Great product that gave us exactly what we wanted, which wasn't traditional bi-fold doors. The ability to separate each piece is great, it looks really smart and the system was installed with no issue... Voir plus
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Lisez les avis des autres
I needed replacement hinges for my swing and slide doors that were installed over 10 years ago. I contacted New Wave Doors, I dealt with Claire who was fantastic and sent me replacements despite the h... Voir plus
Our New Wave Patio Doors were installed sometime ago but unfortunately one door needed to be repaired and I contacted New Wave to ask if they could help with spare parts we needed for our window re... Voir plus
Very poor customer service. We reported a problem about door in July. They promised to fix in few days . Now writing in Sep that they will look at this in October . Very disappointing. We kept th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Coordonnées de contact
18 Clothier Road, BS4 5PS, Brislington, Royaume-Uni
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4,4
Excellent
587 avis
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Les gens ont aussi consulté
Great until they’ve had your money off…
Great until they’ve had your money off you! Very poor after sales service. Been waiting for over a month for a reply from customer services as our doors need adjusting and at worst we are unable to close them on occasion. Chased up and finally got a reply to say we are on a “waiting list”. A week later on from this reply still not heard anything.
Was hoping to be able to recommend them to some neighbours and our builder, but sadly this experience of after sales support means that I would not recommend them at all. Wish I had got standard bifolds from a local company instead.
Have edited my review as maybe the original 1 star was a little harsh. The company were very helpful through the ordering and fitting process and the door concept itself is great, but I still stand by the fact that the after sales service is very poor and I believe this is the measure of a good company!
16 mai 2025
Avis spontané
Avoid at all costs!
Dont go near this company. Everything they do will lead to trouble for you.
30 avril 2025
Avis spontané
Réponse de New Wave Doors
Dear Mike
We have no record of any order or communication under your name in our system, we have requested information from you but you have failed to respond.
If you are a genuine customer, please contact us directly at customerservice@newwavedoors.co.uk with your full name, order reference, and relevant details so we can investigate and assist you accordingly.
If we do not receive a response within a reasonable timeframe, we will be left to regard this review as what we currently suspect it to be.
Sincerely
New Wave Doors
I have been waiting for two weeks to…
Called on the 17th April I have been waiting for over two weeks to have my door repaired despite several calls no one has returned my calls there ref cs25085 1st may still waiting for a date only an email acknowledgement of my request.
18th May Finally everything is working,very helpful at the beginning but poor after sales.
17 avril 2025
Avis spontané
Great Service from New Wave Doors
Really happy with our new door from New Wave. It looks great—something a bit different, which is exactly what we were after. The team were super helpful the whole way through, just easy to deal with and genuinely nice. Would definitely recommend
1 avril 2025
Réponse de New Wave Doors
Dear Kim
Thank you for your lovely review! We’re so pleased to hear that you’re happy with your new door and that it delivered exactly what you were looking for - something a bit different and special.
It’s great to know our team made the whole process easy and enjoyable. We really appreciate your kind words and your recommendation means a lot.
If you ever need anything in the future, we’re always here to help!
Kind Regards
Customer Service Team
I can’t recommend New Wave Doors highly…
I can’t recommend New Wave Doors highly enough! From start to finish, the entire experience was flawless. The team was incredibly professional and communicative, keeping me updated at every step of the process—from my initial inquiry right through to the installation. The quality of the doors is outstanding; they’ve completely transformed my home and feel so well-made. The installation team was top-notch—efficient, friendly, and meticulous, ensuring everything was perfect before they left. If you’re looking for a company that excels in quality, communication, and service, New Wave Doors is the one to choose. Five stars all the way!
2 avril 2025
Avis spontané
Réponse de New Wave Doors
Dear Mark
Thank you for your incredible review! We’re absolutely thrilled to hear that your entire experience with New Wave Doors was flawless from start to finish.
It’s fantastic to know that our team kept you well-informed throughout, and that the quality of your new doors has truly transformed your home. We’re especially pleased that the installation team made such a positive impression with their professionalism and attention to detail.
Your five-star recommendation means the world to us - thank you again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Great service…
Had a front door installed the service was brilliant from start to finish. Really happy with the finish!
1 avril 2025
Réponse de New Wave Doors
Dear Customer
Thank you for your kind review! We’re so pleased to hear you’re happy with your new door and that the service was brilliant from start to finish.
Enjoy your door, and if you ever need anything, we’re here to help!
Kind Regards
Customer Service Team
Hayleigh Green
Fantastic customer service from start to finish.
The process of Sales to Installation couldn’t have gone any better.
The doors are beautiful.
I could not be happier with my purchase and highly recommend this company.
1 avril 2025
Réponse de New Wave Doors
Dear Customer
Thank you for your wonderful review! We’re absolutely delighted to hear that everything went so smoothly from sales right through to installation.
