The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Voir plus
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The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Voir plus
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Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Voir plus
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Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if n... Voir plus
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After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). I experienced a catalogue of poor communication, missed deadlines and slow pr... Voir plus
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Écrit par l'entreprise
New Homes Law, CM1 1BT, Chelmsford, Royaume-Uni
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A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Amazing service from Grace and her team. Completed on time, was always there with a friendly voice to answer calls and questions, nothing was too much trouble. Will be recommending to all my fiends and family. Thanks again NHL!

Réponse de New Homes Law
echo all the 1 star reviews here. I could waste a lot of time writing everything, I will however tell you of 1 occasion I’ve still had no explanation about during the 15 week process , I was made to think could only take 6-8 weeks. There was a 3 week period where they had apparently sent my mortgage offer to sage and was awaiting there response, every time I emailed they would say , we haven’t heard nothing back and are chasing them, leaving emails and voicemails. After 3 weeks of this I finally got in touch with sage who are even worse with communication and they told me they just received the mortgage offer that day, I asked NHL to explain and I don’t believe I even had a response apart from they will look into this. It also causes a lot of stress when you find out at the end of the process you are going to have to pay a lot of unexpected costs of fees to the seller I am liable for, that aren’t included in your original quote you get in the beginning but when I queried this, it’s on page 2 or 3 of the quote, I’d expect someone working on your behalf to make that small detail clear from the off. It just makes you feel extremely stressed and like you’re being conned. They did at least remain professional and kind in the emails I did receive which were never a response to a enquiry. You should be offered to be compensated, it might make a difference with these experiences if they investigate and find your process to be unsatisfactory, not trying to justify things on a response to people’s reviews. They literally asked me because I’m a first time buyer stamp duty is 0, Do you want to pay more stamp duty again if you ever own 80% or more of your home. Yes of course I would I love to burn money! It’s like they don’t have your best interests as a concern at all. Most times I rang a moody person answered. I would not recommend. Edit last review removed as I mentioned a name of a employee in good light but fine I’ve removed. Just a poor attempt to try get rid of a justified bad review

Réponse de New Homes Law
Honestly cannot thank Grace enough, she has handled each one of my panics superbly and has worked so hard to meet our timelines🥰 Would defo instruct again!!

Réponse de New Homes Law
New Homes Law - speedy and thorough service. I really enjoyed using New Homes Law to complete on my first purchase. They made everything so simple and we were able to complete on my new build property in 3 weeks! Their portal helped me keep an eye on the progress of my purchase and they were very responsive over phone and email. Isaac was especially very good at keeping me updated and sorting out my purchase. Thank you!

Réponse de New Homes Law
Great service from a friendly team !
This was my first time buying a home and I was really unsure of the process, I left like I was able to ring any member of the team for help and advice anytime and they guided me through the whole process step by step.
Thankyou so much everyone at New Homes Law

Réponse de New Homes Law
Completed on the day as promised. Always available to answer the phone. Very good service. Thank you!

Réponse de New Homes Law
Working with Jessica Cuthbert has been an excellent experience. I couldn’t recommend her highly enough

Réponse de New Homes Law
I had to leave a review as my previous experience with conveyancers has never been positive, but Megan, Lucia and Denise at New Homes Law have always gone above and beyond and been more than helpful.
They are patient and professional, helpful and you always feel like you are in good hands.
Buying and selling property is undeniably stressful but it makes such a difference when you have a dedicated team in your corner who look out for your best interests, are always available to help and do exactly what they say they are going to do!
Would highly recommend.

Réponse de New Homes Law
I am very pleased with the service provided by Kerry during my property transfer. She handled all legal matters professionally. She took every matter seriously and helped me make the process smooth.
I am also very happy with Lucia, who helped me with the post-completion work. She dealt with Land Registry to help speed up the process of updating of my name. She was efficient and responsive.
Overall, I am satisfied with the service I received and would recommend them to others.

Réponse de New Homes Law
Very professional. Great communication. Proces was smooth and pleasant. Highly recommended

Réponse de New Homes Law
V poor communication, v slow, had to chase them up on everything. Un professional.

Réponse de New Homes Law
Navigating a remortgage and staircasing can easily get delayed, so I was incredibly pleased that Kerry and the team managed to complete everything right on schedule. They aren’t the most proactive communicators, but they are reliable and organized behind the scenes. No delays, no missed deadlines, and a successful completion - all for a decent price too.

Réponse de New Homes Law
Our experience buying a house with New Homes Law was nothing short of proffesional and supportive. They ensured everything was going well every step of the way and they always provided support when I had queries. Their app is very helpful and constantly updated to keep you informed about your process. I highly recommend them if you want a smooth process and a caring environment who will be there for you. I was highly impressed by the teams synergy. Thank you so much for all your support!

Réponse de New Homes Law
Shocking Service!!
Quoted £2k ended up paying another £1k on completion day!
Very poor communication...lots of mistakes and very patronising on the phone
AVOID!!!!!

Réponse de New Homes Law
Take back everything I said in my previous review as we had not completed yet. Do not use this solicitors they will overcharge you for everything on day of completion they asked for £4,800 because they had messed up and then apologised and asked for £800 instead after we had already paid our final balance the day before. We was also quoted £1,900 and ended up paying nearly £3,000. Only use these solicitors if you have a deep pocket. They also ignored every call and email from my mortgage advisor during the whole process
New Homes Law has been supportive throughout the process. Communication was clear and prompt.

Réponse de New Homes Law
The service was really good when I called my questions were answered and I was kept informed till the exchange took place

Réponse de New Homes Law

Réponse de New Homes Law
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