nhsapp.service.nhs.uk Avis 

Not fit for purpose. No letters are ever added . Just incompetence . I'm embarrassed for whoever designed & runs it.

If it was possible to rate this app lower than one star I would give minus 5 stars! I foolishly believe each time I try this app it will be better.. How many times can a person be so wrong? We are constantly told to avoid wasting nhs time and not to miss appointments, good luck in trying to use the app to make changes to an appointment!
Every time I try to use the app I loose at least an hour of whatever life I have left.

NHS (cr)app. A complete waste of time.

Logging in...required to enter a code supplied by text. Go to text to get code and then back to app. Have to start all over again and this loop just repeats every time.
Impossible to use.

The nhs contacts you via your phone, but won't let you log on until you enter the code they sent...to the same phone, but of course the code is no longer correct by the time you go back into the app. You need a new code. You can oscillate between the app and the no-longer-correct code for hours. You never read the message, what is the point of this rubbish?

This is confusing and stressful. All I want is to order my prescriptions, which I have been able to do easily via email for years but was told NHS App should be used now instead. If you don't have photo ID after being sent constant email and phone number security codes, you are bombarded with more codes and passkeys you now need to get from a GP. It is almost impossible to actually get to speak to a GP. Genuine question as a young adult... how are elders meant to use this? When their passports and driving licenses have expired? When it's difficult enough setting it up? Does their health just not matter anymore? Ridiculous app.

This app is very difficult and awkward to set up I've tried at least seven times, and, still can't register. I don't agree it's worth one and a half star ⭐ or one star ⭐ come to that it's useless. Also as a none passport holder l have to jump through flaming hoops backwards while playing a nose flute and reciting war and peace in mandarin Chinese. Avoid 😭

Using this app is like trying to book a haircut using smoke signals. Waste of time and Monday, appalling UX. No wonder mental health crises are so prevalent… I can imagine some of it stems from trying to use the app. 🙄

Like the Dr's surgery , doesn't work

What is the point of having this app when GP's and Hospital consultants do not update the app with test results?

At the start, App working fairly well albeit far short of its capabilities. For no apparent reason, suddenly unable to use or access. Leaves me with no way to embrace technology, including chosen website by GP Practice (Evergreen) as not working either. I'm tired of all this, so when medication runs out. Will stop, unless sit on the phone.

Convoluted no links to the info that they spew out. I am now a very old pensioner And to try and access my account has now become impossible due to a problem with passwords.
I am now locked out of my account and am at my wits end
This quite frankly is the worst website I have ever encountered

Load of rubbish have to continously delete the app then reinstall as the app just spins extremely disappointing.

Trying to log in on this site has become a nightmare . It recognises nothing. When I first used the app I thought it was brilliant I only needed to tap on the app and it opened immediately with my fingerprint. Now it’s become a pain I now have to jump through a number of hoops to get access.

When I can actually log in it’s reasonable but as Face ID doesn’t launch 70% of the time it’s frankly pretty useless.

I don’t have any other apps that fail to launch Face ID - not even the worse than useless Santander app. Yet logging into the NHS app is a game of chance. Will it? Won’t it?

Kainos are yet another public sector IT partner that has failed to deliver the goods - but I’m sure they have enjoyed the c. £140m of tax payers money sent their way over the past 7 years.

The app runs ok for a few days, then all I get is a circle buffering - even though all other apps on my 'phone are working with no problems.
The cure is to restart my 'phone.
However, I need to check the app is functioning each day in case I miss any important appointments / results etc. Most annoying !

Unbelievably useless. I used to be able to sign in using my email and password and then, all of a sudden, they were refusing me entry and telling me I had to give photo ID and make a video of my face turning and repeating numbers. What the actual F? I do not use the app on my phones, I only use the website it on my PC. I asked for help and have now, after asking them to cancel my account, been informed that the ticket has been closed. I can't get signed in, I can't find any links to give the info my GP gave me to prove my ID. The system, like most digitised systems run by any govt/national dept in this useless country is a pathetic joke. Hospitals don't send letters now, one is expected to constantly sign in to see what on earth is happening. it's beyond farcical. I wonder how many have died because of this nonsense? the digitisation of all things is not there for our benefit, it is there for control and manipulation. I am no further forward after multiple emails and 'advice', none of which works.

The NHS App is a box-ticking exercise, not a real service.
I followed the official guidance to book a GP appointment, only to be shown a list of irrelevant clinic types that have nothing to do with seeing a doctor. No clear GP booking, no explanation, no help.

This review is sent from and concerns Susan Evans. One star as I reported on the 20th jan I could not get a security code so I could not open app. Latest info. on 24th jan. says it can be up to four weeks before they can sort. That is five weeks and I am having treat ment so I cannot read msgs regarding treatment, appointments etc. There is a box on app (when you can finally get through) that says if you want to get on the app without using a code, tick the box. That has never worked. I am absolutely sick of this app and wish I had known it was bad before I installed it.

24 hours to update a phone number. The rest of the world does this in minutes, with the NHS it's always amateur hour(or 24 hours ).

Useless, nothing works & pointless. The GP Surgery so called staff don't answer their phone, (although they're laughing & cajoling behind the reception office drinking cups of tea all day while the phones are ringing out), so there was hope that the App would relieve some of those long drawn out nasty calls eventually answered by a know all receptionist. But no such luck. All the App is, is all your personal business in one place waiting to get hacked. No repeat prescriptions option, no appointment making options, absolutely nothing to be done on this App. Pure & utter nonsense