Newbury Building Society Avis 

This was a two year update on the mortgage and it was extremely straightforward and unstressful/

Lewis was very helpful and efficient. He did everything I wanted while I waited. I couldn’t have got better service anywhere.
All the staff at the Alton branch are very nice.

Just extended our existing over 70 years age mortgage -without any hassele.
perfect mortgage for people who doesn't want to pay off their existing mortgage.very reasonable rate than their competitors.

Excellent building society: quick to respond to a mortgage application; more flexible than the large lenders; very approachable with nice UK based staff to speak to; caring in their communications. I highly recommend Newbury BS.

Fantastic service. Staff friendly and incredibly efficient compared to other banks.

We opened a Senior Account at the Wokingham branch. Ritu took us through the process in a very professional manner and answered all our questions. We were made to feel comfortable and welcome.....no rushing or pressure in any way.....lovely.

I’ve just finished a remortgage with equity release through Newbury Building Society. The process took far longer than expected (around 10 months), but the delays were entirely down to an incompetent conveyancer, not Newbury. Newbury were excellent from start to finish: clear communication, quick responses, and a genuinely supportive team who kept me updated and did everything within their control. Despite the challenges caused by the conveyancer, Newbury made the experience as smooth as possible. Highly recommended.

Absolutely amazing company, very friendly and helpful and some off the best rates available

Prompt reply with straightforward and helpful advice, as I'd expect from the Newbury

We were seeking a mortgage on our existing house and were put in touch with Newbury. We've had an excellent service from them. They have communicated clearly and concisely, and responded promptly to any issues or queries that we raised. We really couldn't fault them.

Difficult to open account.Put my national insurance number in a dozen times ,with gaps , without gaps,large text, small text, but to no avail?Most user unfriendly so i just gave in eventually.

Remortgaged with them and the whole process from the first phone call was efficient and customer focused. They provided a very competitive product plus they also liaised seamlessly with the solicitors (Taylor Emmet) who acted on behalf of both parties. All in all very good.

Everything was as expected from a professional organisation. No complaints

In the Andover branch it really depends on the member of staff who helps. The vast majority are really good at their job. However, there is one member of staff who really needs more training when it comes to customer service and dealing with bereavement cases, especially when the branch staff have not provided the correct information to the customer It took 3 trips into the branch before I could close an account. Unfortunately due to her conduct we decided to close the account, withdraw all the funds and invest in another building society.

We took out a discounted tracker mortgage with NBS in December 2024, and our experience since then has been deeply disappointing. Despite two base rate cuts totalling 0.5%, NBS has only passed on a fraction of that to mortgage holders. This feels like selective profiteering, they benefit from the full reduction in their own borrowing costs, yet choose how much (or how little) to pass on to customers.

What’s worse is that savers have been hit just as hard - they’ve slashed savings rates aggressively. So, they’re squeezing customers at both ends. I've held mortgages with several providers before, and I’ve never encountered one so reluctant to treat customers fairly when rates fall.

To their credit, we are able to overpay up to 20% annually without penalty - and we’re taking full advantage of that. We’re making aggressive overpayments purely to avoid paying NBS any more interest than we have to.

In stark contrast, our previous mortgage with First Direct was straightforward, transparent, and honest. The difference in customer experience is night and day.

We would not take another product with NBS, and I’d advise others to look carefully at how your lender treats customers after you sign the paperwork - that’s when it really matters

Personal banking. The way it should’ve done. Yes the app and online is a bit backwards, but I think it’s deliberate to keep personal banking. If ever I have an issue the store can sort it out quickly I never feel out of place by popping into the store

A personal service ……you can speak with a person in branch. Online is of course also available. Nice combination!

My appointment with Ritu on opening my account was delightful very courteous and professional. to be treated as a human being by a human being was my highlight rather than being dictated to by a machine and AI. to some of us service and personal communication is more important sometimes than the best rates rather than being treated as a number.

I've dealt with Newbury Building Society for 45 years and my experience has been consistently excellent - personal and efficient. It feels as if it takes its place as a local Building Society, seriously. The possible face to face or telephone contact is always helpful and friendly.

My wife and I have been members virtually since the time we moved to Didcot over 28 years ago and in all thar time we have never felt unwelcome or had any bad experiences. Quite the opposite in effect - always a warm welcome and friendly/ professional advice. Your interest rates are fully up to and in most cases exceed your competitors so very well done. Always a pleasure to walk into the Branch especially in your new premises which are a step change from the old ones! Well done.