Personally I had the experience i expected. Straightforward instructions every step of the way. Communication was spot on. One of my phones I got the quoted price for but the other was rejected. Eithe... Voir plus
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Lisez les avis des autres
Very easy transaction. I entered my phone details and they came back immediately with an estimated offer. I sent the phone off and they confirmed the offer. 5 working days later the money landed in my... Voir plus
L'entreprise a répondu
The transaction was very quick and convenient. I even had a problem of Samsung providing them the wrong number initially but the turnaround time was fantastic and quick. Muhammed Murad was very profes... Voir plus
L'entreprise a répondu
Don't normally do reviews but this definitely deserves one. Used Northladder as the trade in partner of Amazon. Purchased a new Xiaomi 17 Ultra and traded in my old Samsung S24 plus. Was offered £30... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- Service de débloquage et de recyclage de téléphones
- Magasin de téléphonie mobile
- Ordinateur et accessoires
- Magasin d'informatique
- Magasin d'ordinateurs d'occasion
Écrit par l'entreprise
NorthLadder is the leading trade-in platform trusted by over 75 OEMs, telecoms providers, e-commerce platforms and electronics retailers in more than 10 countries. Our ecosystem utilises advanced technology, automated device valuations and a proprietary auction system to guarantee the best residual value for used devices. We offer more than just trade-in solutions, we drive business success by increasing trade-in rates, boosting new device sales, improving customer loyalty and supporting sustainability goals. Disrupting full circularity, we maximise the lifecycle of every device. From design to execution, we work with businesses to create a seamless customer experience that drives growth and promotes a more sustainable future.
Coordonnées de contact
Pays-Bas
- www.northladder.com
4,6
Excellent
139 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
great and helpfull service with an good…
great and helpfull service with an good price for my old mobile phone highly recommand it to others.
28 avril 2026
Avis spontané
Very professional and quick service…
Very professional and quick service from start to finish. The quote I was given for my old phone was paid to me. I would highly recommend this company.
25 avril 2026
Avis spontané
Straight forward and hassle free.
Personally I had the experience i expected. Straightforward instructions every step of the way. Communication was spot on. One of my phones I got the quoted price for but the other was rejected. Either way they keep you updated on what's happening. The money was in my bank earlier than expected. I have no complaints.
24 avril 2026
Avis spontané
Very easy transaction to sell on my as…
Very easy transaction to sell on my as new ipad for a good price compared to Apple's trade in prices.
30 mars 2026
Avis spontané
Very easy transaction
Very easy transaction. I entered my phone details and they came back immediately with an estimated offer. I sent the phone off and they confirmed the offer. 5 working days later the money landed in my acount
16 avril 2026
Avis spontané
Réponse de NorthLadder
Hi Paul,
It’s great to hear that you had such a seamless experience! We strive to be the most reliable partner for device trade-ins by providing immediate, fair offers and a transparent process.
Thank you for highlighting the speed and efficiency of your payout. We’re glad we could deliver on our promise and look forward to assisting you again in the future.
Kind regards,
NorthLadder
I was not expecting they will contact…
I was not expecting they will contact me fast but they did and the person the company sent Mr Mohamed murad was very good in attitude and behaviour and he was very useful to me and I got good advice from him thanks alot Mr Mohamed murad
19 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
It’s great to hear about your positive experience! We strive to deliver professional and efficient service that prioritizes both speed and helpful support for our customers.
Thank you for highlighting Mohamed Murad’s excellent attitude and the valuable advice he provided. We’ll be sure to share your kind words with him, and we look forward to assisting you again.
Kind regards,
NorthLadder
Very professional!
The transaction was very quick and convenient. I even had a problem of Samsung providing them the wrong number initially but the turnaround time was fantastic and quick. Muhammed Murad was very professional in handling the case, and he was very meticulous and precise.
19 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service that prioritizes speed and convenience for our customers.
Thank you for highlighting Muhammed Murad’s meticulous handling of your case and the fantastic turnaround time despite the initial contact error. We’ll be sure to share your praise with him and look forward to seeing you again.
Kind regards,
NorthLadder
Met vertraging maar met succes!
Mijn oude smartphone opgestuurd. Wel een maand moeten wachten, maar na bericht te sturen, is het zeer snel in orde gemaakt!
