Nerds2u Avis 

To sum up: Poor communication, unprofessional, blamed me for their mistakes, could not complete the job within the agreed time frame and refuse to refund me for work they did not do.
Contacted Nerds2u to replace the keyboard on my laptop as the manufacturer said it would take two weeks and I need my laptop for work. I was originally told it would cost £160 (£80 up front and another £80 upon completion) they would pick it up on the Tuesday and return it within 3 days.
They asked me to send a photo of the model number to them so they could be sure to get the right part. I obliged and then quickly looked up the model number myself and realised it was giving me results for the wrong laptop. I quickly contacted the technician and said that it was giving the wrong model and reiterated which model I needed. They assured me they would double check.
I was contacted Tuesday morning to say the keyboard hasn’t arrived so they won’t pick up the laptop because they wouldn’t be able to get it back to me same day if they did. Later that afternoon I was told the keyboard did arrive so they can pick up the laptop and bring it back to me that evening.
When the technician arrived he again repeated he’d bring it back that evening. I offered that if it got too late and he couldn’t bring it back that evening I would be in before 12:30 the next day and so then would be fine too. As the tech left I noticed he was on a Santander bicycle which didn’t strike me as the safest way to transport a laptop especially considering the companies own twitter account had suggested that even the vibrations from shouting could degrade hard drive performance let alone a cheap bicycle suspension! This aside I was pretty happy that I would get my laptop back with a brand new keyboard within 24 hours – admittedly, much quicker than expected.
At 11am the next day I had received no communication from nerds2u about the status of my laptop. Unsure as to whether they would be dropping the laptop off before 12:30 as we’d discussed I decided to send a text. I received a reply fairly quickly saying they would call and update me within the hour. It was four hours later when they called and I had packed, got the train to Norwich and checked into the hotel I was staying in for the night. The only update relayed to me then was that they were going to sit down and take a look at it now. This was a shock as they clearly had no intention of sticking to the time they had stated the day before. Nevertheless it was still within the initially agreed 3 days. I told them I would not be home later (I was in Norwich) but if they were able to return it, my partner would be in that evening.
An hour or two later I received another phone call telling me that it turns out they had ordered the wrong keyboard (the one for which the model number I told them was wrong) and they would have to order the correct one.
I receive no communication on Thursday and on Friday morning (now three days after they collected the laptop) I decided to ask for an update. After an hour I received a response letting me know they were working “Super hard” on the problem ad they will call me really soon. After 3 and a half hours I had still heard nothing so decided to contact them and ask them to bring my laptop back today whether the keyboard was replaced or not as it was beyond the agreed upon time and I need it for work.
The keyboard was returned Friday evening and to my surprise in an even worse state than I gave it to them in. More keys were missing and where as I had been keeping the keys that had fallen off and placing them over their buttons to make it easier to type, these had been discarded. When asking for a refund I received a sour response claiming that they don’t work for free and that they were doing 4 other jobs whilst doing mine. They claimed it was not their fault they ordered the wrong keyboard and I should have been more patient.
I still have not received a refund and the company has become non-responsive. Please do not use this company. There are plenty of same day service shops in London and I implore you not make the same mistake as I in choosing the apparent convenience of collection and drop off.

Great service, fast and knowledgable, I’d highly recommend if you’re having problems
With your PC

My aged Mac stopped working Wednesday morning. By Thursday night, It had been collected, repaired and returned. Very satisfied customer.

Dear Sirs,

Service levels were excellent, professional, polite and knew his stuff.

Thank you very much.

Regards

Stella Zenios

Exceptional service. Will be using again

These guys are awesome. I cracked the screen on my touchscreen laptop and so many repair shops told me that it was either impossible or too risky to fix. Nerds2u didn't even question it. Picked it up this morning, fixed it, and dropped it back to me over an hour early. I can't praise this service high enough.

Excellent service. Came out within an hour and got my business computer back up running with 4 hours. Will definitely be using Nerds2u again if I have any problems.

Very fast and efficient service! The change of hard drive was done professionally and quickly - took approx. 1 hour. Very polite staff.

Will order again once the need arises!

The payment has gone through your to your bank from Mr David bruty rent today

Sukky dealt with our home wi-fi issues and sorted it out. He was on time, responsive and knowledgeable. Patient and professional. When we needed an extra extension cable, he went out and bought it on the spot to sort things out.

Would recommend without reservations.

Had a problem with my networking and MTD software link. Took a while to sort out but now resolved. Would recommend and would use them again.

These guys were great.
Picked up my mobile and dropped it back at my home.

Super polite and helpful and fixed my mobile noone else wanted to repair within a couple of days.

I would recommend them 100%

thanks again!

Susanne

Very friendly service with no delays are extra charges

Very Satisfactory service and on time delivery

Excellent service,realible and punctual

The engineer was very polite and professional and even offer much more help than asked for , also the prices are very transparent and affordable

Brilliant service. Very efficient and professional. Communication was great. Would recommend to friends and family.

Would prefer to give this company no stars. Engaged them to extract highly sensitive data from a portable drive which had begun to malfunction. Initially I thought they were actually doing the work and they even took my back up portable drive to provide an additional copy of The information should the first one not be accessible. Demanded money for job before it was complete after which I found out the first drive had mysteriously been wiped. Spent a month trying to get them to return my back up one to be told, someone will drop it off, sorry been away, mother in hospital, aunt in hospital, sorry they posted it between themselves , then they hadn't. Then surprisingly suddenly it was posted again next day delivery but, they have no receipt for postage and it would seem the post office apparently didn't provide a tracking number. They have lost all of my personal information, photographs of my children with their father before he died, medical records, finance information basically everything. They can't even get their lies straight between them. Been promised a refund (yet to arrive) and compensation -although how you can put a value on their incompetence I have no idea. Now waiting for the excuses as to why they haven't paid. And outcome of complaint to ICO for breach of GDPR.

As a further update to add insult to injury one of the staff members has threatened my autisic children with the police by falsly claiming that my son is going to find a gun or knife and kill them.

Amazed by the simplicity of ordering the service and its quality! The customer service was very helpful in reassuring me that everything will be fine with my laptop and that I would only need to switch the keyboard (I had spilt some coffee on it). Pickup and delivery went really smooth and fast - will use the service again if needs be!