcoming! It's fantastic you enjoyed experiencing the quality of Neptune's products. Thank you!

Noté 5 sur 5 étoiles

Always a pleasure to deal with Neptune…

Always a pleasure to deal with Neptune - friendly, dependable staff and quality goods.

26 décembre 2025
Logo de Neptune - Edgbaston

Réponse de Neptune - Edgbaston

Hi Meryl, We appreciate you taking the time to leave us such a great review! We're so glad our team and products meet your expectations. We are looking forward to your next visit to the store.
Caroline and The Edgbaston Team

Noté 5 sur 5 étoiles

Felt like welcome and valued customers today.

We popped into Edgbaston Neptune on this gloomy day today. However, the greeting from Karen was very warm and welcoming. Even our little dog got a friendly greeting and a treat! we love Neptune, but it’s a bit of a jaunt to get there, but a visit like today always makes it worthwhile with the service being the icing on the cake. We wanted to purchase a few items that were not available in store, so the staff kindly put an order through for us. We had a very happy experience browsing this beautiful store, interacting with the very pleasant staff; Karen, Harpreet and Khotan and making a purchase which we are looking forward to receiving via delivery. Thank you Neptune Edgebaston, you set the bar high today fortunately for us : )

18 décembre 2025
Avis spontané
Logo de Neptune - Edgbaston

Réponse de Neptune - Edgbaston

We're happy to hear that you enjoyed your visit to our store! It's great to know that our service made your trip worthwhile and that you felt welcomed. We appreciate your kind words and are so glad we could assist with your order. Thank you for your positive feedback!

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