19 avril 2026
Avis spontané
Réponse de NorthLadder
Hi Kevin,
Thank you for your feedback. We are pleased to hear that once our team was notified, the matter was resolved swiftly to your satisfaction.
Please accept our apologies for the initial delay; we always aim for maximum efficiency throughout the entire process. We appreciate your patience and look forward to providing you with a much faster experience next time.
Kind regards,
NorthLadder
Gave a fair price for my daughter’s…However, lied about my phone
Gave a fair price for my daughter’s phone and paid promptly. However, told me I had scratches on my mind and would only pay £10. However, I took a video of mine so I know there’s no scratches.
17 avril 2026
Avis spontané
exhcanged my iphone 15 plus and got a…
exhcanged my iphone 15 plus and got a really good value of £295 for it and the handling of delivery was exellent and money was sent to me in a short amount of time i happily recommend using this service to get better value for your device
17 avril 2026
Avis spontané
Réponse de NorthLadder
Hi Alan,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service that ensures our customers receive the best possible value for their devices.
Thank you for highlighting the speed of your payout and the excellence of our logistics. We appreciate the recommendation and look forward to assisting you again.
Kind regards,
NorthLadder
Réponse de NorthLadder
Hi Barbara,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service that prioritizes simplicity for our customers.
Thank you for highlighting the effectiveness of our process. We look forward to assisting you again with your future trade-ins.
Kind regards,
NorthLadder
Réponse de NorthLadder
Hi Paul,
It’s great to hear you had such a seamless experience! At NorthLadder, we prioritize maximum efficiency to ensure our customers receive their payouts as quickly as possible.
Thank you for your feedback regarding the speed and smoothness of the process. We look forward to assisting you with your future trade-ins.
Kind regards,
NorthLadder
Correcte afhandeling
Correcte afhandeling, gedaan wat ze beloofd hebben.
Mijn verwachting is volledig ingevuld. In de toekomst ga ik hier zeker nog gebruik van maken.
17 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
Thank you for your feedback! At Northladder, we pride ourselves on transparency and delivering exactly what we promise.
It is great to know that we met your expectations fully. We appreciate your trust in our service and look forward to assisting you with your future trade-ins!
Kind regards,
NorthLadder
Réponse de NorthLadder
Hi,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service that prioritizes our customers' convenience.
Thank you for highlighting the quality of our home service. We are glad we could make the process seamless for you and look forward to seeing you again.
Kind regards,
NorthLadder
Great customer service
Ifham made the process seamless. He was very professional and polite and executed the process swiftly. Excellent customer service provided at the convenience of the home.
11 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service that prioritizes our customers' convenience.
Thank you for recognizing Ifham’s professionalism and the speed of our doorstep trade-in. We’ll be sure to share your excellent feedback with him and look forward to seeing you again.
Kind regards,
NorthLadder
Réponse de NorthLadder
Hi,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service to all our customers.
Thank you for recognizing Abdullah’s support. We’ll be sure to share your feedback with him and look forward to seeing you again.
Kind regards,
NorthLadder
He was respectful and very polite and…
He was respectful and very polite and waited till I got home
9 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
We really appreciate the shout-out! Reliability and respect are the core of our doorstep service, and it’s great to know we hit the mark while waiting for you to get home.
We’ll pass your kind words along to the team. Thanks for choosing NorthLadder for your trade-in!
Kind regards,
NorthLadder
Abdullah was great in receiving and…
Abdullah was great in receiving and processing the trade-in perfect
9 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
It’s great to hear about your positive experience! We strive to deliver a professional and efficient service to all our customers.
Thank you for recognizing Abdullah’s work in receiving and processing your trade-in. We’ll be sure to share your feedback with him and look forward to seeing you again.
Kind regards,
NorthLadder
حريص على الموعد مع العميل.
ماشاءالله . على الموعد وحسن تعامل. يستاهل 7 نجوم .
9 avril 2026
Avis spontané
Réponse de NorthLadder
Hi,
Thank you for the feedback! We aim to provide a seamless service that combines helpful support with maximum efficiency.
We appreciate you highlighting our punctuality and professional conduct. We’re glad we could exceed your expectations and hope to assist you again soon.
Kind regards,
NorthLadder
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