New Homes Law Avis 

We have been contracting New Homes Law for conveyancing since 2022.

This is the 3rd time we use them for remortgage and purchase of parking space.

The team were helpful.

In particular thanks to Kerry O'Sullivan solicitor in charge. For bearing with us.

Thanks to Reuben Gavrila for his patience to the call after call he picked from me.

Thank you to Logan from accounts team who also helped immensely to pick calls and forward to relevant people.

Thanks to Charlotte, Vimbay.

Also thank you to the sales ladies Rachel and Zoe.

Thanks for the great job.

I have recommended you'll.

Complicated HMLR application - made easy with Alix & Megan on the case. They couldn't have been more excellent, keeping us informed along with way and following up with relevant parties regularly. Thank you Alix & Megan and all at New Homes Law!

The buying process in itself was very quick,and timely. As a first time buyer,limited time and resources I am grateful that I was connected with NewHomesLaw.
Even though, we started on the wrongfoot, I could rely on the job they did.
At times I would ask a question, but would not any answer then, however, they always come back, in due course.
I also appreciate the human connection I felt in Lauren who most of the times happened o take my calls and made me feel a lot better than when I called, always listening and polite and supportive.
I thank all who helped me complete the process,the manager Rachel and Grace.

If I could give NHL zero stars, I would. We chose them again because we had used them several years ago when we first moved in and assumed we’d receive the same standard of service. That trust was completely misplaced. What followed was one of the most stressful, chaotic, and unprofessional experiences I’ve ever had.

To start with, we discovered — only when trying to sell — that NHL had never registered our property with HM Land Registry when we bought it. Years later, this basic legal requirement was still undone.

Our sale was a straightforward no‑chain transaction, yet it somehow dragged on for eight agonising months. The first person assigned to our case simply disappeared without explanation, causing immediate delays. No handover, no communication, nothing. Just silence.

Communication throughout was appalling. We spent months chasing for updates, sending emails that went unanswered, and waiting days or weeks for even the simplest responses. Even when we escalated the situation directly to the Operations Director, asking her to intervene and get her team to cooperate, she never responded. Not once. The lack of leadership and accountability was astonishing.

We were pushed so far that we had to threaten escalation to the Legal Ombudsman and the CLC Regulatory Body just for them to take us seriously.

Then, NHL demanded a midway payment, despite barely communicating with us for weeks. I refused to pay until they actually responded — and suddenly, as if by magic, we received a barrage of emails that SAME day. (So they could communicate when they wanted to; they just chose not to unless money was involved.) It was infuriating.

Meanwhile, our conveyancer ended up in a heated email argument with our estate agent — who, ironically, was the only one consistently trying to push things forward. Instead of resolving the issue professionally, the solicitor threatened to disinstruct us. After months of delays caused entirely by their own team, they had the audacity to threaten to drop us. It was the most unprofessional moment of the entire ordeal. Eventually the conveyancer called and apologised after we’d emailed them saying this is outlandish behaviour.

The delays were so extreme that our buyer’s mortgage offer actually expired, and they had to obtain a brand‑new mortgage in principle just to keep the sale alive. That was the ONLY reason this transaction didn’t collapse entirely.

And even after we finally completed — exhausted and relieved to be done — NHL contacted us again to say they had made a printing error on one of the forms. They asked us to correct it and send it back. This was entirely their mistake, yet they were hesitant to reimburse us for the postage. After everything we had endured, even that turned into another unnecessary battle.

This entire experience was a masterclass in disorganisation, indifference, and a complete lack of client care, bordering misconduct. A no‑chain sale should never take eight months. Clients should never be ignored, dismissed, or forced to chase endlessly for basic communication. And no one should be treated with the level of disregard we experienced.

Using NHL was one of the biggest mistake we made. I would strongly urge anyone considering them to look elsewhere.

And finally, what makes the whole experience even more unbelievable is the way NHL behave in their review responses. They seem to spend more time arguing with unhappy clients in the comments than actually fixing the issues people raise. Reading their replies to other reviewers, it’s clear they’d rather fight their case publicly than show any accountability or professionalism. Instead of reflecting on repeated failures, they become determined to “win” arguments online — which says everything about their priorities.