It’s fantastic to know you’re so happy with your doors and that they’ve made such a great impression. We take real pride in delivering not just a beautiful product, but an experience that feels seamless and supportive from start to finish.
Your recommendation means a great deal to us - thank you again for choosing New Wave Doors!
Kind Regards
Customer Service Team
We placed an order with New Wave
We placed an order with New Wave, after visiting their Bristol premises last July. All went well, placed an order, delivered and installed on time in August. So far, so good - very impressed. Unfortunately, that didn't last and we have had a few problems since, initially fairly minor, but recently quite major (master doors having dropped, so cannot open/close them). Do New Wave care? Apparently not - impossible to contact after sales other than by email, which they ignore. Issues first raised on 2nd December. Now 27th March and still no response. This is really unfortunate as the product itself is really good, and our builder was going to recommend them to many new clients. Unfortunately, this is no longer the case. I love the product (installed on 3 sides of my garden room) but the lack of after sales service has left a very sour taste and, as the weather warms up, and it's impossible to open our doors, our garden room will be totally unusable, as will be far too hot! Shame on you, New Wave, you promised so much, but failed to deliver - seems you're all about Sales, but No Service!
Latest Edit: 03.04.25.....New Wave have finally contacted us about remedials and are booked to come next week, 9th April, 4 months after we started reporting problems to them. Let's hope they turn up this time 🤞 Watch this space.....
Quick update (09.04.25) Just like to report, after all the lack of communication/delays in remedials experienced, New Wave finally turned up on time this morning, and sorted everything to our to our satisfaction. Beautiful sunny day, doors all operating smoothly, now wide open and thrilled with the final result.
Hopefully no more problems 🤞
27 mars 2025
Avis spontané
A great solution for what we were needing
We discovered New Wave at an expo and loved the concept and benefits that this solution gave us. We placed a deposit at the show.
I have to be honest, I was a little concerned when I read some of the comments on Trustpilot but went back to them and heard them out. As well as reading reviews on other sites. Claire hand held the install all the way through the process and we were very pleased with the communication.
It was Jimmy who I met at the show that came and installed and all went well and very pleased with the final product.
Yes it is early days but so far very confident we have made the right choice.
It is great to support a fmaily buisness and sometimes have placed my trust in this product.
17 mars 2025
Réponse de New Wave Doors
Dear Peter
Thank you for taking the time to share your experience - it means a great deal to us.
We’re so pleased you discovered us at the show and that the unique concept and benefits of the New Wave Door stood out to you.
It’s fantastic to hear that Claire supported you so well throughout the process and that Jim carried out the installation to your satisfaction.
We’re delighted that you’re pleased with the final result and confident in your decision.
Supporting a family-run business like ours really does make a difference, and we’re incredibly grateful for the trust you’ve placed in us. If there’s ever anything you need, we’re always here to help.
Kind Regards
Customer Service Team
Great customer service & product
I can’t recommend Zoe at New Wave Doors highly enough! She made the entire process incredibly simple and stress-free. From the start, she took the time to walk us through all of the door options, helping both me and my partner make choices that suited our needs.
Zoe was also fantastic at explaining what to expect next after we placed our order, giving us peace of mind on such a significant purchase. If you’re looking for high-quality click and slide doors, New Wave Doors should absolutely be your first choice.
13 mars 2025
Avis spontané
Réponse de New Wave Doors
Dear Danielle
Thank you for your fantastic review! We’re absolutely thrilled to hear how happy you are with both our product and the service you received.
It’s great to know that she made the whole process simple and stress-free, taking the time to walk you and your partner through all the options and providing clarity at every stage. That kind of support is exactly what we aim to deliver, particularly with a significant investment like a New Wave Door.
We’re delighted that you’re so pleased with your market-leading slide & swing door, and your recommendation means the world to us.
If there’s anything you need in the future, please don’t hesitate to reach out.
Kind Regards
Customer Service Team
Lovely doors
Lovely doors. Excellent service. In station fitters were excellent and very efficient and polite and professional. Would recommend anybody.
8 mars 2025
Great product
Great product, good communication throughout the buying and installation period. Professional installers, definitely value for money.
8 mars 2025
Réponse de New Wave Doors
Dear Michael
Thank you for your great review! We’re so pleased to hear that you’re happy with your New Wave Door and found the whole process—from communication through to installation—smooth and professional.
It’s fantastic to know you felt it was good value for money, and we really appreciate your kind words about our installation team. Delivering a high-quality product with excellent service is what we strive for, so your feedback means a lot to us.
If there’s anything you ever need in the future, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
A professional experience from start to…
A professional experience from start to finish whih a beautiful and unique product now installed in my home
17 février 2025
Réponse de New Wave Doors
Dear Nicholas
Thank you for your wonderful review! We’re delighted to hear that you had a professional experience from start to finish and that you now have a beautiful and unique product installed in your home.
