Newcross Healthcare Avis 

Réponse de Newcross Healthcare

12 avr. 2024

Thank you for sharing your feedback regarding your recent application experience with Newcross Healthcare. We sincerely apologise for the frustration and stress you have encountered throughout the process. We understand the importance of effective communication and providing a smooth and efficient application journey for all our candidates.

We are sorry to hear that you have experienced delays and a lack of response after your interview. This is not the level of service we strive to provide, and we are disappointed to learn that your emails have gone unanswered. We understand that this has caused significant inconvenience and has impacted your ability to secure additional shifts.

We assure you that we take your feedback seriously, and we are committed to addressing the issues you have raised. I will send you a request for further information so that we can investigate this matter thoroughly to identify the breakdown in communication and take appropriate action to prevent similar situations from occurring in the future.

Regarding your access to the training platform, we apologise for the difficulties you have faced. Our online learning and recruitment teams will be notified of your situation, and once we have had a response for further information, we will ensure that your access is resolved promptly. We understand the importance of completing the necessary training modules and signing the contract in a timely manner.

We also understand that you have been waiting for a considerable amount of time, and we apologise for any financial strain this may have caused. We appreciate your patience and understanding during this process. If you would like to discuss your concerns further or require any assistance, please let us know, and we will prioritise your case.

We empathise with your frustration and disappointment, and we deeply regret the negative experience you have had. We value your feedback, and we will use it to improve our communication and application processes moving forward.

Once again, we apologise for the inconvenience and stress you have experienced. We appreciate your interest in joining Newcross Healthcare, and we hope to have the opportunity to rectify the situation and provide you with the service you deserve.

Réponse de Newcross Healthcare

27 mars 2024

Hello Scarlett,

Thank you for taking the time to share your feedback. We understand the importance of maternity pay and want to clarify our policy regarding statutory maternity pay.

As a company, we adhere to statutory regulations and pay statutory maternity pay to employees who qualify under the established criteria.

While we empathise with your situation, we want to reassure you that our policy is applied consistently to all employees who meet the necessary requirements of statutory maternity pay.

If you wish to find out more about eligibility for statutory maternity pay, you can find out more by visiting the government website at https://www.gov.uk/maternity-pay-leave/eligibility.

In regards to communications, we have a dedicated live chat team who are available between 6am - 10pm, 365 days of the year. You can contact them via the app under help and support, where one of our experienced team will be ready and available to assist you. Additionally, we offer the option to call 24 hours a day for all queries that require an immediate response.

Réponse de Newcross Healthcare

27 mars 2024

Thank you for bringing to our attention the concern regarding the availability of shifts. We understand the importance of consistent work opportunities for our dedicated carers and nurses.

At Newcross Healthcare, we've been actively working on expanding our partnerships with NHS trusts, charities, and private providers across the UK. This strategic expansion is aimed at supplying staff to a broader network of healthcare organisations, thus creating increased opportunities for shifts in the upcoming weeks. We want to assure you that your feedback is incredibly valuable, and we're committed to ensuring that our staff have ample opportunities to contribute their expertise and care within our network.

Due to recent and significant new client wins that we expect to commence imminently, we anticipate a rise in available shifts in the near future. We truly appreciate your patience and dedication during this period of transition and growth.

We have sent you a request for more information so we can better understand the challenges you are facing and work towards a solution. Please know that we are committed to addressing any issues promptly and providing you with the support you need to succeed.

We look forward to your response and will do all we can to find a resolution.

Réponse de Newcross Healthcare

27 mars 2024

Thank you for sharing your concerns. We value your feedback and are committed to ensuring that your experience with Newcross is positive and fulfilling.

We have sent you a request for more information so that we can better understand the challenges you are facing. Our team is dedicated to supporting you through any difficulties and finding a resolution that meets your needs.

Please be assured that your satisfaction is our priority, and we are here to assist you.