Just to be clear, I DO NOT recommend New Homes Law to anyone.

Only minor complaint , it is sometimes difficult to get through on the phone , overall would highly recommend New Homes Law

Easy to deal with do what they say had no problem with them

Fantastic from start to finish.
Nothing was too much trouble, very helpful and professional.kept us well informed throughout the process and answered all our queries.
Grace and Toni were excellent. Thank you.

You are very good new homes law to me

My experience with The New Home Law Ltd started off very positively. At the beginning, everything was going smoothly, and the communication was clear, prompt, and reassuring.
However, halfway through the process, the solicitor handling my case left the company, and I was not informed about this straight away. A new solicitor was assigned to my case, which I understood, but unfortunately the level of communication was not the same. It felt less consistent and not as proactive as before.
Overall, while the initial service was excellent, the change in handling and communication impacted my experience.

I just completed my first property purchase and cannot thank New Homes Law enough. From the quote to onboarding and throughout my purchase I cannot fault the process

Great experience with my solicitor. They were professional, responsive, and kept me updated throughout the process. As a first-time buyer, I found their support really helpful and reassuring. Everything was handled smoothly, especially towards exchange and completion.

Would definitely recommend.

Very helpful and made my dream come true in getting my first home. Slight issue: regular updates would be handy just to reassure your customers, even if it’s just an acknowledgement (although I do understand the solicitors must be very busy behind the scenes without you realising!) Otherwise, very professional :)

It was the best service, Im a first time buyer and it only took the solicitors 3 weeks to sort out my mortgage documents from start to completion, theyre all lovely and i couldnt be happier. Very professional and well put together.

Mixed feelings about this company to be honest.
We were told at the start that we’d have one dedicated case worker so we wouldn’t have to speak to multiple people, but I spoke to our case worker once at the very start and never again. After that I spoke to Millie, who was incredibly helpful and friendly, James, who was also very helpful, Lauren, Jack and Denise. The lady who answers the phone is shocking!! She barely greets you, she forgot their company name once when answering the call, sounds half asleep or bored and is actually quite rude.

The communication between the team wasn’t great and several times we’d sent documents and they couldn’t locate them or we were being chased by one person after already having confirmation from another. It was quite frustrating but we got there in the end with constant chasing and following up on our end, and Millie and James were particularly helpful and friendly!

Great, friendly service particularly from Toni Baker who was always available to speak to me. Their advice was detailed explaining the whole shared ownership process. Prompt replies to emails or phone queries. Excellent price for the conveyancing. I would highly recommend.

I had a very frustrating experience with Newhomes Law regarding a property purchase in Chelmsford. After the developer delayed the project, I was forced to pull out before the exchange of contracts.
Despite no exchange taking place, the firm charged a disproportionately high 'abortive fee' that did not reflect the actual work completed. Furthermore, the firm requested my full deposit months before a confirmed exchange date, causing me a loss of interest while they held my funds unnecessarily.
Communication was extremely poor throughout; it was nearly impossible to get through via telephone, and it frequently took weeks to receive a response to urgent emails.
I have now received a Letter of Deadlock and am escalating this matter to the Legal Ombudsman. I would advise other buyers to be very cautious before instructing this firm.

All the staff without exception have been helpful, polite and kept us informed at every stage. A benchmark that other conveyancers should strive to achieve. Well pleased

Very good service

My partner and I are first time movers - we had absolutely no idea how the process worked, what would be expected of us, what we needed, nothing!

We were set up with Grace from New Homes Law, who was so incredibly polite, patient, and helpful. She answered every question we had, was able to go the extra mile to help us with all of our enquiries, and made what could've been a daunting process all that much easier.

Now, after a few months, we're finally settled into our new forever home, but I'll forever be grateful for Grace - and New Homes Law - for their expertise and guidance, and if I ever find myself moving again, then I'll definitely refuse to use anyone else but them!

Great service. Quick efficient and professional.