Newcross Healthcare Avis 

Newcross provides a supportive working environment with well-trained staff who are competent and professional in their roles. The administrative teams are helpful, approachable, and provide good support whenever needed. Overall, my experience has been positive, with good communication and assistance from the team.

Jyoti did a great job, fast response and very patient.

Today, I received a call back. I look forward to your review of the timeline of events and your response.

I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge waste of all the application process, mandatory training etc. staff are unhelpful. Would not recommend. I’ve been available every weekend and ready and willing to work.

They have good organisational culture and diligent staffs.

Newcross healthcare from a service user perspective.
The good points
- some care staff are amazing and go above and beyond to care for me
- they have a larger pool of carers if they need cover- but often turn up with little or know knowledge about you

The bad
- The Karivo app is awful and makes it harder to look at notes, and medication, there are frequent mistakes that seem to take an age to resolve.
- Their recruitment process leaves a lot to be desired- people turning up with absolutely no idea how to interact (eg. Like anyone else!) with me, and talking to me as if I am a dementia patient. Leaning over me, not asking consent, on their phones, trying to do as little as possible, and to not speak to me. (Not everyone, but too many)
- no training on the social model of disability and / or how to work in complex situations- whether that is medical or practical. Often carers will not listen to me. Conversely, they need a lot of support from myself as a service user and other staff to complete basic tasks. This is a hard combination for me and takes a lot of energy!
-I have had carers who for example, cannot fill a MAR form, cannot get liquid meds ready- and who are looking for the “colour” of the medicine box, instead of looking at the label. Meds have gone missing and it is not deemed important
- I do not blame the carers for this, but the lack of in person training, mentoring and support that should be provided.
- sometimes carers just need support and not fear of criticism eg. Don’t want to ask the office for help etc
- carers cannot be sick, (!)and are given no support from the office to cover their shift, short notice cover is extremely difficult, and staff do not get any care/ understanding
- online training is set at a ridiculously low level and no other training is given that goes anyway to be adequate, preparing staff to manage medical crises, etc
- mistakes are not addressed, staff are criticised and not supported. Gross mistakes/ behaviour are conveniently skirted around, especially if they want a certain staff member to remain in place for the rota.
- carers and myself that speak up are labelled as “demanding “ or “difficult “, despite my best efforts to train their staff and make my package work.
- office staff are disconnected from what is happening, when my package was taken on by NC , we were promised more support and oversight from nursing / office staff this has not happened. Again, leading to more strain on my existing staff members and myself.
- they don’t answer the phone sometimes and you can go around a merrygo round of voicemail/ missed calls. Messages are not always passed on.

Conclusion;
If people have had care agencies in the past to be honest these types of issues are all too familiar. We often manage “despite” NC not because of their support.
If you are lucky to find some good staff then you can get through- but don’t expect more from NC - they are all talk and no action regarding long standing issues.

This is obviously only my perspective, but I have never heard of NC be spoken about, in any more positive terms, by those who work for or use their services.

The steps are simple and easy to follow and the chat system is also quick and helpful

Always ready to listen to and give you the assistance needed

Very friendly and approachable, willing to help out and polite.

Very quick response and supportive staff (Henry&James)

When I joined, I joined to do supported living work, they were aware of a health issue that deteriorated, and I am about to be shown the door which I consider to be unfair as I have had excellent feedback from the three clients I have worked for over the past twelve months.

I’m so excited to join newcross healthcare, their application process was so amazing.
All there admin departments are very supportive and welcoming

I have had an absolute waste of time with this company. DO NOT BELIEVE bots 5 star reviews. Tried to register and got through to interview stage. The company had all my work history and knew I did not meet their 'policy' of 6 months care/support work within the last three years ( I had ~3 months lately, but more years prev). That is fine. My question is, if you knew beforehand that I did not qualify, why let me book an interview then waste my time pretending to have one? Even before this, they have a very incompetent compliance team that are not clear on what they want from you. Over relying on AI to read cvs and tell them what to do. If you have no work stop wasting our time. They could have easily looked at my work history and say, not sufficient, please bring more before interview; if not cancel it.

The support team is very supportive

Lack integrity, high decrimination, bias and abuse of staff. Would not recommend them for anyone.

very helpful, persisted till got the requested information

I was giving an excellent attention

The support is very professional and helpful

Quick response