It’s fantastic to know that your New Wave Doors have made such a positive impression. We take great pride in delivering both exceptional service and a high-quality product, so your feedback means a lot to us.
If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Excellent service from start to finish
Excellent service from start to finish. Whenever we had any questions they were more than happy to help. Their customer service was amazing. Fitters were friendly, tidy and talked us through everything. They gave us a demonstration at the end and explained how to use the doors correctly. Excellent quality doors. We highly recommend New Wave.
17 février 2025
Réponse de New Wave Doors
Dear Allan,
Thank you for your fantastic review! We’re so pleased to hear that you had an excellent experience from start to finish.
It’s great to know that our team was always happy to help and that you found our customer service amazing. Our fitters take pride in their work, so we’re delighted that they provided a friendly, tidy service and took the time to walk you through everything, including a full demonstration.
We truly appreciate your recommendation and are thrilled that you’re happy with the quality of your doors. If you ever need anything in the future, please don’t hesitate to reach out.
Kind Regards
Customer Service Team
Amazing customer service and support
Amazing customer service and support.
I needed some new hinges as had to move an old installation into new extension. New wave were super helpful and sent me out the parts very quickly. Really pleased with the
Service.
17 février 2025
Réponse de New Wave Doors
Dear Ed
Thank you for your kind review! We’re so pleased to hear that you had such a great experience with our customer service and support.
It’s fantastic to know that we could assist you in getting the hinges you needed for your installation, and we’re glad you received the parts quickly. We always aim to provide fast and efficient support to ensure everything goes smoothly for our customers.
If you ever need anything else in the future, don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
Very happy with the after support
Very happy, good after support. Everything worked well, about a year after installation a small piece of plastic had been misplaced. Contacted New Wave (Claire), and the piece was posted out (signed for 24 hour delivery) the same day. Received by me in less than 24 hours. These small things go a long way to make a happy customer.
11 février 2025
Réponse de New Wave Doors
Dear JL Coventry
Thank you for your kind review! We’re delighted to hear that you’re very happy with the aftercare support you received. Ensuring our customers are looked after long after installation is something we take great pride in.
It’s great to know that Claire was able to get the replacement part to you so quickly—small things like this really do make a difference, and we’re pleased it helped make your experience a positive one.
If you ever need anything else in the future, please don’t hesitate to reach out. Thanks again for choosing New Wave Doors!
Kind Regards
Customer Service Team
I bought a used New wave door and was…
I bought a used New wave door and was needing some extra parts due to these being used. The lady took her time out and helped me get what I needed and went above and beyond to help me thank you so much. First class service and very knowledgeable so helpful thankyou definitely recommend.
11 février 2025
Avis spontané
Réponse de New Wave Doors
Dear Wesley
Thank you for your kind words! We’re so pleased to hear that our team was able to assist you in getting the extra parts you needed for your New Wave Door.
Providing first-class service is always our priority, and it’s great to know that our team went above and beyond to help. Your recommendation means a lot to us, and we truly appreciate your feedback.
If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your doors!
Kind Regards
Customer Service Team
Two doors, happy customer
I've just had two of their doors installed and I couldn't be happier. The doors themselves work like a dream and transform the space completely. The team at New Wave Doors, from our initial inquiry to installation, has been faultless - patient, helpful, responsive and professional. Highly recommend.
6 février 2025
Avis spontané
Réponse de New Wave Doors
Dear BR
Thank you for your fantastic review! We’re absolutely delighted to hear that you’re so happy with your two new doors and that they’ve completely transformed your space. That’s exactly what we strive for!
It’s wonderful to know that our team provided a smooth experience from enquiry to installation, and we truly appreciate your kind words about their patience, responsiveness, and professionalism.
Your recommendation means a lot to us! If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your doors!
Kind Regards
Customer Service Team
5 Star Company & Service from Start to Finish
We are absolutely thrilled with the service we received from every member of the NewWaveDoors team, from sales to ordering, technical support, and the final installation. Their patented technology really sets them apart, and we couldn’t be happier with the results.
It’s been a pleasure supporting a family-run British business, and the level of service has been outstanding. The customer care we experienced, from start to finish, has been truly exceptional. Our family and friends are all impressed with the functionality of the doors. We wouldn’t recommend any other company!
3 février 2025
Réponse de New Wave Doors
Dear SJ
Thank you so much for your incredible review! We’re absolutely delighted to hear that you’re thrilled with both our service and your New Wave Doors. It’s fantastic to know that every stage of your journey, from sales to installation, met your expectations.
Our patented technology is something we’re truly proud of, so it’s great to hear that it has made such a positive impression on you. Supporting a British family-run business means a lot to us, and we’re so grateful for your kind words about our customer care.
Knowing that your family and friends are equally impressed is the best compliment we could receive! We truly appreciate your recommendation and your support. If you ever need anything in the future, don’t hesitate to reach out.
Kind Regards
Customer Service Team
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