This is positive feedback for the car service department at Honda Norton way Chiswick . I was greatly assisted by the service reception manager Stacey Harding who ethically professionally helped me o... Voir plus
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Lisez les avis des autres
I bought a new bike from Honda Chiswick last month. This is my Third bike in 3 years. I have to say that the experience at Chiswick was way better than any previously. The team were awesome and went f... Voir plus
I purchased a new Honda Civic Advance 2024 from Honda at Chiswick, and due to circumstances outside of the scope of the dealership, there were some problems with the vehicle. Mr William Cramp Gene... Voir plus
L'entreprise a répondu
Unprofessional and False Information. Never again with Chiswick Honda for sure. They first delayed my Handover until late evening. They didn't get the addon done at the time of Handover. N... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de mécanique automobile
- Atelier de réparation automobile
- Magasin de pièces et d'accessoires pour motos
- Magasin de motos
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Écrit par l'entreprise
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Coordonnées de contact
4 Power Road, W4 5YT, London, Royaume-Uni
- 02039845905
3,8
Bien
697 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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They're simply good at this job!
I went to Chiswick Honda with my 2 years old Jazz Crosstar for the annual inspection and I left with a new CR-V Hybrid. I'm still recovering, as I have no idea how this happened.
30 juillet 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Alexandru Lacobet, thank you for the 5-stars! We are very happy we could help. We will be sure to pass your compliments on to the team and hope to welcome you back again soon. We hope you are enjoying your Cr-v Hybrid. Take care - Chiswick Honda.
New car order
We got the car we ordered with much help and advice from Yusuf.
But the delivery date was later than we hoped and rather close to setting off abroad with it. Also, the reception desk was unmanned on the occasions we visited so we had to wait until Yusuf came and found us.
31 juillet 2024
Réponse de Norton Way Group - Chiswick Honda
good morning Robin, thank you for taking the time to leave us this kind review, and will be sure to pass your comments on to our managers. Take care - Chiswick Honda.
A good experience.
Aryan joined us for the test drive, answered our questions, managed the sale, and kept us informed of the delivery date. From placing the order to taking delivery took four months; it was reassuring that we were dealing the same person throughout this period.
23 juillet 2024
Réponse de Norton Way Group - Chiswick Honda
Hi there, thank you for taking the time to leave us this kind review! It is much appreciated and we will be sure to pas on your compliments. All the best - Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Hi Chris Lawson, thank you for the 4-stars! Glad the buying of the car went well but sorry there was an issue with delivery. We will pass on your comments to the team. Take care - Chiswick Honda..
Unprofessional and False Information.
Unprofessional and False Information.
Never again with Chiswick Honda for sure.
They first delayed my Handover until late evening.
They didn't get the addon done at the time of Handover.
No preparation of paperwork.
Broken Windscreen and no ETA when they going to change it.
It's been 3 weeks now and I am still struggling to get hold of the Chiswick Honda Sales guys to resolve my issue.
I will file an official complaint against the dealership and will go to any extent to get my issue fixed.
10 juillet 2024
Réponse de Norton Way Group - Chiswick Honda
Good afternoon Abhishek Vyas, we are very sorry to hear about the issues you have had with your vehicle. We have passed your comments on to the team including our head of business Lee Marzorati whom you can contact at lee.marzorati@chiswickhonda.com. Kind Regards - Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Hello Nishil, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Hi Joseph, thank you for the 4-stars! We are sorry that you had to wait 7 months for your car. We hope you are enjoying your car. Take care - Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Good morning Harry, thank you for the 5-stars! Glad we could help - Chiswick Honda.
The young lady Miss Shannay from sales…
The young lady Miss Shannay from sales department been look after me well all the way until the car arrived .
25 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Rebecca, thank you for the 5-stars! Happy we could help. Take care - Chiswick Honda.
Honda Chiswick was great!
The car dealership environs was clean and inviting. The sales rep was knowledgeable and communicated well with us.
29 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Chih-Pei Lin, thank you for the 5-stars! We are very happy we could help. All the best - Chiswick Honda.
A huge thank you to Adrian Pacek and…
A huge thank you to Adrian Pacek and Geanina Tivadar from Honda in Chiswick (Norton Way). Despite not purchasing a car due to other factors, our experience when dealing with them both was so very positive. They were open, friendly and extremely professional. A huge credit to both Honda and themselves. We certainly hope to be in a position to meet again should our purchasing situation change. Highly recommend any potential customers to consider buying a vehicle from this dealership.
2 juin 2024
Avis spontané
Réponse de Norton Way Group - Chiswick Honda
Good morning Reno, thank you for the 5-stars and kind words. We will pass on your compliments to Adrian and Geanina Take care - Chiswick Honda.
New car
Everything was explained to us when we picked up our car.
The representative was very knowledgeable and spent time with us while we were figuring out how to get the best out of our new car.
The Representative was polite professional and cheerful.
23 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Hi Parmjit Nijhar thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found the representative polite and professional. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Chiswick Honda.
Amazing service
15 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Hi Parween, thank you for the 5* rating! Glad to hear you received amazing service from us. All the best - Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Good morning Ranjan Patel, thank you for the 4-stars, we will pass on your comments to the team. Take care - Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Good morning Sam, thank you for the 5-stars! It is much appreciated. Take care - Chiswick Honda.
Adrian Honda
Adrian, the sales person was charming. He maintained regular communications and I owned my new car within 6 days of choosing it!
18 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Sarah Tarrant, thank you for the 5-stars and kind words. It is much appreciated, take care - Chiswick Honda.
Excellent service
Excellent service, nothing seemed too much trouble and the team went above and beyond to understand my needs.
16 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Will, thank you for the 5-stars glad to hear you've had an excellent experience with us! Take care - Chiswick Honda.
Very friendly staff and explain…
Very friendly staff and explain everything which I have to know.
Thank you
15 mai 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Maryam Malekikheimehsari, Thank you for the 5-stars! We will be sure to pass your compliments on to the team. Take care - Chiswick Honda.
Réponse de Norton Way Group - Chiswick Honda
Good morning Ermias Tadesse, thank you for the 5-stars we hope you are enjoying your new car. Take care - Chiswick Honda.
Adrian did a great job…
Adrian did a great job in answering all our queries and showing us the right features for our car purchase. Also liked the whole checklist system to ensure nothing goes wrong legally and the customers are satisfied and provided a good condition vehicle.
30 avril 2024
Réponse de Norton Way Group - Chiswick Honda
Good morning Vikram, thank you for taking the time to leave us this kind review! We are happy we could help and will be sure to pass your compliments on to the team. Take care - Chiswick Honda.
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