Nimax Theatres Avis 

I luckily was gifted some theatre tokens so needed to book tickets either in person or via phone rather than on-line.
The person completing my booking (I’m very sorry I didn’t get her name) was very helpful, polite, read all my booking details back to me and booked the tickets quickly. She took the 3 long voucher numbers from the theatre tokens and read them back to me to ensure they were inputted correctly and the whole transaction was easy, smooth and straightforward. The chat was fun and it was an enjoyable conversation. Thank you

Amazing on-line service for deaf people needing captioned seating. My email was responded to within minutes. I have never before been able to pay by invoice. Someone else has always had to phone to pay for my tickets. Many thanks to Ellen for making it so easy for me.

Friendly team who resolved my issue

A thorough check was made regarding my purchased theatre tickets and I received a response within 24hours. Excellent customer service.

Fantastic customer service. Had changed my original booking day. Theatre was very comadating.

Friendly and easy to talk to, solved issue promptly

I would like to thank Liam for his exceptional customer care. I have just had to change my tickets and Liam could not have been more helpful. Additionally, I was pleasantly surprised at how quickly my call was answered and the swiftness Liam was able to resolve my issue. Exceptional customer service and much appreciated.

Excellent customer service, definitely a team that's looking to do what's right by the customer no matter the effort required.

I dealt with both Ellen and Derek at Nimax theatres last week and both were friendly and went out of their way to help me in a difficult situation.

I was out of pocket due to a Ticketmaster error and despite this not being their direct problem, once contacted they were helpful, informative and went above and beyond to find a resolution to my problem.

A huge thank you to you both, I hope your hard work and kind attitudes are recognised!

After the matinee performance of Hadestown that we had booked was cancelled, my email was responded to within an hour and tickets exchanged for the evening performance. Swift, courteous replies from Liam. It turned a worrying email into a positive experience.

Ellen immediately reallocated my tickets after i selected the wrong date by mistake. Great service. Prompt and painless.

Excellent service when I emailed to enquire about exchanging my theatre tickets for a different date, having been unable to do so via the online exchange form. My request was actioned immediately and confirmed with a personal email. I was very happy to get it all sorted so quickly and efficiently.

Very prompt, polite and personal service when inquiring about e-tickets

I messed up and had double-booked myself. Contacted Nimax and spoke to Liam. He was just so helpful - exchanged the tickets without question. I was so very grateful for his kindness and understanding, especially as I've had such poor experiences with ATG. Superb customer service. Thank you

Made a booking to see Fawlty Towers at the Apollo theatre. Purchased the tickets in November 2024 to see the performance in Jan 2025. Poor follow up communication and have had to chase up Nimax for the tickets on the day of the performance. Would definitely think twice before booking through Nimax again.

THE SEATING HAS GIVEN ME A BAD BACK ALL THROUGHOUT THE CHRISTMAS PERIOD. IT WAS LIKE SITTING ON A BOX IN A CONFINED SPACE FOR 3 HOURS NEVER AGAIN.
THE SHOW MRS DOUBLTFIRE HADS REALLY POOR SINGERS TOO.

Purchased tickets for Harry potter for a weekend show due to illness we then sent in a rearrange date application through the online check in portal that was emailed to us,this was susequently turned down after the origional start date of the show !!
Totally unhelpful customer service £630 wasted avoid like the plague !!!!

We arrived at the Theatre after an interesting bus ride
into town. The staff were all very helpful and polite.
However,was a little surprised at having to ask to buy
a programme,none were being actively sold!?
The seats were amazing in the Dress Circle,in fact a
really delightful experience,with a Great show that
brought back happy memories! A very talented cast!!

My mum has a wheelchair and i wasn't sure about getting tickets etc as she can walk to her seat but doesn't need accessible seats. I contacted Nimax via email and Tsonia came back to me within a few minutes and was so incredibly helpful. Tsonia guided me with what seats would be best and gave me the best price possible, she reserved them and then me the link to pay. It was a flawless services and the best i could of asked for. I always worry about taking my mum to the theatre but this was the most incredibly friendly service i have ever received and put me at ease straight away. Thank you Tsonia!

Had a wonderful experience with Nimax. Was looking for a half term show to take my toddler to in London and made a silly mistake of not only booking wrong date but booking wrong month!! (I need to slow down) I contacted Nimax within a few minutes and within half an hour they had refunded my money. That was spectacular customer service from Aidan. Thank you!!

Myself and my husband had tickets booked tonight to see a show, we planned on getting there early so we could eat and have a look around. Anyway unfortunately my husband fell very ill on the train and passed out. We were given assistance at the station until my husband felt a little better. Feeling extremely tired and sick my husband felt he couldn’t get to the show so we made our way back home. I contacted the theatre box office as soon as I could and was told contact them through email which I did. Only to be told that they wouldn’t do anything except attempt to resell my seats as it was “on the day” I’m sorry my husband didn’t get ill 2 days earlier!!! I hope such a large company enjoys my money as I will never buy another ticket from you again angry doesn’t come close